Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and long wait times for food.
Cleanliness
While some customers noted cleanliness in the dining area, others reported unsanitary conditions, particularly regarding food handling.
Management Issues
Several reviews mentioned ineffective management, with complaints about staff behavior and lack of proper training.
Mixed Experiences
Despite the negative feedback, a few customers had positive experiences regarding food quality and service.
HA
Henry Alvarado
5 days ago
1.0
Al parecer se trata de hacer un buen servicio pero te atienden de mal gusto deberían de poner mucha atención! Respetar el idioma y religión de los clientes en general….
WC
Walter Colindres
Feb 22, 2026
1.0
Quiero expresar mi inconformidad con el servicio que recibí recientemente. Cuando llegué a hacer mi pedido, los empleados no prestaron atención a lo que estaba diciendo y tuve que repetir mi orden varias veces. Después de eso, me hicieron esperar mucho tiempo en el carro sin darme ninguna actualización.
Lo más molesto fue que nunca me avisaron que mi orden ya estaba lista. Tuve que salir de mi carro, con el frío, para preguntar qué estaba pasando. Considero que el servicio fue poco mierda
OP
Ojani Padilla
Feb 13, 2026
2.0
Un pésimo servicio de Dri Thru donde la que te atiende en la mañana solo te ignora si le pides algo extra como azúcar o crema
TT
tigres503
Feb 4, 2026
1.0
"I am writing to formally report a serious incident involving hostile customer service at one of your locations. I ordered a Large Caramel Frappé, but I was given a medium. When I politely pointed out the mistake, the female employee became incredibly aggressive, rude, and visibly angry. It is absolutely outrageous and unacceptable to be mistreated and yelled at simply for asking for the correct size that I paid for. Her hostile attitude was a disgrace to your brand. I expect this to be investigated and addressed immediately, as I will not tolerate being treated with such disrespect."
"Escribo para informar sobre un incidente grave de servicio hostil. Pedí un Frappé de Caramelo grande y me dieron uno mediano. Cuando señalé el error, la empleada se puso agresiva, grosera y me gritó. Es inaceptable que me traten así solo por pedir lo que pagué. Esta empleada es una vergüenza para la marca y no toleraré este maltrato. No gasten su dinero aquí."
II
idk idk
Jan 26, 2026
1.0
I rarely give reviews, but I’ve had enough with this McDonald’s, every time I come here, they keep you waiting 20 minutes to give you an incorrect order. The first time I went, they had my order right but they were calling another number, I said it was mine because I was watching them put the food in the bag, if not; someone else would’ve gotten my food. The second time I waited almost 20 minutes again when the restaurant was pretty much empty, they just don’t care about customers, they had my order sitting there without even asking anyone whose it was. The third time I said “this is it, I’m not coming back”. I waited 20 minutes again for ONE MCDOUBLE, it was sitting there on a kitchen table the whole time and they never worried about calling the order, until I lost my patience and asked for it, and the young guy just laughed. Absolutely the worst McDonald’s I’ve been to, they need to change the staff, I’d rather go some more miles from home to another McDonald’s, not because they need my money but because I need FAST FOOD, if I wanted to deal with this I’d got to a 1 star slow actual food restaurant. I’d give 0 stars if I could.
What are the operating hours for McDonald's in Irving, TX?
McDonald's in Irving, TX is open 24 hours a day, 7 days a week.
Can I get delivery service from McDonald's at 1308 E Airport Fwy?
Yes, McDonald's offers delivery services including same day and no contact delivery, available 24/7.
Does this McDonald's location have a drive-thru?
Yes, the McDonald's at 1308 E Airport Fwy has a drive-thru open 24 hours a day.
What payment options are accepted at McDonald's, Irving, TX?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order food from McDonald's in Irving for pickup or delivery?
You can order via the McDonald's App or the online ordering link for pickup, curbside, or delivery services.
Is WiFi available at the McDonald's on E Airport Fwy?
Yes, McDonald's at this location provides WiFi for customers.
What types of services does McDonald's provide at the 1308 E Airport Fwy location?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby fast food restaurants are close to McDonald's at 1308 E Airport Fwy?
Nearby fast food options include Pollo Regio, another McDonald's location, and several other restaurants close by.
Are there any nearby accommodations if I want to stay close to McDonald's on E Airport Fwy?
Deluxe Inn motel and Village At the Crossroads accommodation services are nearby, making it convenient for travelers.
What automotive services are available near McDonald's in Irving?
Nearby automotive services include Auto Kar for repairs and oil changes, Kwik Lube Shop, several car dealers like Dallas Direct Auto, and rental services such as Enterprise Rent-A-Car and Avis Rent A Car.
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