McDonald's

3.5
2109 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1308 E Airport Fwy, Irving, TX
75062, United States

Hours

Reviews

3.5
2,109 reviews
5 stars
833
4 stars
391
3 stars
278
2 stars
156
1 star
451

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling disrespected and ignored.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and poor handling of mobile orders.

Speed of Service

Customers consistently experienced long wait times, both in the drive-thru and inside the restaurant, leading to frustration.

Food Quality

Several reviews mentioned issues with food quality, including cold or undercooked items, and incorrect preparation.

Cleanliness

There were complaints about cleanliness, including concerns about food handling and the state of the dining area.
  • EG
    Eder Gomez
    2 days ago
    1.0
    This store from the manager is terrible to serve and all the time there is a lack of products from your order.
  • JA
    John “J.R.” Allen
    Jan 5, 2026
    2.0
    There was more gossip than good being served. If you are in a hurry this ain’t the place for fast food
  • BB
    Bobbie
    Jan 3, 2026
    4.0
    Don't let it's outside look fool you. Its interior much bigger, updated, & clean. Huge indoor kids playground too. A female employee was cleaning & sweeping during the 2 hours we were there. Even the restrooms were equally spacious & clean. Wished they put paper towels & not just air dryers. Wished they had a drink station too like most McDonald's I've been to. The breakfast we ordered with caramel latte was good. Staff was courteous & efficient.
  • SS
    Sabrina Sanchez
    Dec 18, 2025
    1.0
    Let me start off if i could give NEGATIVE stars that would be what i put i will NEVER recommend this location , i come here because its close to were i work and i regret it every time. they ignore curbside all the time. I use it for my convience but it never is convient i end up waiting 20 min to go inside and find out that my food hasnt even been started. Today i visited and went through the drive thru instead only to be told they didnt have any mobile orders i gave them my code to be told it didnt work and i said well maam thats the only thing i was given and she continued to tell me she didnt know. i was finally told to come to the second window after a line had developed and they tried giving me an order that wasnt mine and when i asked for a manager i was told there wasnt one and maybe they would be there at 7am it was 6:30 so i asked for a redfund for her to snatch the food back ( the order that wasnt mine) and she slammed the window as another women proceeded to tell her the ticket was right there on the counter for my order. the staff is really rude and unprofessional and i will tell anyone and everyone about my unpleast experience. i also have reached out to cooperate it looks like thisd is a frachise . just do not visit this location the one off o'conner and 114 is way better.
  • AJ
    Albert Goosinow Jr.
    Dec 15, 2025
    1.0
    This is the worst McDonald's in the state that I have been to. They treat customers like crap inside the restaurant. The second time I was there was late overnight and I was not surprised when I had to wait for 20 minutes just to get 2 simple sandwiches totally disgusting same treatment girl at second window said you no like go elsewhere even I couldn't believe that but she said it and will be calling corporate about the service and reactions from the employees

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Irving, TX?

McDonald's in Irving, TX is open 24 hours a day, 7 days a week.

Can I get delivery service from McDonald's at 1308 E Airport Fwy?

Yes, McDonald's offers delivery services including same day and no contact delivery, available 24/7.