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McDonald's

3.5
(2123 reviews)

Business Details

1308 E Airport Fwy, Irving, TX
75062, United States
(972) 438-4883
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1308 E Airport Fwy, Irving, TX
75062, United States

Hours

Reviews

3.5
2,123 reviews
5 stars
835
4 stars
393
3 stars
280
2 stars
158
1 star
457

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to customers' needs.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times for food.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions, particularly regarding food handling.

Management Issues

Several reviews mentioned ineffective management, with complaints about staff behavior and lack of proper training.

Mixed Experiences

Despite the negative feedback, a few customers had positive experiences regarding food quality and service.
  • HA
    Henry Alvarado
    5 days ago
    1.0
    Al parecer se trata de hacer un buen servicio pero te atienden de mal gusto deberían de poner mucha atención! Respetar el idioma y religión de los clientes en general….
  • WC
    Walter Colindres
    Feb 22, 2026
    1.0
    Quiero expresar mi inconformidad con el servicio que recibí recientemente. Cuando llegué a hacer mi pedido, los empleados no prestaron atención a lo que estaba diciendo y tuve que repetir mi orden varias veces. Después de eso, me hicieron esperar mucho tiempo en el carro sin darme ninguna actualización. Lo más molesto fue que nunca me avisaron que mi orden ya estaba lista. Tuve que salir de mi carro, con el frío, para preguntar qué estaba pasando. Considero que el servicio fue poco mierda
  • OP
    Ojani Padilla
    Feb 13, 2026
    2.0
    Un pésimo servicio de Dri Thru donde la que te atiende en la mañana solo te ignora si le pides algo extra como azúcar o crema
  • TT
    tigres503
    Feb 4, 2026
    1.0
    ​"I am writing to formally report a serious incident involving hostile customer service at one of your locations. I ordered a Large Caramel Frappé, but I was given a medium. When I politely pointed out the mistake, the female employee became incredibly aggressive, rude, and visibly angry. It is absolutely outrageous and unacceptable to be mistreated and yelled at simply for asking for the correct size that I paid for. Her hostile attitude was a disgrace to your brand. I expect this to be investigated and addressed immediately, as I will not tolerate being treated with such disrespect." ​"Escribo para informar sobre un incidente grave de servicio hostil. Pedí un Frappé de Caramelo grande y me dieron uno mediano. Cuando señalé el error, la empleada se puso agresiva, grosera y me gritó. Es inaceptable que me traten así solo por pedir lo que pagué. Esta empleada es una vergüenza para la marca y no toleraré este maltrato. No gasten su dinero aquí."
  • II
    idk idk
    Jan 26, 2026
    1.0
    I rarely give reviews, but I’ve had enough with this McDonald’s, every time I come here, they keep you waiting 20 minutes to give you an incorrect order. The first time I went, they had my order right but they were calling another number, I said it was mine because I was watching them put the food in the bag, if not; someone else would’ve gotten my food. The second time I waited almost 20 minutes again when the restaurant was pretty much empty, they just don’t care about customers, they had my order sitting there without even asking anyone whose it was. The third time I said “this is it, I’m not coming back”. I waited 20 minutes again for ONE MCDOUBLE, it was sitting there on a kitchen table the whole time and they never worried about calling the order, until I lost my patience and asked for it, and the young guy just laughed. Absolutely the worst McDonald’s I’ve been to, they need to change the staff, I’d rather go some more miles from home to another McDonald’s, not because they need my money but because I need FAST FOOD, if I wanted to deal with this I’d got to a 1 star slow actual food restaurant. I’d give 0 stars if I could.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Irving, TX?

McDonald's in Irving, TX is open 24 hours a day, 7 days a week.

Can I get delivery service from McDonald's at 1308 E Airport Fwy?

Yes, McDonald's offers delivery services including same day and no contact delivery, available 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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