Jimmy John's

3.5
322 reviews

About

Sandwich Restaurant

Location

Jimmy John's
8460 N Belt Line Rd, Irving, TX
75063, United States

Hours

Reviews

3.5
322 reviews
5 stars
143
4 stars
49
3 stars
28
2 stars
26
1 star
76

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, leading to negative experiences.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders and missing items, causing frustration among customers.

Food Quality

While some customers praised the sandwiches, others noted inconsistencies in freshness and ingredient quality.

Speed of Service

Several reviews highlighted slow service, particularly in the drive-thru and delivery, contradicting the brand's 'freaky fast' promise.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, praising specific staff members and the overall quality of food.
  • AS
    April Sanchez
    Dec 27, 2025
    1.0
    The two men that had us come in had attitudes when we got here. We were very hungry so we decided to stay. They were complaining while making our sandwiches that people dont care what time it is. We had an hour before they closed (receiptshows time). I wouldn't recommend this location. The guys here made us feel unwelcomed and kept shaking their heads "no". Never coming back after this.
  • DA
    DFW AirporTaxi
    Oct 26, 2025
    1.0
    Number 6 giant , outside show the price $11.69 . But change me $16.65
  • KM
    Kathy Mitchell
    Sep 26, 2025
    5.0
    Best chicken wraps around 😋.
  • NS
    Natalie Sanders
    Sep 26, 2025
    3.0
    Placed a mobile order for pickup today. Got to the speaker and said, "I have a mobile order for" before rudely being cut off by the lady in the drive thru telling me to pull up. Then they had the nerve to ask the name on the order when I got to the window. I would have told them at the speaker if she would have shut up and not cut me off. There was nobody behind me and one person at the register. No need for you to rush people along. Also, bread was hard as a rock!! It's like they knew I was coming and made this sandwich yesterday. Should have gone to Schlotzky's. -_-
  • DD
    Dean DeFore
    Sep 4, 2025
    1.0
    Ordered a sandwich, discovered only 1 piece of meat on the whole thing.