Jimmy John's

3.7
298 reviews

About

Sandwich Restaurant

Location

Jimmy John's
118 E John Carpenter Fwy, Irving, TX
75062, United States

Hours

Reviews

3.7
298 reviews
5 stars
155
4 stars
43
3 stars
16
2 stars
12
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and unprofessional behavior.

Food Quality

Many reviews highlighted issues with food preparation, including incorrect orders, missing ingredients, and unsatisfactory taste.

Delivery Issues

Numerous complaints about slow delivery times, with some customers waiting over an hour and receiving incorrect or incomplete orders.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty floors and concerns about food handling practices.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members and expressed satisfaction with their overall experiences.
  • JH
    Jeffrey Howard
    Dec 11, 2025
    1.0
    Food was not heated. Staff said too late to heat it now. There were no customers, but she refused to heat up my sandwich. Ambient noise was too loud and not enjoyable. Sprite dispenser wouldn't work unless you pushed backward and sideways at same time.
  • CJ
    Chelsi Jurcak
    Dec 9, 2025
    5.0
    Friendly service and yummy sandwiches
  • BR
    Brian Ricaud
    Dec 6, 2025
    1.0
    I waited 25 minutes for the blandest sandwich ever, while listening to an awful AI generated band with songs about the American military at a volume that would have been adequate at a concert, but not a sandwich shop. And I paid $22 for this experience.
  • TN
    Timothy Nicholes
    Nov 26, 2025
    5.0
    Excellent service
  • BW
    B Wick
    Nov 9, 2025
    2.0
    Would have been cool to place my order, but the woman working just stayed on her cell phone - even after making eye contact with me 11-9-2025 4:30p