Business Details
About
Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Irving,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Details
- DeliveryAvailable
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.2
1,395 reviews
5 stars
821
4 stars
270
3 stars
131
2 stars
61
1 star
112
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some experiencing dry or overcooked chicken and bland flavors, while others praised the freshness and taste.
Service Issues
Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and unresponsive staff, although some praised the friendliness of the employees.
Cleanliness
While some customers noted the restaurant was clean, others reported issues with cleanliness, including dirty areas and unpleasant odors.
Value for Money
Feedback indicated mixed feelings about the value for money, with some customers feeling portions were small for the price, while others found the pricing reasonable.
- SSSteve Ski6 days ago5.0Good deal, tasty food.
- DRDalia RomanoJan 1, 20265.0Food is very fresh and the service was super excellent!
- AMA MDec 29, 20252.0I’m disappointed with my recent visit to this location on 12/27. This restaurant is farther from my home, but I usually enjoy the food and service enough to make the trip. Unfortunately, during my last three visits, I’ve ordered churros and each time they were over-fried and missing the cinnamon sugar coating. On 12/27, I mentioned this issue when placing my order and specifically asked that cinnamon sugar be added. The employee who took my order assured me she would personally take care of it. When I got home, I found that the churros were once again missing the coating. I called the store and spoke with the assistant manager on duty, who offered a full refund or a meal replacement. I told her I only wanted a refund for the churros, as everything else in the order was correct. She said she would process it, but nothing has been done so far. I’ve tried calling back to follow up, but no one answers and the voicemail box is full. I usually don’t make a big deal over things of this nature because things happen, but experiencing the same issue three times and then being unable to resolve it afterward is frustrating and not acceptable. With the cost of everything continuing to go up, every hard-earned dollar matters, and it’s unfair when the quality and accuracy of the order do not reflect the price paid.
- AMAlejandro MaciasDec 11, 20255.0Acudimos por un bowl mixto con queso, en combo y por un par de piezas de pollo con arroz y frijoles con tortillas de maiz. Baños limpios.
- THTrail HeadsDec 10, 20255.0Service: 10/10 The people are so nice here Cleanliness: 10/10 Very clean, no issues here Staff: 10/10 They're very nice, and courteous. Hardworking and I'm not even mad that the gave me a wrong side dish. Atmosphere: 7/10 Its not bad, just normal fast food setup Busy: 6/10 Wasn't too busy, but they need 1 or 2 more staff to help because the ones who were there, were doing too much Value: 8/10 Reasonably priced Overall: 10/10 I definitely recommend this place
Frequently Asked Questions About El Pollo Loco
What are the regular opening hours of El Pollo Loco in Irving, TX?
El Pollo Loco in Irving is open daily from 10:00 AM to 10:00 PM.
Does El Pollo Loco offer delivery services?
Yes, El Pollo Loco provides delivery services for their fresh Mexican food.
Can I place an order online for pick-up or delivery?
Yes, you can order online via their official menu ordering site or the El Pollo Loco mobile app for convenient pick-up or delivery.
What types of payment does El Pollo Loco accept?
El Pollo Loco accepts American Express, Discover, and Visa credit cards as payment options.
Where is El Pollo Loco located in Irving, TX?
It is located at 4050 W Airport Fwy, Irving, TX 75061, USA.
Does El Pollo Loco have Wi-Fi available?
Yes, El Pollo Loco offers free Wi-Fi to customers.
What other dining options are nearby El Pollo Loco?
Nearby dining options include Starbucks for coffee, Jack in the Box with tacos and burgers, and McDonald's for fast food.
Are there any hotels close to El Pollo Loco for visitors?
Yes, nearby hotels include Homeplace Suites Irving, Studio 6 Irving DFW Airport East, and Motel 6 Irving DFW Airport East, convenient for travelers looking to stay nearby.
What services near El Pollo Loco can help with car rental or repairs?
Enterprise Rent-A-Car is nearby for car rentals, and there are local auto body shops like Crash Champions Collision Repair and Service King Collision Repair Irving for vehicle repairs.
Does El Pollo Loco offer catering services for events?
Yes, El Pollo Loco provides catering services to meet your event needs.