El Pollo Loco

Reviews

• GF

  gloria funes

  Feb 17, 2026
  5.0
  El lugares limpio la comida es buena fresca, la señorita Maria es muy amable, bien atenta a las órdenes, ofrece diferentes opciones Del menú, yEn bebidas y postres.
• DF

  DSOUL FOOTJR

  Feb 11, 2026
  1.0
  Worst place I've been to eat food was not fresh. Customer service was rude.
• WW

  Whit Waters

  Feb 1, 2026
  5.0
  Food is always hot and delicious.
• IV

  Imer Ventura

  Jan 18, 2026
  5.0
  The food was fresh and well-prepared, reflecting a strong commitment to quality. The restaurant was exceptionally clean and well-maintained, creating a pleasant and welcoming atmosphere. The staff were professional, respectful, and attentive throughout the visit, ensuring prompt service and a positive overall dining experience. Their courteous demeanor and attention to detail contributed greatly to an enjoyable and satisfying visit.
• AM

  A M

  Dec 29, 2025
  5.0
  Update 1/15/26: I decided to visit this location again after being contacted by El Pollo Loco corporate, who addressed the issue head-on and provided a monetary credit, which I appreciated. More importantly, it’s clear they followed through by communicating with the location as today’s order which included churros, was great. The churros were prepared the way I remember when I first started buying them. The entire staff was welcoming and professional, and I felt valued as a customer. I wanted to acknowledge and thank them for taking the feedback seriously and putting it into action. Will definitely be back. I’m disappointed with my recent visit to this location on 12/27. This restaurant is farther from my home, but I usually enjoy the food and service enough to make the trip. Unfortunately, during my last three visits, I’ve ordered churros and each time they were over-fried and missing the cinnamon sugar coating. On 12/27, I mentioned this issue when placing my order and specifically asked that cinnamon sugar be added. The employee who took my order assured me she would personally take care of it. When I got home, I found that the churros were once again missing the coating. I called the store and spoke with the assistant manager on duty, who offered a full refund or a meal replacement. I told her I only wanted a refund for the churros, as everything else in the order was correct. She said she would process it, but nothing has been done so far. I’ve tried calling back to follow up, but no one answers and the voicemail box is full. I usually don’t make a big deal over things of this nature because things happen, but experiencing the same issue three times and then being unable to resolve it afterward is frustrating and not acceptable. With the cost of everything continuing to go up, every hard-earned dollar matters, and it’s unfair when the quality and accuracy of the order do not reflect the price paid.

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