El Pollo Loco

Reviews

• DD

  Dipa Desai

  Nov 8, 2025
  1.0
  We have been eating here for many years - have moved today qas first day going back in at least 8 months. The food was HORRIBLE - chicken wax old and dry - rice was nasty and " crunchy" beans were lousy - i ordered Mac and cheese - om my goodness how nasty - WAY OVERCOOKED - no pasta it was JUST PLAIN NASTY - we ordered 3 piece with 2 breast- and they wanted to charge for an extra onions with cilantro- how sad - Compared to one year ago - NASTY NASTY NASTY FOOD - won't be going back in a hurry
• BR

  BEVO R

  Oct 28, 2025
  5.0
  The food was great and the staff were all great... SAFE TRAVELS TO ALL!!!
• BF

  Bryan M Ford

  Oct 11, 2025
  1.0
  I rarely leave reviews, but this experience was beyond unacceptable and dangerous. On October 9, 2025, around 4:59 PM CST, I visited the El Pollo Loco in Irving, TX regarding a food order that was completely ruined and contained ingredients I am allergic to. From the moment the issue arose, I was met with hostile, aggressive, and threatening behavior from a female employee. She called me derogatory Spanish terms (“puta” and “volto”), started taking photos of me without consent, and followed me outside while continuing to harass and intimidate me. This was not only harassment — it put my personal safety at risk, and my family is genuinely concerned for me after witnessing the aftermath. Despite her manager approving a replacement order, she escalated the situation unnecessarily, ignored professional conduct, and created an environment where I felt unsafe. Attempts to engage calmly with her were met with aggression, threats, and verbal abuse. This is one of the worst experiences I have ever had at any establishment, and her actions are dangerous, unprofessional, and unacceptable. Additional concerns: • The food served had allergens, which could have caused a serious health issue. • Her behavior reflects discrimination, poor training, and a lack of accountability. • No other employees intervened, leaving me to face this threatening behavior alone. I strongly urge corporate leadership and management to take immediate action: 1. Terminate this employee — she is a danger to customers and creates a hostile environment. 2. Review training, supervision, and safety protocols at this location. 3. Ensure no other customer faces harassment or threats in the future. This review serves as a warning to anyone visiting this location — be cautious. Corporate must act swiftly to ensure the safety and dignity of their patrons.
• SS

  Sean Silvas

  Sep 28, 2025
  4.0
  The food is bland fast food type stuff . I would never go here on my own but my partner likes it so we went.
• BF

  Being Fair

  Sep 21, 2025
  5.0
  This location is top notch. The food was soooo fresh,, it definitely is as good as my other favorite location on beltline, if not better.....they both are great locations and establishment. You can trust to get a fresh delicious meal here that will keep you coming back. A blessed meal and happy heart, thank you for the wonderful experience.

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