Dunkin'

2.7
492 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Irving, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3405 N Belt Line Rd, Irving, TX
75062, United States

Hours

Reviews

2.7
492 reviews
5 stars
155
4 stars
41
3 stars
32
2 stars
40
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently slow service, unorganized staff, and frequent order mistakes, leading to customer frustration.

Staff Attitude

Many customers reported rude and unprofessional behavior from staff, contributing to a negative experience.

Food Quality

Several reviews mentioned issues with food quality, including cold items, incorrect orders, and overall dissatisfaction with the taste.

Management Issues

Customers expressed concerns about poor management and staffing, indicating that the location may be understaffed or poorly managed.
  • CS
    Cherish Sherman
    Dec 31, 2025
    2.0
    The service is slow and the team seems to be super unorganized and has a poor level of communication. It took way too long for me to get my breakfast wrap and latte.
  • ST
    Sandesh Thapa
    Dec 23, 2025
    1.0
    I had a really disappointing experience at Dunkin’ Donuts. The service was slow, and the staff seemed uninterested and unorganized, even though the store wasn’t very busy. My order was incorrect, and when I pointed it out, the response felt rushed and careless rather than apologetic.
  • AP
    Alyssa Perry
    Dec 19, 2025
    1.0
    This Dunkin’ location is useless if they’re not gonna have a more staff. I try to give this place the benefit of the doubt but it’s becoming inexcusable at this point. There’s always three people working and a bunch of people standing around unorganized in the store. They don’t ask if you’ve been helped. Cars lining up but no one’s answering at the window. Today they gave me iced coffee with no ice and all they had to say was “sorry”. Didn’t offer a refund or anything else for that matter. Then the manager had nothing to say. This place is despicable. The way I had to drive to McDonald’s for ice afterward is absurd. I don’t recommend ANYONE visit this location.
  • VT
    Vino T
    Dec 11, 2025
    2.0
    This location is fairly new with a nice interior. I would recommend skipping out on any of the hot food items as they’re all questionable quality wise. The drinks are all average with none to genuinely crave for. Overall the biggest frustration is how often this location gets the order incorrect. I work nearby and drop by when in a rush and it’s 50/50 whether my order will be correct or not. Often am I finishing my drink solely because I paid good money for it pushing through the average taste of my correct order or possibly wrong given drink.
  • KJ
    Krisha Jeffries
    Dec 11, 2025
    1.0
    It has now come to a point where I don't even visit this Dunkin location anywhere. They'll literally serve you ice cold food & mention that you need to ask for it to be warmed up. Going forward when placing the mobile order I would indicate that I would like the warm bacon warmed up, please at the intercom. I get to the window and again they hand me ice cold bacon. When I mentioned it to the person at the window, they are oh sorry you did say that. They would ask me to pull around and then one person came out and said you act like you were gonna shoot us up over your food. I said no it is not that serious. However, I just wanted warmed up bacon. He said that the bacon comes like that. Which is very silly to me, considering all the food arrives cold, but you have to cook or warm it up, right??? To be painted as the angry black woman with even with my frustrations... having to wait in line 20 Minutes again, I was still very respectful. When I go to other locations, and I ask for them to warm up the bacon please, they look at me very very, very confused. They tell me, your food is always going to be warm & You never have to ask for that. I would explain what happens at this exact location. All they can do is shake their heads in disgust.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Irving, TX?

Dunkin' in Irving, TX is open daily from 5:00 AM to 9:00 PM except Wednesday when it closes at 9:00 PM as well but opens at 6:00 AM.

Does Dunkin' in Irving offer delivery and curbside pickup services?

Yes, this location offers both delivery and curbside pickup services for customer convenience.