Dairy Queen

3.8
1254 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
2845 West Airport Freeway, Irving, TX
75062, United States

Hours

Reviews

3.8
1,254 reviews
5 stars
586
4 stars
261
3 stars
124
2 stars
74
1 star
209

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including blandness, incorrect orders, and improperly prepared items.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including unsanitary conditions and unkempt dining areas.

Service Speed

Customers frequently mentioned slow service times, with long waits for food and orders being incorrect.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • CW
    Charis W
    Dec 25, 2025
    2.0
    Chicken and dumplings... barely any chicken, terribly bland. Total waste of money.
  • JE
    Javier Escobar
    Dec 22, 2025
    1.0
    This is unacceptable are you guys trying to get people sick? On 12/22/2025 at 2:12pm we ordered 2 #8 chicken strips i ordered on doordash with buy one get one free. The number to call is not available for restaurant to address this serious health violation to management. I am highly dissatisfied and don't recommend this location to anyone. It seems as employees do not care for the food safety.
  • MR
    Maria Rodriguez
    Nov 11, 2025
    1.0
    This facility is not clean I saw a roach crawling out kitchen . The manager Areli seems very unprofessional. She was talking to what seems a teenager with an attitude and she was making the teenager feel bad . If you are a manager you’re supposed to lead not be mean to children. Do not go to this establishment.
  • BR
    Bocca Robinson
    Nov 3, 2025
    1.0
    Ive called this store multiple times to issue me a refund for my order that was placed online and due to it being canceled I was told to contact them for a solution. I proceeded to call multiple times for the line to keep disconnecting immediately and no call back whatsoever. That is highly unprofessional and now I have wasted money with no way to get it back.
  • JB
    Josephine Bailey
    Oct 21, 2025
    3.0
    When we first got there Michael the cashier greeted us and was funny, friendly and quick and knowledgeable. But when the food came out the burrito didnt have the onions we asked for. So we went back and asked for them and they did give us some. Then there were no forks. Also the burrito was ice cold inside. Not sure how a deep fried burrito is that cold inside. The taco shells were stale. But I just dumped them out and ate it like a salad and that part was good. We never go back up and complain because we arent complainers but the food wasnt the best. Service was awesome, place was clean, atmosphere was good. Only problems were the ones I mentioned above. Update: Is the response from the owners AI or ChatGPT generated because none of the responses even come close to a person responding to what actually happened in any in my review or anyone else's.

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen in Irving, TX?

Dairy Queen in Irving, TX is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Fridays and Saturdays.

What kind of food and treats does Dairy Queen offer?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of its fast-food menu.