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Dairy Queen

3.7
(1260 reviews)

Business Details

2845 West Airport Freeway, Irving, TX
75062, United States
(469) 460-1317

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Location

Dairy Queen
2845 West Airport Freeway, Irving, TX
75062, United States

Hours

Reviews

3.7
1,260 reviews
5 stars
589
4 stars
261
3 stars
124
2 stars
76
1 star
210

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold items, incorrect orders, and poor preparation.

Customer Service

Many reviews highlighted poor customer service, including rude staff, unhelpful responses, and lack of professionalism.

Cleanliness

Several customers noted unsanitary conditions, including dirty restrooms and unclean dining areas.

Service Speed

Customers frequently complained about slow service, with long wait times for orders and delays in food preparation.
  • TT
    Tee T.
    5 days ago
    1.0
    If I could give zero stars I would. I ordered the steak finger basket. She said it would be 3 mins until done. I waited and my 5 fries were cold and limp and my gravy was watery. I couldn't leave work, so I called them and she said that their phone didnt work. I went over there afterwards and showed them pictures and she said this is how they make them. I said I would never be back.
  • HC
    Heaven Coronel
    6 days ago
    2.0
    7$ for chilly cheese fries & they didn’t even put barely anything !! Crazy .
  • JS
    Jatoya Smith
    Feb 10, 2026
    2.0
    We went inside to order and waited at least 10 minutes before being helped. We ordered number 3’s. I asked for fresh food and our burger patties were hard and dry as hell. There’s no way those burgers were freshly cooked. The fries were fresh but undercooked. They were very short on the fries also. I had to order an extra fry to compensate. My husband did like the chili cheese fries. I got a Reese’s blizzard with extra Heath and barely got any candy. We spent over $40 which we don’t mind but was hoping for a better experience. The service was mediocre and with 2 ice creams and 2 drinks I had to ask my husband to step behind the counter and grab a cup holder. We’ll keep going to Griff’s on Irving blvd at least the burgers are made fresh without request.
  • AG
    Alli Giacometto
    Jan 23, 2026
    1.0
    My husband and I got food poisoning from blizzards on 1/18/2026
  • JE
    Javier Escobar
    Dec 22, 2025
    1.0
    This is unacceptable are you guys trying to get people sick? On 12/22/2025 at 2:12pm we ordered 2 #8 chicken strips i ordered on doordash with buy one get one free. The number to call is not available for restaurant to address this serious health violation to management. I am highly dissatisfied and don't recommend this location to anyone. It seems as employees do not care for the food safety.

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen in Irving, TX?

Dairy Queen in Irving, TX is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Fridays and Saturdays.

What kind of food and treats does Dairy Queen offer?

Dairy Queen offers soft-serve ice cream, signature shakes, classic burgers, and fries as part of its fast-food menu.

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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