Chipotle Irving Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and lacking proper training.
Cleanliness
Many customers reported unsanitary conditions in the restaurant, including dirty tables and restrooms.
Food Quality
While some customers enjoyed the food, there were complaints about inconsistent portion sizes and incorrect orders.
Order Accuracy
Several reviews mentioned issues with online orders being incorrect or missing items, leading to customer frustration.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
WC
Will Cruz09
4 days ago
1.0
La comida es muy rica compro todas las semanas pero el personal es muy pésimo las cajeras lo tratan mal como si uno fuera a pedir regalado gasto más de $50 cada que pido por la App y cuando llega uno a recoger ellas salen con pésimo servicio
KD
Katelyn Doden
6 days ago
5.0
This location never disappoints! I order from here at least 3 times a month and I’ve never had an issue, portions are always good and food is delicious, definitely my favorite location
AG
Andrew Guardado
Nov 17, 2025
1.0
Didn’t get to try the food I wanted because they ran out of the Barbacoa and then when I said never mind I don’t want anything else then as I was walking out the white guy with long hair said to his coworker out loud thank god that’s one less person we have to deal with 😭
AA
Akash Arora
Nov 10, 2025
5.0
Huge shoutout to this chipotle and especially the manager that was there around 12.30 on nov 10. We were in a pinch and needed a catering done for 20-25 people but since that requires a 24 hour heads up their team got together and pumped out 20+ bowls within 10 minutes, which was nothing short of amazing!!! thank you all so much
MM
Mario Martinez
Nov 2, 2025
1.0
I keep on ordering the burrito and they put no effort into it last night they made it small. All the other times in the first bite it all breaks apart. Me needing to eat the tortilla by itself then getting a spoon to eat the rest
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I find at Chipotle Mexican Grill near Irving Mall?
Chipotle offers customizable Mexican-style fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
What are the operating hours of Chipotle Mexican Grill at 2800 N Belt Line Rd?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill near Irving Mall offer delivery and pickup services?
Yes, this location offers both in-store pickup and delivery services.
Can I order Chipotle food online through an app?
Yes, you can order Chipotle through their official app available on the Apple App Store or via their online ordering website.
Where is Chipotle Mexican Grill located in Irving?
It is located at 2800 N Belt Line Rd, Dallas, Irving, TX 75062 near Irving Mall.
Does Chipotle Mexican Grill participate in any rewards or loyalty program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
Is Chipotle Mexican Grill near Irving Mall LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What other dining options are near Chipotle Mexican Grill at Irving Mall?
Nearby dining options include Magic momo & biryani, Chick-fil-A, Papa Murphy's Take 'N' Bake Pizza, Boston Market, Checkers, and Pizza Patron.
Are there any automotive services close to Chipotle at Irving Mall?
Yes, automotive repair and services nearby include HB Transmission & Auto Repair, Express Auto, Entire Auto Lube, 10-4 Tow Of Irving, and Texaco Irving gas stations.
Are there convenient places nearby Chipotle where I can handle banking or phone services?
Yes, nearby you will find Chase and Frost Bank for financial services, and AT&T Store, Metro by T-Mobile, and Phone For Today for mobile phone and IT needs.