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Charleys Cheesesteaks

4.2
(258 reviews)

Business Details

1635 Market Place Blvd, Irving, TX
75063, United States
(972) 803-3292
https://order.charleys.com/menu/charleys-wm-market-place/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
1635 Market Place Blvd, Irving, TX
75063, United States

Hours

Reviews

4.2
258 reviews
5 stars
197
4 stars
7
3 stars
6
2 stars
7
1 star
41

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, staff ignoring customers, and incorrect orders.

Food Quality

Mixed reviews on food quality; some enjoyed the meals while others found them cold, salty, or poorly prepared.

Staff Performance

While some staff members received praise for their friendliness and helpfulness, others were criticized for lack of professionalism and poor customer interaction.

Management Concerns

Customers expressed dissatisfaction with management's handling of service issues and employee performance.
  • JS
    Jay Skeen
    Feb 17, 2026
    1.0
    I ordered a meal with a strawberry shake and had it scheduled for pick up an hour later. Shake machine was broke so I had to get a strawberry lemonade, no refund on the extra that the shake costs and even an hour ahead wasn't enough time for them to have it ready to go. Just go to a different location cause this one really sucks. And customer service here is non existent. wasted my whole dang lunch break because of this place. They didn't even attempt to hurry up. Laziest group I've ever encountered at any Charlie's I've been too.
  • JM
    Jerad Mckeithan
    Feb 10, 2026
    1.0
    Any time I go to this location they only want to serve wings and never want to make sandwiches
  • GP
    Good Person
    Jan 16, 2026
    1.0
    This place is GARBAGE. Please stop hiring people who dont want to work. It's embarrassing. Send them home.
  • BW
    Brandy Williams
    Jan 13, 2026
    1.0
    Stopped in at lunch for a chicken cheesesteak meal. The girl at the counter barely looked up. She ignored me for a couple of minutes and that should've been my first clue that this was not going to be a good experience. I tried to get a meal and she only charged me for the sandwich when I explained this to her. She acted like I never said meal. Then proceeded to ignore me to finish the transaction. Then The sandwich that she gave me if you can call it that is the worst sandwich I think I've ever seen. If I could give this a -10 stars, I would.
  • JZ
    Juan Zavala
    Jan 12, 2026
    1.0
    Visites on Juan. 12, 2025. They’re only doing online pick up orders. And the Shake machine ain’t working

Brand Certified Facts from Charleys Cheesesteaks

Charleys Cheesesteaks partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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