Service Speed
Many customers reported long wait times for food and service, with some stating it took over 30 minutes to receive their orders.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and wrong modifications, leading to customer frustration.
Customer Service
Feedback varied on staff friendliness, with some praising individual employees while others reported rude or impatient interactions.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning issues like cold items, overcooked chicken, and incorrect preparation.
App Functionality
Customers experienced problems with the ordering app, including freezing and incorrect pricing, which added to their frustration.