While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Hurst,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Several customers reported issues with dry and overcooked chicken, while others praised the flavor and freshness of the food.
Customer Service
Many reviews highlighted friendly and helpful staff, though some customers experienced poor service and order mistakes.
Cleanliness
The restaurant was frequently noted for its cleanliness and pleasant atmosphere.
Value
Customers appreciated the affordable prices for the quality of food, although some felt it was a bit pricey.
FC
Francisco Cortez
Dec 17, 2025
1.0
CUIDADO!!! EL POLLO PARECIA QUE YA TENIA DIAS. ESTABA SECO Y NEGRO! MI NINO DE 7 AÑOS VOMITO EL POLLO!!!
WARNING!! THE CHICKEN LOOKED COOKED FROM A COUPLE DAYS AGO!! MY 7 YEAR OLD THREW UP THE CHICKEN!!
DW
Diane Wheeler
Dec 16, 2025
5.0
El Pollo Loco never disappoints
KK
Keith
Dec 9, 2025
5.0
Awsone chicken. Love the citrus marinade cooked over open flames.
JH
Jennifer Huffman
Nov 29, 2025
5.0
ABOSULTE Favorite 4 take out chicken w a spice! Using new app w rewards. First time & a free burrito. YUM! Thx Brucer @ register 4 all the help. Say "Hola, El Pollo Loco!"
AW
Albert Wiersch
Nov 25, 2025
4.0
Good flavor but a little pricey. And the app had some issues.