Chipotle Huntsville is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including old, cold, and poorly prepared items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unclean tables and floors.
Portion Sizes
There were complaints about inconsistent portion sizes, with some customers feeling shortchanged compared to other locations.
Positive Experiences
Despite the negative feedback, some customers praised the food and service, noting friendly staff and good experiences.
CZ
cooper zuo
Jan 2, 2026
1.0
the chicken bowl much smaller than other shop
SJ
Sara Jenkins
Jan 2, 2026
2.0
At least the food makes up for the employees actions...
came to the Huntsville chipotle restaurant location early this week however.. it was not very pleasant. lets start off with the exterior, parking is terrible and a mess to get out of, right next to a vape store and a specs. and very limited front row parking. interior? The tables were sticky, so were the chairs, very messy condiment station and just overall a mess. employees, the dude on them is insane.. I mean completely uncalled for. I ordered a bowl however its like were rationing for a whole war to just barge right through Huntsville Texas. Very very stingy with those beans and protein aren't yall?? what for, if I'm paying $12-15 for a bowl it better come with that $12-15 toppings. Then I get to pay and I was told to wait.. wait for what.. my recipt took 5 minutes to print apparently but whenever the employee came back from her 5 min break that's what took the cake.
AM
abby m.
Dec 19, 2025
2.0
First time I came the pico was old & the rice was hard.. decided to give them another shot just in case i came during a bad time… OH BOY was I wrong… the rice was hard yet again, the black beans were undercooked, the chicken was too salty+cold and my server barely gave me enough oh but the pieces I did get were insanely small.
The customer service was great that I’ll give them.
NS
Niko Stang
Nov 16, 2025
2.0
Ordered through uber eats, waited for about 1.5 hours. Then the order got cancelled through the app. Reordered the same order and food was old and soggy, guacamole was browning, rice was hardened. It was clear they gave us the same food the ordered that got cancelled, which obviously had been laying around for hours. Very unprofessional and not acceptable.
KW
K W
Nov 16, 2025
5.0
October 2025 in Mississippi was my first time going to a Chipotle. The guy serving me stated
“This is your first time? It want be the last time”
Well, he was right. I love it!