Wingstop

3.5
782 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Humble N Sam Houston Pkwy E. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Wingstop
9635 N Sam Houston Pkwy E, Humble, TX
77396, United States

Hours

Reviews

3.5
782 reviews
5 stars
403
4 stars
74
3 stars
47
2 stars
46
1 star
212

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, confusion over orders, and lack of accountability.

Food Quality

Many customers reported issues with food quality, including dry, overcooked wings, cold food, and incorrect orders.

Long Wait Times

Several customers experienced excessive wait times for their orders, both for in-store and delivery, often exceeding the estimated time.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service and food quality.
  • SM
    Sarah Martinez
    Jan 2, 2026
    1.0
    Do not order delivery from this location. Completely unprofessional and unacceptable service. I ordered food from this Wingstop to be delivered to my mother-in-law and sister-in-law. The address on the order was correct, yet the food was delivered to the wrong unit. I was out of town with my son for his birthday when my mother-in-law called to let me know. She contacted the store for help, but the employee left in charge was completely untrained and clueless about how to handle the situation. Instead of directing her to DoorDash (the delivery service), they asked her multiple questions she couldn’t answer, confused her further, and eventually offered only a refund. My mother-in-law does not drive, so a refund didn’t solve the problem. I then called the store myself and asked to speak to a manager. I was told there was no manager—only a woman “left in charge.” I explained that the order needed to be remade and redelivered since the mistake was not ours. She repeatedly told me there was nothing she could do and that I needed to contact DoorDash. DoorDash was far more professional. They contacted Wingstop on my behalf and were told the order would be remade and redelivered. Thinking the issue was finally resolved, I called the store again to confirm the address and ETA—only to be told they had no idea what I was talking about and denied approving any remake. After nearly an hour of phone calls, multiple confused employees, and finally another call between Wingstop and DoorDash, they agreed again to remake the order. Then it got worse. When the DoorDash driver arrived to pick up the remade order, Wingstop had already given it to the wrong person. For the second time. My mother-in-law had to call the store again, only to be told the order was gone. The employee then suggested that my mother-in-law—who does not drive—come pick it up herself. She had to pay for an Uber to go to the store and back. When she finally received the food, it was poorly packed, cold, and clearly left sitting out. This location needs serious retraining and proper management. The level of disorganization, lack of accountability, and complete disregard for customers is unacceptable. I will never order from this Wingstop again.
  • JR
    Jessica Reed
    Dec 18, 2025
    2.0
    French fries sucks now 😕 😪
  • JL
    Jaye Love
    Nov 24, 2025
    1.0
    Poor customer service. Never get the order correct
  • JF
    Jesse Fezia
    Nov 7, 2025
    5.0
    I prefer the tenders over the wings. I thought the $2 for 2 tenders was only on Tuesdays, but the employee clarified that it's daily. He also suggested I complete a survey for free fries, which I greatly appreciated. I'll be there a lot more now.
  • MM
    Mikel Mayden
    Oct 22, 2025
    4.0
    Love their wings!!! Service was great, had to wait a bit but it was well worth it to have the food fresh every time.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.