When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Humble N Sam Houston Pkwy E. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Numerous reviews highlighted poor customer service, including rude staff, confusion over orders, and lack of accountability.
Food Quality
Many customers reported issues with food quality, including dry, overcooked wings, cold food, and incorrect orders.
Long Wait Times
Several customers experienced excessive wait times for their orders, both for in-store and delivery, often exceeding the estimated time.
Inconsistent Experience
While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service and food quality.
SM
Sarah Martinez
Jan 2, 2026
1.0
Do not order delivery from this location. Completely unprofessional and unacceptable service.
I ordered food from this Wingstop to be delivered to my mother-in-law and sister-in-law. The address on the order was correct, yet the food was delivered to the wrong unit. I was out of town with my son for his birthday when my mother-in-law called to let me know.
She contacted the store for help, but the employee left in charge was completely untrained and clueless about how to handle the situation. Instead of directing her to DoorDash (the delivery service), they asked her multiple questions she couldn’t answer, confused her further, and eventually offered only a refund. My mother-in-law does not drive, so a refund didn’t solve the problem.
I then called the store myself and asked to speak to a manager. I was told there was no manager—only a woman “left in charge.” I explained that the order needed to be remade and redelivered since the mistake was not ours. She repeatedly told me there was nothing she could do and that I needed to contact DoorDash.
DoorDash was far more professional. They contacted Wingstop on my behalf and were told the order would be remade and redelivered. Thinking the issue was finally resolved, I called the store again to confirm the address and ETA—only to be told they had no idea what I was talking about and denied approving any remake.
After nearly an hour of phone calls, multiple confused employees, and finally another call between Wingstop and DoorDash, they agreed again to remake the order.
Then it got worse.
When the DoorDash driver arrived to pick up the remade order, Wingstop had already given it to the wrong person. For the second time. My mother-in-law had to call the store again, only to be told the order was gone. The employee then suggested that my mother-in-law—who does not drive—come pick it up herself.
She had to pay for an Uber to go to the store and back. When she finally received the food, it was poorly packed, cold, and clearly left sitting out.
This location needs serious retraining and proper management. The level of disorganization, lack of accountability, and complete disregard for customers is unacceptable. I will never order from this Wingstop again.
JR
Jessica Reed
Dec 18, 2025
2.0
French fries sucks now 😕 😪
JL
Jaye Love
Nov 24, 2025
1.0
Poor customer service. Never get the order correct
JF
Jesse Fezia
Nov 7, 2025
5.0
I prefer the tenders over the wings. I thought the $2 for 2 tenders was only on Tuesdays, but the employee clarified that it's daily. He also suggested I complete a survey for free fries, which I greatly appreciated. I'll be there a lot more now.
MM
Mikel Mayden
Oct 22, 2025
4.0
Love their wings!!! Service was great, had to wait a bit but it was well worth it to have the food fresh every time.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings can I order at Wingstop Humble N Sam Houston Pkwy E?
You can order classic wings, boneless wings, and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the operating hours for Wingstop at Humble N Sam Houston Pkwy E?
Wingstop is open daily from 10:30 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.
Can I order Wingstop food online for delivery or carryout?
Yes, you can order online for carryout and delivery through their website or mobile app.
Is there a drive-through service available at Wingstop Humble N Sam Houston Pkwy E?
No, the Wingstop location does not have a drive-through service.
What payment options does Wingstop accept?
They accept major credit cards including American Express, Discover, Mastercard, and Visa, as well as debit card and mobile NFC payments.
Are there nearby places I can visit before or after enjoying Wingstop?
Yes, you can visit nearby places such as La Famiglia Wood Fired Pizzeria for pizza, Tutti Frutti for frozen yogurt and ice cream, or Gold's Gym and Fitness Project if you're interested in fitness and yoga.
How can I find Wingstop if I am visiting nearby attractions like Classy Sauce or Dollar Tree?
Wingstop is conveniently located near Classy Sauce beauty salon and Dollar Tree discount store, making it easy to stop by for wings during your shopping or beauty appointments.
Are there pet-related places near Wingstop Humble N Sam Houston Pkwy E?
Yes, nearby pet-related places include Vetco Vaccination Clinic and Petco, which you might visit before or after grabbing wings at Wingstop.
Does Wingstop have seating and accessibility features for families and people with disabilities?
Yes, Wingstop offers seating, has high chairs for children, and includes wheelchair accessible entrances, parking, seating, and restrooms.