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Wingstop

3.5
(790 reviews)

Business Details

(281) 441-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Humble N Sam Houston Pkwy E. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Wingstop
9635 N Sam Houston Pkwy E, Humble, TX
77396, United States

Hours

Reviews

3.5
790 reviews
5 stars
406
4 stars
75
3 stars
48
2 stars
46
1 star
215

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported issues with food quality, including dry, overcooked wings and soggy fries.

Order Accuracy

A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect flavors.

Management Issues

Several reviews pointed out a lack of effective management and training among staff, leading to disorganization and poor service.
  • GJ
    Gilbert Jordan
    Feb 21, 2026
    1.0
    My food was disgusting. The wings were overcooked. I had a party and all guests threw tgem in the trash. They taste like grease and very stale. I called the store and they weren’t helpful. I do not recommend!!!!!!!&!&!!!
  • AM
    A. M
    Jan 31, 2026
    3.0
    I visited Wingstop and ordered the lemon pepper bone-in wings with fries. Everything was fine overall — food was hot and prepared correctly — but it just felt like the kitchen was going through the motions. Nothing really stood out in terms of flavor or experience. Not bad by any means, just not very memorable this time.
  • MG
    Malachi Gray
    Jan 19, 2026
    1.0
    Terrible service . Got served raw chicken. Don't come here beware. All seemed mad when I walked in. Needs a whole new crew.
  • CM
    CJ M
    Jan 18, 2026
    1.0
    I called and tried to place an order she was extremely rude, and asked if it was over 20$ dollars I told her I just wanted two combo plates for me and my son. She said “ you can’t place an order over 20$ over the phone” I asked why? And she hung up the phone on me. She was extremely rude over the phone on January 17 approximately 11:38 pm. She should get fired ridiculous never coming here again in my life do better!
  • SM
    Sarah Martinez
    Jan 2, 2026
    1.0
    Do not order delivery from this location. Completely unprofessional and unacceptable service. I ordered food from this Wingstop to be delivered to my mother-in-law and sister-in-law. The address on the order was correct, yet the food was delivered to the wrong unit. I was out of town with my son for his birthday when my mother-in-law called to let me know. She contacted the store for help, but the employee left in charge was completely untrained and clueless about how to handle the situation. Instead of directing her to DoorDash (the delivery service), they asked her multiple questions she couldn’t answer, confused her further, and eventually offered only a refund. My mother-in-law does not drive, so a refund didn’t solve the problem. I then called the store myself and asked to speak to a manager. I was told there was no manager—only a woman “left in charge.” I explained that the order needed to be remade and redelivered since the mistake was not ours. She repeatedly told me there was nothing she could do and that I needed to contact DoorDash. DoorDash was far more professional. They contacted Wingstop on my behalf and were told the order would be remade and redelivered. Thinking the issue was finally resolved, I called the store again to confirm the address and ETA—only to be told they had no idea what I was talking about and denied approving any remake. After nearly an hour of phone calls, multiple confused employees, and finally another call between Wingstop and DoorDash, they agreed again to remake the order. Then it got worse. When the DoorDash driver arrived to pick up the remade order, Wingstop had already given it to the wrong person. For the second time. My mother-in-law had to call the store again, only to be told the order was gone. The employee then suggested that my mother-in-law—who does not drive—come pick it up herself. She had to pay for an Uber to go to the store and back. When she finally received the food, it was poorly packed, cold, and clearly left sitting out. This location needs serious retraining and proper management. The level of disorganization, lack of accountability, and complete disregard for customers is unacceptable. I will never order from this Wingstop again.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

This information is certified by Wingstop and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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