Pappas Seafood House

Reviews

• JA

  Jessica Acrey

  Dec 30, 2025
  1.0
  Jumbo gumbo is not the size it used to be !!!! It was a giant bowl to go now it’s the same price as what it used to be but now you get the amount that was a bowl it’s ridiculous. The food is good, but they are telling me the jumbo gumbo portion is the bowl portion and the bowl portion to be the cup They reduced the portions, but they did not reduce the price Then I ordered multiple meals and when I asked for additional bread, they wanna charge me for it. I don’t understand if I would’ve ordered separate meals on separate tickets and I would get the bread for each meal. The price is ridiculous there and the portions are small. I think I’m done with papa seafood
• RM

  Renee Montet

  Dec 27, 2025
  4.0
  Our server, Kennedy, failed to introduce herself or even ask if we were ready to order. She simply approached the table and looked at us in silence. Meanwhile, we watched her interact warmly with the two tables next to us, checking in frequently to see if they needed anything. It was incredibly uncomfortable to be ignored while seeing her provide attentive service to everyone else; it felt like the most prejudiced service we’ve encountered in all our time dining out. The last time we experienced this type of treatment was at Razoo’s in Sugarland, where we felt a similar sense of bias and ended up walking out before even ordering. It gave us the distinct impression that we were the 'wrong color' for both establishments. After about 15 minutes, our food was brought out by a different waitress, Michelle, as we weren't sure where Kennedy had gone. To the kitchen’s credit, the food was absolutely delicious. Once the other two tables near us left, Kennedy suddenly decided to be more attentive to us. During the meal, my husband and I discussed why she might have behaved that way. We wondered if she was having a bad day or perhaps making unfair assumptions about us. Ultimately, we decided to give her the benefit of the doubt; we tipped her 20%, and she wished us a blessed day. However, we are rating the service three stars because the bias we felt made for an extremely uncomfortable evening.
• CA

  Coral Alvarado

  Dec 23, 2025
  2.0
  Dumb host and dumb manager. I asked if i could reserve for a party of 7 and they said no. So they told me to call 30 minutes before getting there. I called and told me i was put on the list. That it would be a 45 minute wait. So we waited in the car for the table to be ready, the 45 minutes passed and we got down. Then we check in just for us to tell us it would be another 45 minute because they just checked us in. Meaning we would’ve waited 2 hours total. The host in the front also made a face when I repeated my name back to her correctly. The manager did nothing very unprofessional she didn’t even know what to say. 2/5 because i’ve been here before and the food was great and i never had trouble with the other hosts.
• SA

  stephanie alvarado

  Dec 23, 2025
  3.0
  After this past experience I would have to give Pappas a 3/5. I’ve been here twice before and loved it but decided to go on a Monday night for my dad’s birthday. My sister called ahead and put the call on speaker where both heard and were told it’d be a 45 minute wait and they would text us once the table was ready. We then drove to Pappas and waited outside. It was 6:30 so we decided to get off and check in just in case of anything. The hosts told us that it would be another 45 minutes because it only counted if we checked in person. We didn’t know that because they never mentioned anything like that over the phone. Usually restaurants tend to let us know that over the phone. I would like to say that I talked to the manager or whoever was in charge and it kind of just seemed like we were going back and forth. I was not trying to be sat down I just wanted to talk to someone to explain the situation so it wouldn’t happen again. I know things can happen and we’re imperfect but just to prevent this mistake. I know what it’s like working in the hospitality industry because I myself worked as a F&B supervisor at a resort with different restaurants. It was just very unprofessional having to go back and forth with someone in charge. I think they should do better and communicate with the staff on what exactly information to give to customers. Still would give it three stars because I have ate here before and have had amazing food and way better customer service.
• AL

  Artistre Vibes LLC

  Dec 15, 2025
  5.0
  Yesterday, we received the best customer service I've experienced in a while. The manager, Shelby, accommodated us in advance with a semi-private, comfortable area for my sister, who uses a wheelchair. Our waiter was pleasant, and the restaurant generously provided us with dessert on the house, a gesture that meant so much to us. This was my sister's first outing since her accident; she used to work for this restaurant chain and loves the food. Thank you for your generosity and the good food

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