Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food.
Wait Times
Customers consistently reported long wait times, often exceeding 30 minutes for simple orders.
Food Quality
Several reviews mentioned cold or stale food, with complaints about the freshness of items served.
Management Issues
Feedback indicated a lack of effective management, with calls for better leadership and staffing.
AC
Alma Caballero
1 day ago
5.0
No dicen q no tienen los productos y hasta al final ya q uno gasto los puntos ya no los regresan solo dicen q no hay ...
FJ
Faith Johnson
4 days ago
2.0
Well, I am leaving this review because it took me exactly 24 minutes to get an iced tea that was ordered off of the app. Wow I was shopping next-door at Aldi placed the order off the app by the time I completed my shopping went to the McDonald’s and still waited and waited and waited. Finally, I had to ask for my order twice to get the ice tea. The lady said I made it earlier. I guess someone must’ve taken it already OK but I had already showed up and asked for the iced tea initially when I got there it seems like every time I order through the app. It takes way longer to get my order than if I would’ve just waited in the drive-through line which to me is completely ridiculous considering I am only ordering a large drink. There is not even any food involved in order to complete my order and have it ready and waiting when I arrive or even if I do the curbside pick up, everybody runs through the drive-through before I am even served my drink. I am still waiting McDonald’s really needs to step up their game and increase their turnaround time when ordering through their app and
/or curbside pick up it seems to me they are prioritizing the drive through line, but they are not prioritizing their orders that are being placed through their app. it’s very frustrating as a customer.
AL
Anthony Leatherwood
Nov 9, 2025
3.0
I didn’t have a pleasant experience Sunday morning but I spoke with the store manager and she corrected the situation and the cashier I dealt with I believe his name was keyleen had great customer service.
KA
kitty Adams
Oct 28, 2025
1.0
Put in an online order there system where down they told me they can do my order after 10:30 pm go back in and they said that I can cancel my order because there system won't bring it up I go to cancel it and it said I can't because it's already being prepared but they still can't bring up my order it's always one thing or another with this location
AT
Ashley Klaus Taylor
Oct 26, 2025
1.0
Absolute garbage. The "manager" is completely rude and told me the restaurant was closed after me sitting in line for over 20 minutes with a mobile order that she refused to refund but would not give the food. She kept talking in circles and told me I had to figure our how to get a refund. Horrible customer service and a completely ignorant person in charge. DO BETTER.
What are McDonald’s hours of operation at 6904 FM 1960 Rd E, Humble, TX?
McDonald's at 6904 FM 1960 Rd E, Humble, TX is open 24 hours a day, 7 days a week.
Does this McDonald’s location offer drive-thru service?
Yes, this McDonald's location has a drive-thru that operates 24/7.
Can I order McDonald’s food online for delivery or pickup?
Yes, you can order for delivery, curbside pickup, and same-day no-contact delivery through their online ordering platforms.
Which payment methods are accepted at this McDonald’s?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I earn rewards or get mobile offers at this McDonald’s?
You can join MyMcDonald’s Rewards to earn points for free food and access mobile offers via the McDonald's app.
What types of food does this McDonald’s serve?
This McDonald's offers a variety of menu options including burgers, sandwiches, breakfast items, coffee, ice cream, frozen yogurt, and more made with quality ingredients.
Are there other McDonald’s locations near 6904 FM 1960 Rd E, Humble, TX?
Yes, nearby McDonald's locations include another McDonald's at 6626 FM 1960 E (W*M #744).
What other dining options are near this McDonald’s?
Nearby restaurants include Fajita Pete’s, Panda Express, Pho An 3, and Denny’s for a variety of cuisines.
How can nearby places help me plan a visit to McDonald's at 6904 FM 1960 Rd E?
If you’re visiting McDonald’s, you might stop by nearby stores like ALDI USA for groceries or enjoy activities like Painting with a Twist art gallery, making it easy to combine errands or leisure.
Is this McDonald’s location well connected for visitors using nearby services?
Yes, nearby financial services like H&R Block and Western Union and services like America's Best Eyecare and Copy Post & Ship make it convenient for customers to complete various errands in one trip.