McDonald's

3.5
1781 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6904 FM 1960 Rd E, Humble, TX
77346, United States

Hours

Reviews

3.5
1,781 reviews
5 stars
666
4 stars
353
3 stars
280
2 stars
110
1 star
372

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food.

Wait Times

Customers consistently reported long wait times, often exceeding 30 minutes for simple orders.

Food Quality

Several reviews mentioned cold or stale food, with complaints about the freshness of items served.

Management Issues

Feedback indicated a lack of effective management, with calls for better leadership and staffing.
  • AC
    Alma Caballero
    1 day ago
    5.0
    No dicen q no tienen los productos y hasta al final ya q uno gasto los puntos ya no los regresan solo dicen q no hay ...
  • FJ
    Faith Johnson
    4 days ago
    2.0
    Well, I am leaving this review because it took me exactly 24 minutes to get an iced tea that was ordered off of the app. Wow I was shopping next-door at Aldi placed the order off the app by the time I completed my shopping went to the McDonald’s and still waited and waited and waited. Finally, I had to ask for my order twice to get the ice tea. The lady said I made it earlier. I guess someone must’ve taken it already OK but I had already showed up and asked for the iced tea initially when I got there it seems like every time I order through the app. It takes way longer to get my order than if I would’ve just waited in the drive-through line which to me is completely ridiculous considering I am only ordering a large drink. There is not even any food involved in order to complete my order and have it ready and waiting when I arrive or even if I do the curbside pick up, everybody runs through the drive-through before I am even served my drink. I am still waiting McDonald’s really needs to step up their game and increase their turnaround time when ordering through their app and /or curbside pick up it seems to me they are prioritizing the drive through line, but they are not prioritizing their orders that are being placed through their app. it’s very frustrating as a customer.
  • AL
    Anthony Leatherwood
    Nov 9, 2025
    3.0
    I didn’t have a pleasant experience Sunday morning but I spoke with the store manager and she corrected the situation and the cashier I dealt with I believe his name was keyleen had great customer service.
  • KA
    kitty Adams
    Oct 28, 2025
    1.0
    Put in an online order there system where down they told me they can do my order after 10:30 pm go back in and they said that I can cancel my order because there system won't bring it up I go to cancel it and it said I can't because it's already being prepared but they still can't bring up my order it's always one thing or another with this location
  • AT
    Ashley Klaus Taylor
    Oct 26, 2025
    1.0
    Absolute garbage. The "manager" is completely rude and told me the restaurant was closed after me sitting in line for over 20 minutes with a mobile order that she refused to refund but would not give the food. She kept talking in circles and told me I had to figure our how to get a refund. Horrible customer service and a completely ignorant person in charge. DO BETTER.

Frequently Asked Questions About McDonald's

What are McDonald’s hours of operation at 6904 FM 1960 Rd E, Humble, TX?

McDonald's at 6904 FM 1960 Rd E, Humble, TX is open 24 hours a day, 7 days a week.

Does this McDonald’s location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24/7.