McDonald's

3.7
1707 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9021 Will Clayton Pkwy, Humble, TX
77338, United States

Hours

Reviews

3.7
1,707 reviews
5 stars
706
4 stars
369
3 stars
277
2 stars
102
1 star
253

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

There were mixed reviews on food quality, with some customers praising fresh food while others complained about cold or incorrect items.

Cleanliness

Many reviews highlighted cleanliness issues, including dirty tables and restrooms, and some noted pest problems.

Customer Experience

Some customers had positive experiences with friendly staff and efficient service, but many others felt ignored or undervalued.

Order Accuracy

Numerous customers experienced problems with order accuracy, receiving incorrect items or missing components.
  • JC
    Julia Christian
    Nov 17, 2025
    1.0
    I walked into this McDonald’s in the afternoon around 2 PM to order a fresh coffee. The young man who helped me said it would take about 3 minutes. I had no problem waiting. However, after more than 7 minutes, multiple crew members came by asking if I had been helped. I told each of them, “Yes, he’s making coffee for me.” One of the ladies even checked in the back and said again, “Yes, he’s making it.” When I finally received my coffee and got to my car, it was old — definitely not fresh. It felt like the employee wasted my time while pretending to make a new pot. I’ve seen the owner of this establishment before, and I truly hope she hires staff who take pride in their work. This was disappointing, especially for something as simple as fresh coffee.
  • AD
    Ana Deluna
    Nov 13, 2025
    4.0
    I mostly get breakfast here. The only down side is the traffic from the school but a little bit of patience and it's fine
  • TT
    Tyler
    Nov 11, 2025
    2.0
    They gave me cold fry very dissapointed. I want a refund, very bad will Clayton. Employees very kind tho, very good people. I recall the cold fry and im dissapointed.
  • FU
    festus utley
    Nov 7, 2025
    1.0
    Zero stars. Took my money and did not provide a refund. Terrible service.
  • CA
    Cynthia Alexander
    Nov 6, 2025
    5.0
    Great Customer Service Very Polite & Very Professional

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9021 Will Clayton Pkwy in Humble, TX?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, they provide delivery services 24/7, including same-day and no-contact delivery options.