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McDonald's

3.7
(1722 reviews)

Business Details

9021 Will Clayton Pkwy, Humble, TX
77338, United States
(346) 250-6661
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9021 Will Clayton Pkwy, Humble, TX
77338, United States

Hours

Reviews

3.7
1,722 reviews
5 stars
716
4 stars
370
3 stars
276
2 stars
101
1 star
259

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Several reviews mentioned cold or incorrect food, with some customers expressing disappointment in the freshness of their meals.

Cleanliness

Multiple customers noted unsanitary conditions in the dining area and restrooms, with some mentioning pest issues.

Customer Service

While some customers praised individual staff members for their politeness, overall customer service experiences were mixed, with many expressing frustration.
  • DC
    Devan Carder
    4 days ago
    1.0
    Two times in a row now I have ordered two big macs and there has been no meat on them AT ALL. Last I knew bigmacs COME WITH MEAT. I also ordered two 10 piece mcnuggets and did not receive a single one.
  • CC
    CiCi
    Jan 19, 2026
    1.0
    Today, the drive thru was empty and I pulled up to the speaker one person spoke and I said I was picking up two mobile orders. They usually ask for the codes but didn’t this time. Another car pulled up in the other lane and someone came to the speaker and took their order. I pulled up to the window and told the lady at the drive thru I’m picking up two mobile orders. She says “next time you wait” and I replied no I will not wait while no one takes my order and the car after me is already being helped. That was very rude of her and I should have been helped first because I was there first. They do this often and I’m not sure why but it’ll be my last visit.
  • DJ
    David Jones
    Jan 6, 2026
    1.0
    Mobile app never works
  • ET
    erica Telford
    Dec 26, 2025
    1.0
    Night staff tonight unprofessional, an extremely long line due to the holiday that was wrapped around the building that I was ok with sitting in. I made my order and paid for it received my items it was completely wrong I told them what I ordered and they stated I would have to get in the line again to reorder because their register “didn’t work” at the second window. Why would I have to wait in a line wrapped around the building for y’all mistake? Make it make sense. Then when I asked for a refund they stated for me to pull to the side which I did not do because again make it make sense? Whole crew need to be replaced including the manager.
  • CF
    carrie francine
    Dec 6, 2025
    5.0
    The young gentleman named Messiah who took our order , we came at a very chaotic lunch time and was just very respectful and polite young man 🎄

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 9021 Will Clayton Pkwy in Humble, TX?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, they provide delivery services 24/7, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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