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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and poor communication.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food, leading to customer dissatisfaction.
Food Quality
Feedback indicated that food quality varied, with some customers receiving cold or improperly cooked items, while others enjoyed fresh and hot meals.
Cleanliness
Several customers noted cleanliness issues, particularly in bathrooms and dining areas, affecting their overall experience.
Management Response
Some customers appreciated the efforts of managers to resolve issues, while others felt that staff training and professionalism were lacking.
AA
Anjeanette A
2 days ago
2.0
We were ordering in the drive thru this morning line2. I was trying to get my kids order and order at the same time. She repeated my order back to me I told her it was wrong. And I kept repeating myself but was getting louder. She said you’re not going to be screaming at me. I said I’m sorry but you’re wrong. Then she’s like what else? What else? I said ma’am. I’m trying to get my order. She said I have people waiting you need to hurry up. We got home our order was wrong. SMH if she can’t handle the window she shouldn’t be working window.
RP
Ron Piacenti
Oct 29, 2025
1.0
The whole reason why I ordered from McDonald's was to get the Monopoly. I specifically went through the app and chose which items would give me the best amount of pieces I then when I receive my food I am not given any of the Monopoly pieces. Then when I try to call the restaurant it just rings and rings. The whole reason why I ordered it was to get the Monopoly pieces. I need to know am I going to get some type of reimbursement for those missing pieces via digital or bonus plays? But nonetheless, it should have been stated that I would not be receiving anything even though I paid for those specific items just to receive those Monopoly pieces. McDonald's y'all need to do something about this now !! Makes me not want to get anything at all from now on ever again from there.
VD
Virginia Diaz
Oct 27, 2025
1.0
En este lugar no tienen cambiador para niños algo esencial para la comunidad
DJ
David Jones
Oct 19, 2025
5.0
After I went to another McDonald's at couldn't accommodate me I came to this one and they took care of it awesome service! Hot food
SK
Sara Kia
Oct 13, 2025
4.0
McDonald’s Monopoly game is fantastic , fun and exciting with great prizes! Ordering through the kiosk is super easy and convenient, making the whole experience smooth and enjoyable.