Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold items, incorrect orders, and unsanitary conditions.
Management Issues
Several customers expressed dissatisfaction with management's handling of complaints and staff training.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and fresh food at certain times.
RF
Robin M Fruth
Feb 19, 2026
5.0
I usually just go for coffee but I got some chicken McNuggets today and it was really good The coffee is always great.
DM
Dennis McGuire
Feb 7, 2026
5.0
My first visit to this McDonald's, as a new resident of Humble. Good to see this one has table service also, a rarity in Houston where I moved from.
FS
fernanda salas
Feb 2, 2026
3.0
2-2-2026 2:10AM I ordered a full meal early this morning and there was a dark skinned male at the window i was waiting for my food when i received it i was told i cant have any sauce for my food unless i pay 40 cents per sauce never in my life had i had to pay for sauce when I purchase a meal this mcdonalds is letting its self go and needs better customer service the man didnt even smile say thank you anything and was slamming the window when hes the face of the McDonalds knowing thats its the drive through at night time only the manager and their night shift need to do better as a team/shift
DH
Deja Hasness
Jan 30, 2026
2.0
It's clear to me that this location has gone way downhill recently in an effort to cut corners and reduce costs. In the same visit I had a cup that was packed to the brim with ice so that it only contained a few sips of soda, soda carbonation was flat, burger patty was literally in broken pieces, bun was hard as a rock stale, and drive thru attendant declined to give me ketchup even when asked.
The other McDonalds on 1960 near Kenswick is consistent and better quality. Advise everyone to take their business elsewhere.
SC
Sam C.S.
Jan 26, 2026
4.0
They are short staff, the managers are working with people that just stand around.