McDonald's

3.2
884 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13755 Will Clayton Parkway, Humble, TX
77346, United States

Hours

Reviews

3.2
884 reviews
5 stars
300
4 stars
159
3 stars
123
2 stars
54
1 star
248

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the dining area.

Management Issues

Multiple customers expressed dissatisfaction with management's handling of service issues and employee training.

Food Quality

There were complaints about food being served cold or improperly prepared, leading to health concerns.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • GD
    Gabriel Dargin
    Nov 17, 2025
    1.0
    Always a horrible experience at this mcdonalds they will park you for any reason
  • LL
    Luis Lombardi
    Nov 14, 2025
    1.0
    The drive thru lady told me to move to the Reserved Parking because they were brewing coffee. I moved to the Reserved parking and waited over 10 minutes, until I called the restaurant and asked to bring the coffee because I was outside waiting for a long time, someone answered and said the coffee is coming and hang up, it never came. I called again the restaurant and asked for the manager, a guy said he was the manager Geffray and said how do I want my coffee, I told him to check the pending list for customers waiting for a coffee outside, then minutes later a girl came out and tried to give me a hot coffee on the passenger side when I am the only one in the car, I told her to bring the coffee on the driver side. She walked back into to the restaurant with the coffee. I decided to go inside the restaurant and ask for the manager to get my money back for the coffee, her name is Jasmine. She said that there are few manager onsite at the restaurant - really!. Even with few managers onsite a customer outside is not able to get a simple coffee. The customer satisfaction in this case is horrible. How a simple order turned bad when nobody pays attention to keep a customer happy to order at this place. It surprise me that employees at this company keep asking for salary raise and the food prices keep rising, but not paying attention to their customers.
  • JT
    Jerani Torres
    Nov 11, 2025
    1.0
    You can expect to wait 45 minutes for a small order when there the McDonald’s is not busy.
  • MX
    Manuel X
    Nov 4, 2025
    1.0
    This place takes to long for no reason, stop hiring kids to work here. Food is always nasty , and then ordering food 30 minutes before and yall are still never ready it’s ridiculous.
  • JK
    Jessica King
    Nov 4, 2025
    5.0
    Great customer service clean store polite staff efficient food distribution not a very long wait time if you go inside the store or use the drive-thru

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 13755 Will Clayton Parkway, Humble, TX?

McDonald's is open daily from 6:00 AM to 11:00 PM for dine-in and drive-thru service.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery from 6:00 AM to 10:30 PM every day, including same-day and no-contact delivery options.