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Jimmy John's

3.7
(225 reviews)

Business Details

9490 FM 1960 Bypass Rd W, Humble, TX
77338, United States
(281) 548-0010
https://locations.jimmyjohns.com/tx/humble/sandwiches-1822.html

About

Sandwich Restaurant

Location

Jimmy John's
9490 FM 1960 Bypass Rd W, Humble, TX
77338, United States

Hours

Reviews

3.7
225 reviews
5 stars
124
4 stars
24
3 stars
14
2 stars
16
1 star
47

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported unfriendly and unmotivated staff, leading to a negative dining experience.

Service Speed

Numerous reviews highlighted slow service and long wait times, contradicting the brand's 'freaky fast' promise.

Order Accuracy

Several customers experienced issues with incorrect orders and missing items, causing frustration.

Food Quality

While some enjoyed the food, there were complaints about cold or poorly made sandwiches.

Management Issues

Customers noted poor management and staffing problems, particularly during busy times.
  • DR
    drew Rodriguez
    Feb 12, 2026
    2.0
    There was only one worker taking orders and making the sandwiches. Need help the keep the line moving. Poor Management.
  • RL
    Rain Leviathan
    Jan 4, 2026
    2.0
    The experience was already ruined as I walked into the door. Staff looked unmotivated ans annoyed. I walked up and said good afternoon, I was met with blank stare and no response. After ordering, lady seemed annoyed that I ordered... I went to get sweet tea, they had none as well as unsweetened. When I brought it to the employees attention that they didnt have sweet tea he said I could use sugar packets. I told him they didnt even have unsweetened tea. Guy seemed annoyed that I pointed it out. As I was leaving the guy said they'd make some tea real fast... I don't have time to wait for them to make tea. Horrible experience with the staff.
  • RL
    Raychelle L
    Dec 27, 2025
    5.0
    I always have the best experience at this location!
  • MH
    mhamd hamed
    Dec 16, 2025
    1.0
    They serve food that isn't fresh and is also overpriced, and unusually, it's served cold instead of hot… very bad
  • AC
    Ana Coreas
    Dec 5, 2025
    1.0
    I used to come here often, the service was really good. Stopped coming because of the costumer service. Finally decided to come back and asked for a toasted bread. Not extra toasted. Staff not friendly at all. Definitely won’t be returning.

Brand Certified Facts from Jimmy John's

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Certified March 01, 2026Yext Knowledge Graph
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