Jimmy John's

3.7
224 reviews

About

Sandwich Restaurant

Location

Jimmy John's
9490 FM 1960 Bypass Rd W, Humble, TX
77338, United States

Hours

Reviews

3.7
224 reviews
5 stars
124
4 stars
24
3 stars
14
2 stars
15
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported inconsistent and often poor service, with unfriendly staff and long wait times.

Food Quality

Several reviews mentioned issues with food freshness and incorrect orders, leading to dissatisfaction.

Delivery Issues

Numerous customers experienced long delivery times and missing items, which contributed to negative experiences.

Positive Experiences

Despite the complaints, some customers praised specific staff members for their exceptional service and enjoyed the food.
  • LM
    Lunar Merco
    Jan 4, 2026
    2.0
    The experience was already ruined as I walked into the door. Staff looked unmotivated ans annoyed. I walked up and said good afternoon, I was met with blank stare and no response. After ordering, lady seemed annoyed that I ordered... I went to get sweet tea, they had none as well as unsweetened. When I brought it to the employees attention that they didnt have sweet tea he said I could use sugar packets. I told him they didnt even have unsweetened tea. Guy seemed annoyed that I pointed it out. As I was leaving the guy said they'd make some tea real fast... I don't have time to wait for them to make tea. Horrible experience with the staff.
  • RL
    Raychelle L
    Dec 27, 2025
    5.0
    I always have the best experience at this location!
  • MH
    mhamd hamed
    Dec 16, 2025
    1.0
    They serve food that isn't fresh and is also overpriced, and unusually, it's served cold instead of hot… very bad
  • AC
    Ana Coreas
    Dec 5, 2025
    1.0
    I used to come here often, the service was really good. Stopped coming because of the costumer service. Finally decided to come back and asked for a toasted bread. Not extra toasted. Staff not friendly at all. Definitely won’t be returning.
  • OA
    Oscar Ayala
    Nov 12, 2025
    2.0
    The atmosphere was decent and the food was alright but I didn't like that the workers looked like they weren't present. They got my order wrong because they weren't listening. I'll go to Subway or Firehouse next time.