H-E-B

4.6
3384 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 7405 FM 1960 East in Humble, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
7405 FM 1960 East, Humble, TX
77346, United States

Hours

Reviews

4.6
3,384 reviews
5 stars
2,468
4 stars
608
3 stars
161
2 stars
49
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Parking Issues

Several reviews highlighted difficulties with parking, including narrow spaces and overcrowding, making it challenging for customers.

Product Quality

Customers frequently noted the freshness and quality of produce and other grocery items, although there were some complaints about specific products.

Store Cleanliness

While many customers appreciated the cleanliness of the store, there were reports of dirty restrooms and concerns about the condition of shopping carts.

Management Concerns

Some reviews mentioned negative experiences with management, particularly regarding customer service and staff treatment.
  • SR
    Synetha Renfro
    Nov 4, 2025
    5.0
    I'm a SHIPT Shopper and I shop at this location all the time as well as for myself. The partners are so helpful and friendly at this store. When something isn't available on shelf or in sight, they will check to see if it's available in back. One particular partner, named Josh, who works in the deli, is truly an asset to HEB. My interactions with him is always warm and friendly. He ensures that I get rotisserie chicken to my customers as needed. He has a handsome smile on his face and always gives me a hug when I see him.
  • MV
    Maria Vicinaiz
    Oct 22, 2025
    3.0
    I just left the store about 20 minutes ago. I had been waiting behind two cars to pull into a parking spot. It was pretty full. I pulled into the parking spot and realized I was in a customer with child parking spot. I opted to remain in that parking spot because all I was doing was running in to get a birthday cake and run back out. There was a man in front of me, waiting to get into a handicap parking spot and when I got out of my car, he started harassing me. He walked towards me and he kept Asking if I didn’t see the sign. He kept verbally raising his voice and saying you think you’re special you think you’re special you want to park in The handicap parking. I just ignored him and walked inside and went to the bakery. I was at the bakery waiting, and he walked in there, and he proceeded to harass me again. I’m a 68 y/o woman of color not even 5 feet tall and this guy was a big Caucasian guy walking towards me so I rushed in to get away from him. Be careful when you go to the store. I felt the need to put this on my review because of so many crimes going on out there. I did call the manager after I left and I explained to him, but I didn’t even get a plate number, but I did tell him where The man had parked on what he was driving and he said he would check into it. I told him I felt threatened, and since there’s so much crime going out there, I felt that he should know and be aware of what’s going on at his store.
  • JA
    Joshua Austin
    Oct 20, 2025
    5.0
    The family I'm so thankful to be apart of!!!My home away from home. I love H E B for making me feel like family and allowing to be apart of a great team! Outstanding service and for great products. Theyre second to no one. Outstanding partnership! I'm so blessed 🙏😇. God bless H E B !
  • RI
    Rafiqul Islam
    Oct 12, 2025
    5.0
    Best grocery store in west lake houston. Employees are very friendly and helpful.
  • MG
    Mario Griffin
    Oct 6, 2025
    5.0
    I am soo pleased with the customer service I have received on today by Mrs. Krystal lane I entered the store looking for products in the pharmacy and she literally went out of her way find these products point them out and give me a peice of mind she definitely needs to be recognized for this asap. This type pf service is hard to come across and she dont know me from the thousands of pther people that walk into this store but she took time out to come across the counter and help me find what I needed. Thank you Krystal I really hope this review makes its way back to you!!!

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.