H-E-B

4.6
3404 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 7405 FM 1960 East in Humble, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
7405 FM 1960 East, Humble, TX
77346, United States

Hours

Reviews

4.6
3,404 reviews
5 stars
2,485
4 stars
609
3 stars
163
2 stars
49
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were notable complaints about rude interactions and poor service from specific employees.

Product Quality

Customers generally appreciated the quality of fresh produce and meat, though there were reports of spoiled items and concerns about food safety.

Store Environment

The store is often described as clean and well-organized, but some customers noted issues with noise levels and crowded aisles.

Delivery Experience

There were mixed reviews regarding delivery services, with some customers expressing dissatisfaction with delivery handling and others praising the responsiveness of customer service.

Parking Issues

Several reviews mentioned difficulties with parking, including narrow spaces and congestion, which detracted from the shopping experience.
  • AA
    Angie
    Dec 30, 2025
    5.0
    I come here literally every week, staff is super nice and the store is always organized, favorite grocery store💜
  • WS
    Wendy Smith
    Dec 21, 2025
    4.0
    I like the quality and prices of meat. Produce used to be top notch, but now you must check quality before buying. They have almost anything you want. But it is so noisy in this store that I avoid shopping here, it isn't worth the auditory assault.
  • EC
    Erin Copeland
    Dec 21, 2025
    5.0
    I order things to be delivered on average about once a week. This particular order, I ordered water. Long story short, the favors driver did not want to carry the water up the stairs to my 2nd floor apartment. She left my order at the bottom of the stairs and my 65 year old husband and I, handicapped, carried the order up the stairs. I left a less than raving review for that driver and left a 5 star review for HEB because my HEB has always been good to me and my family. This morning, I woke up to a wonderful voicemail and email saying that my delivery charge and tip had been refunded. I shop at this HEB because it is close to the house and the employees there are so amazing. So kind and so helpful. From the shoppers that pull the orders, to the stockers, to the cashiers and the managers, even the people that work the pharmacy that greet me by name. All other grocery stores, or just other retailers in general, should take notes and strive to be like the people at my HEB. I really just can’t say enough to express how great all of the employees are here. Thank you to all that work here. You truly are a blessing and I look forward to seeing you on my Sunday trips to your/my HEB. ❤️
  • AG
    Ashley Garcia
    Dec 13, 2025
    1.0
    I haven’t been to the Atascocita H-E-B in a long time, but I stopped in Saturday around 10 AM for a simple floral arrangement and a balloon. Unfortunately, the customer service was disappointing in heb blooms . I asked Jennifer in the floral department for help, and she seemed completely uninterested. She continued working on an arrangement that wasn’t mine while barely acknowledging me. When I handed her the balloon I wanted, she told me to pay first and then come back in 10–15 minutes. That’s not how this is usually handled — normally the balloon is filled, tagged, and taken to the register to avoid wasting customers’ time. When I returned, someone else had blown up the balloon, and Jennifer had a smug, dismissive attitude the entire time. It was uncomfortable and unnecessary. I understand everyone has off days, but if you’re working customer-facing roles, basic courtesy is non-negotiable. This experience felt rushed, dismissive, and below the standard I expect from H-E-B.
  • DD
    D'Juan Davis
    Dec 13, 2025
    5.0
    This location is great. The selection is huge, and prices are always fair. Checkout moves quickly, and the staff is friendly every time I come in. Definitely my go-to grocery store.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.