While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Humble,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Mixed reviews on food quality, with some praising the flavor while others reported dry or bland chicken.
Service Issues
Customers frequently mentioned slow service and incorrect orders, with some noting unsanitary practices.
Portion Sizes
Several reviews highlighted concerns about small portion sizes, particularly for sides and chicken pieces.
Cleanliness
Inconsistent cleanliness reported, with some customers noting dirty dining areas and restrooms.
Customer Service
While some praised friendly staff, others experienced poor service and lack of attentiveness.
CR
Cynthia Robles
3 days ago
3.0
Las piezas de pollo tiene bien sabor, solo Que las piezas están muy pequenas.
NN
Nikki
Feb 19, 2026
5.0
Exactly what you expect from a chicken bistro. You get freshly grilled chicken that is served without flavors and you grab the sides yourself. Love the concept and the consistency. At $8 for leg and thigh, I felt a little ripped off, but the quality is worth every penny.
Would definitely eat here again if I ever come to America once more.
ER
Elyssa Roman
Feb 7, 2026
1.0
Found har in my chicken !! Very disgusted 🤮
AG
Alejandra Garcia
Feb 7, 2026
5.0
Amazing tostadas
MG
Martha Gonzalez
Feb 3, 2026
1.0
I regularly visit this Pollo Loco. This morning, I ordered a lunch burrito and a street corn chicken bowl. I always instruct them to add salsa, but they charge me without including it. I asked for unsweetened tea, but they served me sweet tea. They didn't bother to serve me correctly. This isn't the first time I've experienced this. They often serve me excessive rice and lettuce, but minimal chicken, which is often dry. They fill the burrito with too much rice to make it appear larger. The service is bad, and I won't return.
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