El Pollo Loco

3.9
1296 reviews
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Business Details

9540 FM 1960 Bypass Rd E, Humble, TX
77338, United States
(281) 540-7404
https://restaurants.elpolloloco.com/tx/humble/9540-fm-1960-bypass-rd-e
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About

Mexican RestaurantCatererChicken RestaurantFast Food Restaurant
While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Humble,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Details

  • DebitAvailable
  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available

Location

El Pollo Loco
9540 FM 1960 Bypass Rd E, Humble, TX
77338, United States

Hours

Reviews

3.9
1,296 reviews
5 stars
684
4 stars
214
3 stars
130
2 stars
80
1 star
188

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed the flavor while others found the chicken dry or lacking in taste.

Customer Service

Customer service experiences varied; some praised the staff for being friendly and attentive, while others reported poor service and negative attitudes.

Cleanliness

Concerns about cleanliness were noted, particularly regarding the dining area and restrooms.

Portion Sizes

Several customers expressed dissatisfaction with portion sizes, feeling they were smaller than expected for the price.

Pricing

Many reviews mentioned rising prices, with some customers feeling that the cost did not match the quality or quantity of food received.
  • KN
    Kenny NetMonk (:::NetMonk:::)
    4 days ago
    5.0
    Fast service and food is hot/fresh off the grill. The added bonus is that they have a vast variety of condiments for you to self serve. Its the second visit and probably not my last!
  • VX
    Velasquez Xiomy
    Nov 2, 2025
    1.0
    UNA PORQUERÍA D POLLO SECO SIN SAVOR CON PLUMAS JAMAS D LOS JAMASES VUELVO AHI 😒
  • CT
    Chantil Taylor
    Oct 25, 2025
    2.0
    It's a rotisserie chicken. Like Walmart and it's bland. If you want Mexican food don't waste your money. It's store quality roasted chicken.
  • DJ
    Dezra Jefferson
    Oct 22, 2025
    1.0
    I'm leaving a 1 star review because the female employee decided to help herself by putting a piece of meat from my order in her mouth as if noone saw her. I immediately got the attention of the other workers and told them I needed someone else to fix my plate that food can go in the trash. I had to wait for more chicken to be cooked when I was trying to get to work. This employee need a write up and more training because that's unsanitary.
  • EM
    E Maye
    Oct 7, 2025
    5.0
    I love El Pollo Loco. Their variety of meals give me the nutrition that I need. The flavor of the food is always on point to every bite. I've always received God service, I wish they would have more locations in Houston, I think we are missing out on a good opportunity.
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Frequently Asked Questions About El Pollo Loco

What are the operating hours of El Pollo Loco in Humble, TX?

El Pollo Loco is open from 10:00 AM to 10:00 PM Monday through Saturday, and on Sunday from 10:00 AM to 10:00 PM.

Where is El Pollo Loco located in Humble, TX?

It is located at 9540 FM 1960 Bypass Rd E, Humble, TX 77338, USA.