Dunkin'

3.0
893 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Humble, TX for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
18315 W Lake Houston Pkwy, Humble, TX
77346, United States

Hours

Reviews

3.0
893 reviews
5 stars
280
4 stars
130
3 stars
92
2 stars
69
1 star
322

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional staff, with many customers expressing frustration over poor service and incorrect orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect preparations, leading to dissatisfaction.

Cleanliness and Comfort

Customers noted issues with cleanliness, particularly in the dining area, and ongoing complaints about the uncomfortable temperature inside the store due to broken air conditioning.

Product Quality

Several reviews mentioned stale or poorly prepared food items, including donuts and coffee, contributing to a negative dining experience.

Management Issues

There were complaints about a lack of effective management and oversight, with customers feeling that staff were overwhelmed and poorly trained.
  • MO
    Maria Olivo
    Oct 30, 2025
    2.0
    Honestly, the service is mid and it’s so disorganized. I ordered a drink and I realize the workers are just there hanging out and it’s been a while so I go ask about it and they just didn’t make my order. Also, the donuts are stale. Don’t think I’ll ever be back.
  • LR
    Linda Rivera
    Oct 21, 2025
    1.0
    The lady is very rude and gave me the opposite of what I asked for and got a attitude about it will not return to this location very unprofessional
  • DM
    Devon Mayer
    Oct 17, 2025
    1.0
    Some of the nastiest food I have ever gotten at not just Dunkin, but fast food in general. I'm pretty sure my very soggy hashbrowns were dropped in a bucket of cleaner before being served to me, and this is nowhere near an exaggeration. I've never tasted anything like it and hope I never do again. Do not eat here.
  • SH
    Serenity H
    Oct 15, 2025
    1.0
    Shut this location down ! They never ever make the drinks correctly. The food is always undercooked ...the workers are always on phone & rude ! Shut it down ! The workers dont even wanna be there !
  • EE
    Emmah Barboza (Ej)
    Oct 12, 2025
    1.0
    The staff is rude there was a woman with brown curly hair taking my order and when I came back with my drink that she had added cinnamon to she said and I quote "well next time you need to say you don't want that" I literally ordered a Caramel frozen coffee with no whip ?? There shouldn't have been any cinnamon lol worst location truly

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Humble, TX?

Dunkin' in Humble, TX is open Monday to Friday from 5:00 AM to 9:00 PM, and on Saturday and Sunday from 5:30 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location provides both delivery and curbside pickup services for customer convenience.