Chipotle Mexican Grill

Reviews

• DS

  Darryl Sanders

  3 days ago
  1.0
  ​This was my second time giving this location a chance, and it was even worse than the first. I was happy to have an alternative to Summer Wood, but I’m officially done. ​The staff is incredibly stingy with everything rice, beans, meat, and veggies. I’m paying full price, yet I have to practically beg for a full scoop of rice or more than a tiny "pinch" of fajita veggies. On top of that, the queso was thin and disappointing compared to the thick, creamy version they serve at the Summer Wood location. ​It feels like they are trying to save money by shortchanging the customers. Two strikes and you’re out. I’ll be taking my business back to the Summer Wood location where I actually get what I pay for. Oh yeah and like everyone has stated the chips are extremely stale.
• QF

  Quintessa Fishburne

  Jan 4, 2026
  1.0
  2 hours before closing and they barely had food. The chicken was dried and cold. The steak was empty, there was no white rice, barely brown rice, no pico de gallo, the guac was empty, and the team was just lackadaisy Running out of ingredients hours before closing is simply put, slack. One customer addressed the lack of toppings and a young lady expressed that they just didn’t prep for the rush they had, but that’s just unacceptable. My bowl is not even a complete bowl, it’s dissatisfying, and I expected more from a restaurant that just opened.
• AM

  Aldo Moran

  Jan 2, 2026
  1.0
  Was very excited about this location since it’s near my home. Very disappointed tonight with my order. This is supposed to be a steak bowl, i dogged through the entire bowl. This is the amount of meat i brought out. Who ever served this plate needs some training. This is embarrassing
• JT

  Jonatan Torres

  Dec 20, 2025
  1.0
  I was genuinely excited when Chipotle opened near The Groves community. Unfortunately, it’s been a big disappointment. This location is always backed up, and not because it’s especially busy. It simply disorganization behind the counter. The staff comes across as unfriendly and sometimes downright rude, and the overall experience just isn’t welcoming. What really makes it worse is when there’s an issue with a pickup order. There’s no way to call the store directly. You’re pushed to a robot or corporate support, and nothing ever gets resolved. It’s frustrating and honestly embarrassing for a brand this size. I remember when Chipotle was the spot. You knew the food would be good and the experience would be consistent. Now, it feels like a gamble whether the food will even taste right. I wanted this location to be a win for the community, but so far, it hasn’t lived up to the hype at all.
• TT

  Trent

  Dec 9, 2025
  1.0
  During my visit to Chipotle today between 330-4 December 9th I observed a concerning lack of teamwork and leadership that directly impacted both employee morale and customer experience. While waiting in line, I noticed one team member running the entire main line ALONE!! Asking each customer, for here or to go, managing brown or white rice, protein, vegetables, and every other step, without any support from fellow staff. It was clear he was new, likely only there a few weeks. Instead of assisting or guiding him, the other employees ignored him completely. Their demeanor suggested they were content to watch him struggle rather than help him succeed. When I approached the manager to address the situation, she failed to take accountability. By allowing this environment to continue, she failed her team. The cashier also recognized the issue but said nothing, further contributing to the problem. Overworking one employee while others stand by is unacceptable, especially when the resources are clearly available to do better. If a customer asks to speak with a manager or requests contact information to provide feedback, walking away or hiding in the office is not leadership that’s a guilty conscious. Employees deserve support, and customers deserve transparency, not avoidance.