Customer experiences with service quality varied significantly, with some praising friendly and efficient staff, while others reported issues with order accuracy and slow service.
Food Quality
Many customers enjoyed the food, highlighting freshness and taste, but there were complaints about incorrect orders and overcooked items.
Cleanliness
The restaurant was generally noted for its cleanliness, although some reviews mentioned areas needing attention.
Staff Attitude
While many reviews praised the friendliness of the staff, there were instances of poor customer service and management issues affecting the overall experience.
Wait Times
Customers experienced inconsistent wait times, with some reporting quick service while others faced long delays, particularly during busy periods.
CB
Carrie Barker
1 day ago
5.0
Very clean, staff super friendly, food was hot and fresh and perfect, and you canβt beat the price!!
SS
Scott
6 days ago
4.0
Blizzard was cold and delicious. Price was fair.
Employee did not perform the ritualistic test of flipping the cup upside down to show its signature thickness.
Atmosphere? It's a Dairy Queen - no play ground.
KH
Kathy Hall
Oct 9, 2025
5.0
Jennifer did an outstanding job, she is on the ball and cares about her job! Food was excellent and there service skills were amazing. Surely she must be a manager and if not she should be. I wish they had a DQ like this in Oklahoma where I'm traveling from. Great job hughsprings! Excellent job!!!
This place really depends on who is working that day to see what kind of service you'll get. I usually just go through the drive thru but today I went in.
It was hard. They got my order wrong three times.
First they didn't order all that I asked.
I had to go back and have them add the stuff the young man had just repeated back to me to make sure that's what I asked - yet he didn't put it in the order.
Then when the brought the food out, it was just half of it. The other item came later and one was still missing. They totally overlooked it. So our party couldnt eat together.
The salad I got here was a lot smaller than the salad I got at the DQ in Linden.
At last we ordered some sundaes and they didn't have the whipped cream and cherry and they usually do.
It all took way longer than necessary and it was not full.
I have been to the one in Linden and the service here was far better.