Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 9439 Katy Freeway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
On my recent visit on March 8, 2026, there was a large sign posted outside advertising “Buy 1 Footlong, Get the 2nd Footlong 50% Off.” Based on this promotion, my two sons and I ordered two footlong sandwiches.
However, when we reached checkout, the employee told us the promotion was only for last week and refused to honor it, even though the sign was still clearly displayed outside the store and there is no expiration date on the ad.
In addition, the service we received was very disappointing. My two boys were placing the order and politely asking questions about toppings, but the employee repeatedly ignored their questions and appeared intentionally dismissive, which came across as rude and unprofessional.
For example, one of my sons asked if he could add one more topping before the sandwich was toasted. He spoke clearly and loudly enough to be heard, but the employee pretended not to hear him and proceeded to place the sandwich into the oven. I had to step in to stop her so the topping could be added. She appeared extremely impatient and dismissive toward the children, which was very uncomfortable to witness as a parent.
During this time, two other customers who were waiting behind us ended up leaving the store without ordering, apparently due to the employee’s rude and unwelcoming behavior.
This experience was particularly upsetting because it involved poor treatment toward children and misleading advertising to customers.
I have attached a photo of the promotion sign that was still displayed at the store during our visit.
I hope Subway can address this issue with the franchise owner to prevent similar situations for other customers.
DD
Danira Droca
Mar 3, 2026
2.0
Not going to lie any time I order online at this subway they get it completely wrong and never toast the sandwich. Very frustrating when you are on lunch break and have a limited time to eat.
The Subway restaurant is located at 9439 Katy Freeway, Hedwig Village II Shopping Center, Houston, TX 77024.
What are the operating hours of the Subway restaurant?
The Subway restaurant is open Monday through Friday from 8:00 AM to 10:00 PM, and on weekends from 9:00 AM to 10:00 PM.
What types of meals are served at this Subway location?
This Subway location serves breakfast, lunch, and dinner.
What services does the Subway at Katy Freeway offer for ordering?
They offer in-store pickup, delivery, and curbside pickup for convenient ordering.
Does this Subway location provide catering services?
Yes, this Subway offers catering services to meet your event needs.
Is there dine-in available at this Subway restaurant?
Yes, the Subway location offers dine-in service.
How can I view the menu for this Subway?
You can view the menu online at https://subway.com/en-us/restaurant/7374-0/menu
What nearby places can customers visit around this Subway?
Customers can explore nearby spots such as Hunan Inn (a Chinese and Asian restaurant) or Ross Dress for Less (a clothing store) in the Hedwig Village II Shopping Center area.
Are there other dining options near the Subway restaurant?
Yes, nearby dining options include Buffalo Wild Wings, known for American cuisine and wings, and Hunan Inn for Asian dining.
What nearby services can be useful to a customer visiting Subway?
Nearby services include Village Eye Care and Visionworks for optometry, and Huntington Learning Center for tutoring, making it convenient to combine errands or appointments around your Subway visit.
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