Sonic Drive-In

Reviews

• JW

  jay walters

  Mar 12, 2026
  1.0
  Waited almost 3 minutes after I hit the red button . Got tired of waiting. Maybe the food is good
• AD

  angie dinkydoo

  Mar 6, 2026
  1.0
  Guy in the drive thru said they don't have ice cream, really?
• QM

  Q Mays

  Mar 2, 2026
  1.0
  1-Star Review – Customer Service Needs Immediate Improvement My experience at this Sonic location was extremely disappointing from a customer service standpoint. The food itself was fine, but the service was unacceptable and ultimately the reason for this one-star review. I placed my order through the Sonic app. The app only allows you to select a stall number for pickup—there is no option to indicate that you are sitting at the outdoor tables or choosing drive-thru. I checked in through the app as required, which can only be done when you are physically present and in proximity to the location. I selected Stall 3, which was the closest stall to where I was seated outside. At the time, there were no cars parked in any of the stalls. The only people outside were myself and the person I was having lunch with. My lunch guest ordered through the intercom without issue and received his food promptly. When the employee brought his order out, he immediately went back inside without acknowledging me, even though I was seated right next to Stall 3 and clearly did not have food. After waiting approximately 10 minutes, I pressed the intercom button to politely inquire about my online order and to clarify that although I selected Stall 3 in the app, I was seated at the table right next to it. The response I received over the intercom was dismissive, and I was repeatedly told they could not hear or understand me. Eventually, the employee came outside and stated that my order had been ready but was not brought out because “no one was at Stall 3.” This explanation is not reasonable. I was checked in through the app, which confirms the customer is on-site. There were no vehicles in the stalls and no other customers outside without food. A simple, professional courtesy such as asking, “Did you have an online order?” would have resolved the situation immediately. Instead, I was told that it was “not his job” to come outside and ask. When I respectfully asked how to better handle this in the future, I was told I “should have said something” earlier—despite the fact that the employee quickly walked back inside and did not appear approachable. The responsibility was shifted entirely onto me, even though the issue stemmed from limitations within the app and a lack of basic customer service initiative. This is my second experience at this location with similar attitude issues. The first time, I chose not to leave a review, assuming it may have been a misunderstanding. However, experiencing the same dismissive behavior again confirms that this is a pattern. If I had not pressed the intercom, it appears my order would have continued sitting there despite the fact that I was properly checked in and physically present. That is unacceptable. Professional courtesy, awareness, and accountability are fundamental to customer service. Unfortunately, this location consistently fails in that area. Because of the repeated negative service experiences, I will not be returning.
• HR

  Honest reviews

  Mar 2, 2026
  1.0
  1-Star Review – Customer Service Needs Immediate Improvement My experience at this Sonic location was extremely disappointing from a customer service standpoint. The food itself was fine, but the service was unacceptable and ultimately the reason for this one-star review. I placed my order through the Sonic app. The app only allows you to select a stall number for pickup—there is no option to indicate that you are sitting at the outdoor tables or choosing drive-thru. I checked in through the app as required, which can only be done when you are physically present and in proximity to the location. I selected Stall 3, which was the closest stall to where I was seated outside. At the time, there were no cars parked in any of the stalls. The only people outside were myself and the person I was having lunch with. My lunch guest ordered through the intercom without issue and received his food promptly. When the employee brought his order out, he immediately went back inside without acknowledging me, even though I was seated right next to Stall 3 and clearly did not have food. After waiting approximately 10 minutes, I pressed the intercom button to politely inquire about my online order and to clarify that although I selected Stall 3 in the app, I was seated at the table right next to it. The response I received over the intercom was dismissive, and I was repeatedly told they could not hear or understand me. Eventually, the employee came outside and stated that my order had been ready but was not brought out because “no one was at Stall 3.” This explanation is not reasonable. I was checked in through the app, which confirms the customer is on-site. There were no vehicles in the stalls and no other customers outside without food. A simple, professional courtesy such as asking, “Did you have an online order?” would have resolved the situation immediately. Instead, I was told that it was “not his job” to come outside and ask. When I respectfully asked how to better handle this in the future, I was told I “should have said something” earlier—despite the fact that the employee quickly walked back inside and did not appear approachable. The responsibility was shifted entirely onto me, even though the issue stemmed from limitations within the app and a lack of basic customer service initiative. This is my second experience at this location with similar attitude issues. The first time, I chose not to leave a review, assuming it may have been a misunderstanding. However, experiencing the same dismissive behavior again confirms that this is a pattern. If I had not pressed the intercom, it appears my order would have continued sitting there despite the fact that I was properly checked in and physically present. That is unacceptable. Professional courtesy, awareness, and accountability are fundamental to customer service. Unfortunately, this location consistently fails in that area. Because of the repeated negative service experiences, I will not be returning.
• SB

  Stephanie B

  Feb 25, 2026
  2.0
  Unbelievably slow. Checked in on the appto pick up an order. App said approximately 12:02pm for pick up. SAT THERE FOR 30 MINUTES. Pressed the call button after about 20 minutes and NOBODY ANSWERED. Flagged someone down at 12:26, she asked name and said she'd bring it right out. Magically they had it out to me in a couple minutes. Saw three people that arrived AFTER me get their orders first. I was late to work because of y'all!!!!