Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Despite having 10+ people working behind the counter, they were incapable of addressing or taking any orders at all in the restaurant. The manager was dismissive of the workers and was incapable monitoring the floor. They only managed the drive through. Someone cut me in line (who seemed to have some mental faculties missing so I didn't take offense), but after taking his order, they ignored me and I spent another 10 minutes waiting. It was 20 minutes before they even took my order. Spent more than 35 minutes standing and waiting. Extremely disappointed.
BK
Barbara Kesler
4 days ago
1.0
We go here often. Management knows us. We usually have a really good experience. The only issue we have almost everytime is when I ask for no salt on my fries(I have to watch my salt intake) which is not that much of a deal.
Today was totally different and I am highly disappointed. We ordered 5 Saja Breakfast meals with 4 of the sandwiches special make. This is usual for us and they don't mess up on sandwiches often. Yes I know it's a lot.
Of the 4 special sandwiches 2 were wrong. The sticker on the sandwich was right but the sandwich was not made right. It was like they were not paying attention.
My son in law and daughter took the sandwiches back. My daughter and I have allergic reactions to spicy stuff. She took one bite of her sandwich and the spicy sauce was on her sandwich. They checked mine and it was on mine also. They took them both back and got them remade AGAIN.
My daughter is experiencing an allergic reaction. If I would have bitten into it I would have experienced one that could have been bad.
Two mess ups back to back in the same order is unacceptable. Yes they are humans and make mistakes but better care should have been taken when it was remade the second time.
I have tried calling that McDonald's at least 3 times and it keeps going to voicemail.
PR
Pedro Rodriguez
5 days ago
4.0
Muy buen lugar
GR
Guadalupe Rivera
Mar 17, 2026
4.0
MCD, what else can be said.
NC
nathali cortez
Mar 11, 2026
3.0
I don't understand why they don't let us out of the play area at nine o'clock at night. Before nine o'clock at night, if the store closes at 11 o'clock at night, they tell us that they are about to close and that we have to leave.
What are the regular opening hours for McDonald's at 9351 FM 1960 W, Houston?
McDonald's is open daily from 5:00 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
Does this McDonald's location offer delivery and curbside pickup services?
Yes, this location provides delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I order food from this McDonald's online?
You can order online via the McDonald's App available on iOS and Android, or use the delivery URL: https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Is there a drive-thru service available at the 9351 FM 1960 W McDonald's?
Yes, this McDonald's location has a drive-thru service available.
What nearby places can I visit before or after dining at McDonald's on FM 1960?
Nearby places include Redbox for video rentals, Exxon and Shell gas stations for refueling, 7-Eleven for convenience items, and sports bars like Doc's Sports Bar and Sparks Sports Bar for drinks and entertainment.
Are there any nearby convenience stores close to McDonald's on FM 1960?
Yes, several convenience stores are nearby such as 7-Eleven, Circle K, Corner Store, and a Shell station with a convenience store.
What automotive services are available near the McDonald's at 9351 FM 1960 W?
Nearby you can find All N 1 Car Care for automotive repair and oil changes, Tireman of 1960 for tire services, Maaco for auto body work, and Mister Car Wash for cleaning and detailing.
How can I benefit from McDonald's mobile offers and rewards?
You can earn points for free food through MyMcDonald's Rewards and take advantage of mobile offers using the McDonald's app available on iOS and Android.
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