Wingstop

3.4
664 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Houston FM 1960 Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
2503 FM 1960 E., Houston, TX
77073, United States

Hours

Reviews

3.4
664 reviews
5 stars
328
4 stars
57
3 stars
38
2 stars
30
1 star
211

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with undercooked wings, dry chicken, and incorrect orders, leading to dissatisfaction with the food quality.

Customer Service

Customer service experiences varied widely; while some praised individual employees for their helpfulness, many others reported rude staff and poor management.

Wait Times

Numerous reviews highlighted excessively long wait times for orders, often exceeding the estimated preparation time.

Order Accuracy

A significant number of customers experienced problems with missing items or incorrect orders, contributing to frustration.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported dirty tables and unsanitary conditions.
  • GM
    Gabby Medina
    Jan 5, 2026
    1.0
    I really want a refund . The wings where so dry they jammed them all into one box different flavors. There is no way for me to order over the phone when I call they say I have to do it online very upset.
  • I1
    Isa 13el
    Dec 7, 2025
    1.0
    Completely gross wings were undercooked in raw. We wanted a small amount of wings to enjoy the Texans game and we had a terrible experience at the Southwest location so I think I will try this location and the wings aren't even cooked all the way through I'm so over this place don't waste your shut up shut up money
  • MB
    Michael Bastian
    Nov 19, 2025
    1.0
    Called 4 times and never answered was ignored
  • JS
    Jarvis Savage
    Nov 14, 2025
    1.0
    Came here because the app wasn’t working and crashed only to have to wait 15 mins in the lobby because they were waiting on another customer who was getting the money out of her car instead of just canceling her order and taking the 4 people including myself in the lobby , only to Cook my order wrong and then I had to turn around and wait longer !!!! I asked for buffalo well done and wet and got undercook DRY wings
  • CE
    Customer Service Expert
    Nov 4, 2025
    5.0
    I frequent this location quite a bit. The customer service is always top-notch, and the place is always clean. The only suggestion that I have is to replace the Coca-Cola soda machine with a new soda machine because of the lack of carbonation which causes the soda to be more sweet. Other than that I would recommend this place.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.