When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Houston FM 1960 Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Many customers reported issues with undercooked wings, dry chicken, and incorrect orders, leading to dissatisfaction with the food quality.
Customer Service
Customer service experiences varied widely; while some praised individual employees for their helpfulness, many others reported rude staff and poor management.
Wait Times
Numerous reviews highlighted excessively long wait times for orders, often exceeding the estimated preparation time.
Order Accuracy
A significant number of customers experienced problems with missing items or incorrect orders, contributing to frustration.
Cleanliness
Some customers noted that the restaurant was clean and well-maintained, while others reported dirty tables and unsanitary conditions.
GM
Gabby Medina
Jan 5, 2026
1.0
I really want a refund . The wings where so dry they jammed them all into one box different flavors. There is no way for me to order over the phone when I call they say I have to do it online very upset.
I1
Isa 13el
Dec 7, 2025
1.0
Completely gross wings were undercooked in raw. We wanted a small amount of wings to enjoy the Texans game and we had a terrible experience at the Southwest location so I think I will try this location and the wings aren't even cooked all the way through I'm so over this place don't waste your shut up shut up money
MB
Michael Bastian
Nov 19, 2025
1.0
Called 4 times and never answered was ignored
JS
Jarvis Savage
Nov 14, 2025
1.0
Came here because the app wasn’t working and crashed only to have to wait 15 mins in the lobby because they were waiting on another customer who was getting the money out of her car instead of just canceling her order and taking the 4 people including myself in the lobby , only to Cook my order wrong and then I had to turn around and wait longer !!!! I asked for buffalo well done and wet and got undercook DRY wings
CE
Customer Service Expert
Nov 4, 2025
5.0
I frequent this location quite a bit. The customer service is always top-notch, and the place is always clean. The only suggestion that I have is to replace the Coca-Cola soda machine with a new soda machine because of the lack of carbonation which causes the soda to be more sweet. Other than that I would recommend this place.
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings does Wingstop Houston FM 1960 Rd offer?
Wingstop Houston FM 1960 Rd offers classic wings, boneless wings, and tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the opening hours for Wingstop Houston FM 1960 Rd?
Wingstop Houston FM 1960 Rd is open daily from 10:30 AM to 1:00 AM for dine-in, pickup, and delivery.
Does Wingstop Houston FM 1960 Rd offer delivery services?
Yes, Wingstop Houston FM 1960 Rd offers delivery including same-day and no-contact delivery options.
Is there a drive-through option available at Wingstop Houston FM 1960 Rd?
No, Wingstop Houston FM 1960 Rd does not have a drive-through service.
What payment methods are accepted at Wingstop Houston FM 1960 Rd?
Wingstop accepts American Express, Discover, MasterCard, and Visa for payment.
Where is Wingstop Houston FM 1960 Rd located?
It is located at 2503 FM 1960 E., Houston, TX 77073, United States.
Are there any banks or ATMs near Wingstop Houston FM 1960 Rd?
Yes, nearby you can find PNC bank, Bank of America ATMs, and Chase ATM which can be convenient for customers needing banking services before or after their meal.
What nearby restaurants or food places can I visit along with Wingstop Houston FM 1960 Rd?
Nearby food options include Shipley Do-Nuts for pastries and La Salsa Taquerria for Mexican food, perfect choices for dessert or another meal after visiting Wingstop.
Are there any hotels near Wingstop Houston FM 1960 Rd for travelers?
Yes, Scottish Inns and Suites IAH Airport West is close by, making Wingstop a convenient dining option for hotel guests and travelers.
How can I place an order for pickup or delivery from Wingstop Houston FM 1960 Rd?
You can order online for carryout or delivery through Wingstop's website or by using their app available on both iOS and Android.