Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Houston Richmond. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.6
612 reviews
5 stars
281
4 stars
102
3 stars
58
2 stars
31
1 star
140
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, inattentive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including undercooked wings, incorrect orders, and food that was cold or soggy.
Order Accuracy
A significant number of reviews mentioned problems with order accuracy, including missing items and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their excellent service and highlighted the quality of certain menu items.
- BSbadr samirJan 2, 20262.0The food is good, but unfortunately the customer service needs a lot of improvement. The staff are not friendly, not attentive, and do not make customers feel welcome.
- TATelma Del AngelDec 26, 20255.0Me encanta 💖
- TNTracy Fuselier NealDec 25, 20251.0Rude employees. I went to pick up a Door Dash order and I was told that they were working on my order. After waiting more than 20 minutes, I checked on my order to be told that the order was not in the system. I inquired as to what happened with my order to be told “I don’t know what happened.” The Asian guy that works there was very rude to me and told me that he wasn’t going to give me the manager’s phone number. Very rude place: I will not return.
- JAJairo AvilaNov 7, 20255.0Great service, I went in yesterday thursday around 7:40 and the lady who took my order was súper kind and had a great vibe & my food was súper good everything perfect! I’m happy to see that there is still places where’s service is 10/10 keep it up.
- OAOmega AustinNov 2, 20251.0I placed an online order from Wingstop around 7:30PM and waited over an hour for delivery. When my food finally arrived, it turned out to be boneless wings instead of bone-in, which was not what I intended to order. Not to mention that my entire order was cold and soggy at this point. I drove to the store to get it corrected, only to realize the mistake on the order was mine. After paying for delivery, tip, and an extended wait time just for the convenience, and then to still have to come into the store anyway, I hoped for a little understanding. Instead, Eric at the counter was completely impolite and unsympathetic. I offered to pay the difference to swap for bone-in wings, he said ok but still attempted to charge me for a whole new order. At that point, I asked for a refund, which he stated would be processed the next day. When asked for some kind of proof or receipt, he proceeded to contact the manager, Ricky. I expected the situation to get better, but he was no help because he denied my refund and refused to speak with me. By this time, it was nearly 10 PM and my family still didn’t have dinner. It’s disappointing that a small mix-up turned into such a frustrating experience. Good customer service could have turned this around, but instead, it left a really bad impression and they will never receive my business again. Thankfully, my credit card company can handle the dispute, but it’s sad that it had to come to that. Wish I could give no stars
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings can I order at Wingstop Houston Richmond?
You can order classic wings, boneless wings, and tenders at Wingstop Houston Richmond with over 11 iconic flavors like Lemon Pepper and Original Hot.
What are the operating hours for Wingstop Houston Richmond?
Wingstop Houston Richmond is open daily from 10:30 AM to 1:00 AM for pickup, delivery, and takeout services.
Does Wingstop Houston Richmond have a drive-through service?
No, Wingstop Houston Richmond does not have a drive-through; it is closed for drive-through service every day.
What payment methods are accepted at Wingstop Houston Richmond?
Wingstop Houston Richmond accepts American Express, Discover, MasterCard, and Visa.
Can I order Wingstop Houston Richmond's menu online for delivery or carryout?
Yes, you can order online for carryout or delivery through Wingstop's website or their official app.
What services does Wingstop Houston Richmond offer for pickup and delivery?
The location offers in-store pickup, delivery, same-day delivery, and no-contact delivery options.
What nearby fitness options are available around Wingstop Houston Richmond?
Trivantage Fitness Loft, a yoga studio, and Inspire Jiu-Jitsu Academy, a martial arts club and gym, are nearby, perfect for fitness enthusiasts who want to grab a flavorful meal after their workout.
Are there beauty and wellness services near Wingstop Houston Richmond?
Yes, there are several nearby spas, nail salons like C Nails & Spa and Infinity Nail Spa, and wellness centers such as HealthPlus Diagnostic & Wellness Center for customers interested in beauty and wellness.
What nearby dining options can customers visit around Wingstop Houston Richmond?
Besides Wingstop, socialhouselounge is a nearby restaurant, offering customers more dining choices in the area to explore before or after their Wingstop visit.
Where is Wingstop Houston Richmond located and how can I contact them?
Wingstop Houston Richmond is located at 4102 Richmond Ave Ste A, Houston, TX 77027, United States. You can contact them by phone at +1 713-877-9464.