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Wingstop

3.5
(617 reviews)

Business Details

5228 Aldine Mail Route, Houston, TX
77039, United States
(281) 219-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Aldine Mail Route & HWY 59. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
5228 Aldine Mail Route, Houston, TX
77039, United States

Hours

Reviews

3.5
617 reviews
5 stars
304
4 stars
76
3 stars
44
2 stars
30
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional service, with many mentioning long wait times and incorrect orders.

Food Quality

While some customers enjoyed the wings, many complained about cold food, missing items, and poor preparation.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions in the restaurant, including dirty bathrooms and improper food handling.

Management Problems

Customers suggested that management needs improvement, citing issues with staff training and customer service.
  • NT
    Nathan Trevino
    1 day ago
    5.0
    I’ve been coming to this Wingstop for a while now, and I have to give a huge shoutout to DQ. He took my order on my very first day, and the service was so good that he’s the reason I keep coming back. It’s rare to find someone who is consistently awesome, professional, and genuinely cares about the customer experience every single time. Every visit is seamless because of him. If you’re stopping by, hope you’re lucky enough to have DQ at the counter—he’s the best in the business! 10/10 service.
  • VP
    Vivian Pouncy
    Jan 28, 2026
    1.0
    My Wings arrived cold with missing items (2 orders of fries). I called back to the store to encounter the Female Asian Manager, and was told she wasn't going to give me a refund because they were put in the bag and the driver must have ate them. Clearly, I DID NOT get the fries, regardless to what happened to them. Horrible thing to tell a customer. Wing stop needs to re evaluate their management team or Send the back to customer service training.
  • TS
    T S
    Jan 22, 2026
    1.0
    Order was missing pieces and someone took a bite of the chicken and packaged it
  • ZS
    Zuleyma S
    Jan 21, 2026
    1.0
    Walked in placed an order to eat here, they took over 30 min for just 8 wing combo, because they were working on my fries… my wings are cold and mi fries hot
  • IL
    Ivonne L
    Dec 25, 2025
    1.0
    DONT COME TO THIS LOCATION. Go to any other wing stop location because the service here is absolutely terrible. They are really rude and if there’s any issues with your order they won’t do anything to help.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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