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Wingstop

3.8
(487 reviews)

Business Details

11926 Wilcrest Dr, Houston, TX
77031, United States
(281) 530-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Houston Wilcrest. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
11926 Wilcrest Dr, Houston, TX
77031, United States

Hours

Reviews

3.8
487 reviews
5 stars
249
4 stars
85
3 stars
35
2 stars
20
1 star
98

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with the food being undercooked, overcooked, or lacking flavor, leading to dissatisfaction.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and difficulty reaching the restaurant by phone.

Order Accuracy

Several customers experienced problems with incorrect orders, missing items, and long wait times for food.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good service during their visits.
  • TG
    Tyia Guillory
    Feb 16, 2026
    5.0
    I love Wingstop...the hot honey rub tenders are the best...
  • RL
    Ronnie Lopez
    Feb 15, 2026
    3.0
    Everything is great just food does take forever to come out
  • TC
    T Cruzin
    Feb 7, 2026
    2.0
    Paid for an online order for delivery. The delivery driver texts me 20 min after I placed the order that he was there to pick up my order but someone had already picked it up. I never received my food. Called the store and was put on hold over 10 min. There has to be accountability.
  • DF
    dayana flores
    Jan 16, 2026
    1.0
    Pedí la comida por Uber no me mandaron la ranch luego las alitas todas secas no tenían sabor es como que no tuvieran salsa por que no se sentía el sabor igual con las boneless deberían tener más cuidado por que no tiene sentido que manden la comida sin la salsa
  • SB
    Sean Babson
    Jan 2, 2026
    1.0
    take a look at their last review mine will be identical almost. how about wings December 22nd 12:11 a.m. I called them the next day they stated there was not a manager. then I called him the day after that no manager again. 2 days later I called them and they said come up here and we'll take care of it no problem. the day after that I showed up receipt in hand. the bottom line is it was a split order some wings were undercooked and all the Louisiana rub was overcooked. I left the receipt there two days later and said get somebody of upper-level management to call me this is unacceptable very very rude that day to say the least. then I called 2 days ago rude again. today I called and asked for a manager and the girl said there won't be one till tomorrow I said are you kidding me this is been going on for over a week I was very persistent. she got an attitude with me and said she didn't care she didn't want to be involved verbatim and then hung the phone up. I tried to call back nothing they simply just don't care. I would not recommend that Wingstop to anybody I know I will never go there again. it's a shame because I've been going there since that store was built apparently management let alone corporate just doesn't care of the hire anybody and let them treat people like garbage and I'm way too old for that so I hope the restaurant learns something from this. unacceptable behavior. this all could have been avoided with some kindness and simple customer service 👎👎👎😆 well you can read what they said please reach reach out to us which I have done multiple times and I'll continue putting bad reviews until they actually pick up the phone and call me and make good on this they don't care they're just going to bury it with more good reviews I've seen this before and anybody with a brain knows exactly what we're talking about Happy New Year to everybody I don't recommend this store to anyone they simply do not care I would go to the other wingstops locally if you still want to do business with them but the one on Murphy road they don't care it's simple as that. point proven I just called the store directly to see if they were going to make an honor it as the owner stated in his review which is public on Google and they know nothing about it they just back pedal it's all lies. as a matter of fact I think it's time someone did a food inspection to see how clean the place is maybe we need to put that in order and they'll pay attention that's not hard to do anybody else have a something to say about that want to join me let me know they need to be held accountable for their actions and it's up to us to do it.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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