Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Houston Wilcrest. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.8
481 reviews
5 stars
246
4 stars
85
3 stars
34
2 stars
19
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unresponsive management, and difficulty reaching the restaurant by phone.
Food Quality
Many customers expressed dissatisfaction with the food quality, citing issues such as undercooked wings, incorrect orders, and overall poor taste.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail in order fulfillment.
Service Speed
Customers reported long wait times for food, both for in-store orders and online pickups, leading to frustration.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendly service and noted that the food was good on occasion.
- SBSean BabsonJan 2, 20261.0take a look at their last review mine will be identical almost. how about wings December 22nd 12:11 a.m. I called them the next day they stated there was not a manager. then I called him the day after that no manager again. 2 days later I called them and they said come up here and we'll take care of it no problem. the day after that I showed up receipt in hand. the bottom line is it was a split order some wings were undercooked and all the Louisiana rub was overcooked. I left the receipt there two days later and said get somebody of upper-level management to call me this is unacceptable very very rude that day to say the least. then I called 2 days ago rude again. today I called and asked for a manager and the girl said there won't be one till tomorrow I said are you kidding me this is been going on for over a week I was very persistent. she got an attitude with me and said she didn't care she didn't want to be involved verbatim and then hung the phone up. I tried to call back nothing they simply just don't care. I would not recommend that Wingstop to anybody I know I will never go there again. it's a shame because I've been going there since that store was built apparently management let alone corporate just doesn't care of the hire anybody and let them treat people like garbage and I'm way too old for that so I hope the restaurant learns something from this. unacceptable behavior. this all could have been avoided with some kindness and simple customer service 👎👎👎😆 well you can read what they said please reach reach out to us which I have done multiple times and I'll continue putting bad reviews until they actually pick up the phone and call me and make good on this they don't care they're just going to bury it with more good reviews I've seen this before and anybody with a brain knows exactly what we're talking about Happy New Year to everybody I don't recommend this store to anyone they simply do not care I would go to the other wingstops locally if you still want to do business with them but the one on Murphy road they don't care it's simple as that. point proven I just called the store directly to see if they were going to make an honor it as the owner stated in his review which is public on Google and they know nothing about it they just back pedal it's all lies. as a matter of fact I think it's time someone did a food inspection to see how clean the place is maybe we need to put that in order and they'll pay attention that's not hard to do anybody else have a something to say about that want to join me let me know they need to be held accountable for their actions and it's up to us to do it.
- BABatool ADec 27, 20251.0They tasted disgusting and they were big like…hormonally big.
- QQQueenDec 27, 20251.0The issue I have with this location is I called in my order for 8pc wing extra crispy. I was told they don't do that. However I've had it done there before. If the manager of this location actually reads the comment please reply. Why can't THIS location do this
- FAFaizan AbbasNov 21, 20254.0very nice
- WHWill HernanNov 11, 20251.0Worst experience ever I went in bought 20 wings and two tenders I should of tasted the food before I left but since this FRENCHISE is the best I dint doubt it I got home me and my wife took one bite and threw the rest the food here at this location is disgusting they make other wingstops look bad i tried talking to the general manager and he dint offer nothing in returned he question my honesty
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings can I order at Wingstop Houston Wilcrest?
You can order classic or boneless wings as well as tenders, available in over 11 iconic flavors including Lemon Pepper and Original Hot.
What are Wingstop Houston Wilcrest's operating hours?
Wingstop Houston Wilcrest is open daily from 10:30 AM to 1:00 AM for dine-in, pickup, and delivery.
Does Wingstop Houston Wilcrest offer delivery and pickup options?
Yes, they offer in-store pickup, delivery including same-day and no-contact options.
Is there a drive-through service available at Wingstop Houston Wilcrest?
No, Wingstop Houston Wilcrest does not have a drive-through service.
How can I order online from Wingstop Houston Wilcrest?
You can order online for carryout and delivery via their website or through the Wingstop app available on iOS and Android.
What payment options does Wingstop Houston Wilcrest accept?
They accept American Express, Discover, Mastercard, and Visa for payments.
Where is Wingstop Houston Wilcrest located?
Wingstop Houston Wilcrest is located at 11926 Wilcrest Dr, Houston, TX 77031, USA.
Are there nearby restaurants I can visit before or after Wingstop?
Yes, nearby restaurants include Afri-Cafe, a Nigerian restaurant, Subway sandwich shop, Fajita Flats Mexican restaurant, and Burger King for fast food options.
What beauty or wellness services are near Wingstop Houston Wilcrest?
Nearby you can find Pro Nails Salon, Plus barber shop, Lux Hair Box for hair extensions, Kz Luxury Spa, Wink Pop Lash beauty salon, and Barber Shop.
Can I combine a visit to Wingstop with other errands or shopping nearby?
Yes, you can visit Vishala Grocery Wilcrest for groceries, Eve Furniture for furniture shopping, or Sugar Park Plaza, a retail shopping center close by.