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Wingstop

3.4
(419 reviews)

Business Details

19111 Katy Freeway, Houston, TX
77094, United States
(281) 676-8133
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Houston Katy Freeway. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
19111 Katy Freeway, Houston, TX
77094, United States

Hours

Reviews

3.4
419 reviews
5 stars
192
4 stars
49
3 stars
30
2 stars
26
1 star
122

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some praising the wings while others reported issues like undercooked or poorly seasoned items.

Customer Service

Customer service is frequently criticized, with reports of rude staff, long wait times, and unresponsive phone lines.

Cleanliness

Some customers noted cleanliness in the restaurant, while others raised concerns about food handling practices.

Order Accuracy

Numerous complaints about incorrect or incomplete orders, including missing items and wrong flavors.

Staff Performance

Inconsistent staff performance, with some employees receiving praise for their service while others were described as unprofessional or inattentive.
  • KC
    Kyle Cullen
    5 days ago
    1.0
    Should be 1 out of 5 stars. Poor service. Takes 35 minutes for 5 tenders? Lousy. Going to a different Wingstop from now on
  • DD
    Damian Galvan (Dee)
    Feb 19, 2026
    1.0
    Worst customer service. Took care of customers behind me because they had pick up orders (they still have to be charged for) and I wanted to place an order.
  • JJ
    Jiae jeon
    Jan 16, 2026
    2.0
    I ordered the regular wings (4 pieces), but they counted very small pieces—about the size of McDonald’s chicken nuggets—as one wing each. Even though I used a deal, this was disappointing and not what I expected.
  • FF
    Fakhoury
    Jan 13, 2026
    5.0
    This store is one of my favorite Wingstop locations. This is my fourth visit, and Mr. Eduardo is always so helpful. The food is fantastic, with a unique flavor that you won't find anywhere else or at other branches.
  • BH
    Bunny (H.N.S.)
    Jan 8, 2026
    1.0
    If you want flavorless, unseasoned chicken wings, this place is for you. And no, dumping a little bit of lemon pepper on only the visible side of the chicken doesn’t constitute as seasoning them. On the flip side, the fries were TOO seasoned, leading me to believe they used up all the available flavor on them. 0/10.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

Brand Certified Facts from Wingstop

Wingstop partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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