Whataburger

3.8
2445 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
13933 E SAM HOUSTON PKWY N, HOUSTON, TX
77044, United States

Hours

Reviews

3.8
2,429 reviews
5 stars
1,202
4 stars
477
3 stars
201
2 stars
134
1 star
415

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, especially in the drive-thru, with some stating waits of over 40 minutes.

Food Quality

While many customers enjoyed the food, there were complaints about cold meals and incorrect orders, indicating inconsistency in food preparation.

Staff Attitude

Feedback on staff varied, with some praising individual employees for their friendliness and service, while others reported rude behavior and poor customer service.

Cleanliness

Several reviews noted that the location was clean, contributing positively to the overall dining experience.

Management Issues

Multiple customers expressed concerns about poor management and organization, particularly regarding the drive-thru operations.
  • SS
    Sam.
    3 days ago
    1.0
    I came here maybe once and had a good experience. Staff aren’t rude or anything but the wait times are always outrageous. On top of that I came in the second lane and waited nearly 30 minutes. While I was waiting in the second lane, they cleared about 8 cars In the first lane as if the second lane isn’t a priority, as if were not spending the same money or something. I understand everything is cooked to order but waiting time is a constant problem at this location. On top of this my food wasn’t even fresh.
  • TB
    Tiffany Burleson
    Nov 16, 2025
    1.0
    Today I went in to Whataburger the drive-through customer service was very horrible. Don’t know the little girl name, but she needs some customer service skills took my order did not greet me or anything got up to the window. Another Little girl just announced the total and she wanted me to leave a review. She asked me how my service was. I said it was just OK. nothing spectacular so I’m leaving a review horrible Had to wait a bout 10 minute for my food. And also, I work in the health field. Yes, everyone had on gloves, but when I tell you, it was so much cross-contamination going on people had their hands in their pocket with their gloves on people, touching doors and going back making burgers.
  • LU
    Luis Urdaneta
    Nov 15, 2025
    1.0
    I went to the drive-thru and had one of the worst customer service experiences ever. The lady at the window was extremely rude. I asked for cup holders, and instead of answering, she shut the window right in my face. Completely unprofessional. I also asked for extra ketchup, and she didn’t put any at all. The order was wrong, the service was terrible, and the attitude was even worse. Very disappointing experience. I won’t be coming back.
  • KA
    Kia Albrow-Phipps
    Nov 12, 2025
    5.0
    I don’t like going to any other Whataburger! They are sooo AMAZING! Always so friendly, accommodating, and so personable! I am a regular and they know my name, my orders, and are always on time! Thank you for all that you do, and don’t you change a thing! ❤️
  • PW
    Phillip Wolfe
    Nov 12, 2025
    5.0
    My late evening visit here on 11/11/25 was very pleasant (unlike many, many previous visits). The drive through was quick and Aaron was the example of how service ahould be. Friendly and on point! He is a good dude and needs some acknowledgement.

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 13933 E Sam Houston Pkwy N?

Whataburger is open 24 hours, 7 days a week, with potential holiday hour changes.

What services does Whataburger offer for food pickup and delivery?

Whataburger offers in-store pickup, curbside pickup, and delivery services.