Whataburger

4.1
2279 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
12424 TOMBALL PKWY, HOUSTON, TX
77086, United States

Hours

Reviews

4.1
2,254 reviews
5 stars
1,261
4 stars
445
3 stars
225
2 stars
81
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

While many customers enjoyed the food, there were complaints about cold items, incorrect orders, and inconsistent portion sizes.

Staff Attitude

Several reviews highlighted poor customer service, including rude behavior from staff and lack of attentiveness.

Cleanliness Concerns

Some customers noted unsanitary conditions and cleanliness issues within the restaurant.

Positive Experiences

Despite the negatives, there were positive mentions of friendly staff and good food quality on certain visits.
  • TR
    Tifany Reyes
    Nov 16, 2025
    1.0
    Miracle, was very rude and unwelcoming. Please work on your staffs demeanor & customer service If she is upset she should leave that at home.
  • ED
    Eva Duran
    Nov 9, 2025
    5.0
    Went thru the drive thru .was assisted by Randi & oliver at drive thru amazing personality...food was fresh will return
  • PA
    Pedro Aguilar
    Nov 8, 2025
    1.0
    Every time my wife orders thru the drive thru they always get her order wrong, I mean every time! Today we ordered on the mobile app and pick up curbside, and guess what? YUP!!!!! they got are order wrong. They forgot my wife fries and my fries and my Onion rings. So we call the manager out to let them know that are order was missing items that we order, they did come out and give us are missing items on our order. But the worker said to me and my wife RUDELY!! Is that it! and rolled his eyes at us and walk away. So when get got home all of our food was ice cold, Oh and I ordered buffalo boneless wings but with no buffalo sauce, wing were really dry. We paid over $55.00 with tax. That a lot of money for 3 combo don’t you think??? We love whataburger I think it’s one of the best burger joints to eat at but this place need better customer service..
  • AW
    Angela Williamson
    Oct 31, 2025
    5.0
    My visit here was great! Excellent service. Food was nice and hot. It wasn’t crowded and the entire restaurant was very pleasant.
  • JG
    Juan Galvan
    Oct 30, 2025
    3.0
    En un tiempo sus hamburguesas estaban muy ricas y sobre todo calentitas, hoy las preparan y te las dan muy fías y la máquina de las bebidas nunca funciona bien.

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 12424 Tomball Pkwy, Houston?

Whataburger is open 24 hours a day, seven days a week at this location.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger provides both curbside pickup and delivery services for customer convenience.