Whataburger

Reviews

• JH

  Joseph Hill

  5 days ago
  2.0
  Great customer service but unfortunately if you order online you'll be disappointed with the "fast food" portion. Less chit chat in the morning could get the food out a tad bit faster
• TC

  Teneisha Conley

  Feb 26, 2026
  1.0
  On February 25th at approximately 9:06 PM, I visited Whataburger and had an extremely disappointing experience in the drive-thru. After placing my order, I was instructed to move to Lane B, even after explaining that I had previously experienced issues when being moved from my original lane. The employee, who identified herself as Jasmine, stated that I needed to move because others were waiting. I complied. Once in Lane B, I remained stuck while 11 vehicles behind me in Lane A were served before me. The employee taking orders stopped at my car but did not proceed with additional orders. I waited approximately 20 minutes at that point, unable to exit the drive-thru line. In total, I waited nearly an hour — something I have never experienced at any fast-food restaurant. During this time, the staff appeared to move with little urgency. My newborn son woke up very upset while we were trapped in line, and I had no option but to unsecure him from his car seat to comfort him since we could not move forward or exit the lane. While waiting for my order, I observed staff members repeatedly going in and out of the building smiling and laughing, which felt inappropriate given the long delays and visible confusion among the team. The overall environment appeared disorganized and poorly managed. When I confirmed Jasmine’s name with the order runner, she asked whether Jasmine had been rude and requested details. She then turned to her coworker and stated, “See, she is being rude,” which further demonstrated a lack of professionalism. This was the worst service I have ever received. One hour for fast food. I am requesting follow-up regarding this matter and an explanation of how this situation will be addressed. I strongly encourage management to review operations at this location to ensure better organization, urgency, and professionalism moving forward. I would appreciate a response regarding the outcome of this complaint.
• TS

  Tierra Stewart

  Feb 22, 2026
  1.0
  This what a burger is the definition of “fold under pressure “. Business picks up and they’re incapable of keeping up. Waited almost 30 mins for a take out order. I checked in either the cashier and stood in the lobby waiting … until I decided to ask about my food and then the cashier went to pull my order out from the food warmer. It had just been sitting there!! You have workers walking around using profanity while others have no welcoming personality or smile on their face. Do better! There are many other locations. Customers will patronize where they can receive good customer service & fresh food.
• KW

  Kam wight

  Feb 20, 2026
  5.0
  They forgot my ketchup...but other than that, food was good and service was quick and courteous
• AS

  Ashley Sanabria

  Feb 1, 2026
  5.0
  I wanted to leave a review about this location on wallisville they were excellent today I went in to pick up an order and yes they were busy taking orders but as soon as they were done they checked on the order they were working actively very friendly atmosphere. And I've been to a few Whataburger's to pick up orders and they don't compare to this one they did an excellent job. Shout out the Manager Bre and also the cashier Channel and their was another girl but I didn't catch her name . Keep up the great work!

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