Whataburger

3.8
2722 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
13728 EAST FWY, HOUSTON, TX
77015, United States

Hours

Reviews

3.8
2,722 reviews
5 stars
1,384
4 stars
472
3 stars
260
2 stars
125
1 star
481

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong modifications.

Customer Service

While some staff members received praise for their friendliness and helpfulness, others were criticized for rudeness and unprofessional behavior.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but there were also mentions of unsanitary conditions and disorganization.
  • DO
    D Olivarez
    5 days ago
    2.0
    Asked the cashier a question and she said she didn't know. How do you not know and you work there!! No your welcome when we said thank you!! asked the lady in the second window that gave us our order for ketchup and she looked bothered. Again we said thank you she just looks at us and walks away. What's with everybodys freakin attitude?? You dont like your job and obviously ya'll sure as hell aren't people person. So get another job where you dont deal with people at all, and the food wasn't all that today!! I could make a better burger at home. People, dont go to this Whataburger. There use to be nice people working here! I guess they hire who ever needs a job!! Whataburger hiree's need to do better. Hire people that care with good customer service. Thats what brings people back and making good burgers. Truely sad!!!
  • RA
    Ruth Avila
    Jan 4, 2026
    1.0
    Not going back please don't come here we always go to the one on sheldon but this time we went to this one , they always treat us bad and never know what order is for who cause even the manager went to ask us what was the name on the order they look racist plus they gave us our order all mixed up and they took forever never going back why is.this place still open this one is so bad everything wrong bad time Bad service Bad smelly food And omg they took forever so our food should at least be hot but it was so cold They need to see who they be hiring and putting as manager he looked like he could careless they even gave food to 2 cars in back of me this is to the owner do better or close than your place
  • GY
    Gary Y
    Jan 2, 2026
    5.0
    Larrell was notably attentive, very kind and helpful. All the customer service people were very kind and helpful. We normally choose pick up and the orders are always ready to go, hot and fresh. Quick service, good food, always pleased.
  • HC
    Hazel Cornejo
    Dec 28, 2025
    1.0
    They don't care how you want your food even tho you paid for it to be done a special way. Example an simple. No tomatoes. There's just there to serve you an that's it. Food may not be cooked all the way is why you could be getting sick an plus there smoothies they don't blend well half as blend an sent out so you will get sick for they way food isn't properly made or cared for. Locations liwk these need to be shut down an remodel or replaces w better. Its sad you paid for what you'll eat an they don't care. Make food from home if you don't want to get sick from ppl not caring for your food which is there job to. SMH. Oh yeah an if you get a large fries know you will only get half of that. They don't serve you what you order. Got a medium? You'll have a medium w half of filled so you actually got a small. They don't fill nun up. Maybe on a budget but if that's the case then shut down an let someone else take over.
  • LB
    Luis Bernal
    Dec 28, 2025
    1.0
    Please stay away from this place. Yesterday I arrived at 11:00pm at the drive thru and left at 11:40pm. This is not the first time ive had to wait this long at the drive thru. When I finally got to the window to pay, I was told to move up to wait for my food. After about 15 minutes of waiting, 5 different cars before me had left. I was annoyed as i had only order 3 kids grilled cheese meals and a single burger. I got down to ask them about my order and finally it turned up. The atmosphere inside was the same as outside, probably wost as I could here employees in the back arguing pretty loudly. This will be my last time ordering from this location.

Frequently Asked Questions About Whataburger

What are Whataburger's opening hours?

Whataburger in Houston is open 24 hours every day of the week.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.