Whataburger

3.8
2696 reviews
Whataburger Pole Sign
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Business Details

13728 EAST FWY, HOUSTON, TX
77015, United States
(713) 450-2030
http://www.whataburger.com/
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About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
13728 EAST FWY, HOUSTON, TX
77015, United States

Hours

Reviews

3.8
2,696 reviews
5 stars
1,373
4 stars
471
3 stars
258
2 stars
123
1 star
471

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees received praise for being friendly and helpful, while others were reported as rude and unprofessional.

Order Accuracy

Frequent complaints about incorrect orders, with many customers receiving items they did not request or missing items altogether.

Wait Times

Long wait times reported consistently, with customers expressing frustration over delays in receiving their orders.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others reported cold or poorly prepared food.

Management Issues

Concerns about management practices, including poor employee treatment and lack of oversight leading to disorganization.
  • DV
    Diana Villalobos
    Nov 17, 2025
    5.0
    Tiffany was so very awesome 👌 today as a cashier and the food was good as well
  • NT
    Norma Trejo
    Nov 9, 2025
    1.0
    If I could give no stars I would. Food is good but yall should stick to taking orders through the intercom and stop trying to be like chick fi la
  • YM
    Yazmin Martinez
    Nov 5, 2025
    1.0
    Since when do we have to drive around the building twice to keep the line moving when there is Noone behind me and say its a new policy!
  • HH
    Happsy
    Oct 28, 2025
    5.0
    Kuddos to Ms.Sylvia! She gave amazing customer service. From the moment we walked in! She was so kind. Thank you for everything you do.
  • SR
    Sebastian Rayas
    Oct 16, 2025
    5.0
    It was a 10 minute wait for a random Thursday, however I noticed a lady pacing everyone saying “hurry, faster, this and that order.” It wasn’t a manger either, it was someone who had simply wanted to make this chain a better place. Even if it’s just a fast food place, whoever that was, is going to go places with that attitude of being so tired all day, yet getting to an expectation for others.
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Frequently Asked Questions About Whataburger

What are Whataburger's opening hours?

Whataburger in Houston is open 24 hours every day of the week.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.