Whataburger

4.0
2213 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
13270 NORTHWEST FWY, HOUSTON, TX
77040, United States

Hours

Reviews

4.0
2,194 reviews
5 stars
1,195
4 stars
443
3 stars
195
2 stars
92
1 star
269

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with wait times often exceeding 20-30 minutes.

Customer Service

While some employees received praise for their friendliness and professionalism, there were numerous complaints about rude staff and inconsistent service.

Food Quality

The quality of food varied significantly, with reports of cold, undercooked, or incorrect orders, leading to customer dissatisfaction.

Cleanliness

Several reviews highlighted issues with cleanliness in the dining area and kitchen, contributing to a negative dining experience.

Order Accuracy

Many customers experienced problems with order accuracy, including missing items and incorrect modifications.
  • MB
    money baggs
    4 days ago
    3.0
    The services could be better oh well..attitude
  • JJ
    Jordan
    Dec 15, 2025
    1.0
    Do not order curbside from this location they never bring it out.
  • JT
    Jose Trevino
    Dec 14, 2025
    4.0
    I wish they would not charge so much for cheese it's ridiculous
  • RM
    Ricole Mayfield
    Dec 11, 2025
    5.0
    Went through the drive thru and Josiah was sooooo sweet ! The absolute best customer service I have ever experienced. I will definitely be back 🙂
  • VM
    victor mcneal
    Nov 26, 2025
    1.0
    Very slow morning service. Average Wait time is 20 minutes.

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 13270 Northwest Fwy, Houston, TX?

Whataburger is open 24 hours a day, seven days a week, offering service from midnight to 11:59 PM every day.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger provides both curbside pickup and delivery options to conveniently enjoy their meals.