Whataburger

4.0
2894 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
1040 GESSNER RD, HOUSTON, TX
77055, United States

Hours

Reviews

4.0
2,873 reviews
5 stars
1,528
4 stars
592
3 stars
292
2 stars
132
1 star
329

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being friendly and helpful, while others are reported as rude and unprofessional.

Order Accuracy

Frequent complaints about incorrect orders and long wait times, with many customers expressing frustration over receiving the wrong items.

Food Quality

Inconsistent food quality reported, with some customers enjoying fresh and hot meals, while others received cold or poorly prepared food.

Cleanliness

Concerns raised about cleanliness, with some customers noting dirty conditions in the restaurant and issues with food safety.

Management Issues

Reports of poor management and organization, leading to long wait times and customer dissatisfaction.
  • JC
    Jonathan Cara
    Nov 11, 2025
    1.0
    Don’t come here if you want to come in and out. I was the only one in the drive thru at 5am and my food took 17 min. The cashier handed me a hand full of sugar and a hand full of creamer to me without a bag. I would tell her thank you after every time she handed me something including my coffee and food when it finally arrived and was just met with silence and would look at me as if I was inconveniencing her. The staff was cussing in the background. This place needs to be thrown away and start from scratch. SMFH
  • __
    _ci._.
    Nov 10, 2025
    5.0
    Food tasted fresh and tasty 😋😋😋
  • MF
    Mark Fish
    Oct 27, 2025
    5.0
    Sergio was so aweome. I had a problem with my online order. It was an error on my part but he took the extra time to help me put and get it fixed. Sheba was super nice and helpful. She got me pointed to Sergio to sort my mess out. This is how customer service should be. I would recommend this location highly.
  • MG
    Miguel Guzman
    Oct 24, 2025
    1.0
    Horribe customer service! I ordered drive thru arid 11:30 I asked for iced coffee and brownie, they were they had us waiting for 30 mints
  • AB
    Ashley Bradshaw
    Oct 20, 2025
    5.0
    I come to this Whataburger location on my lunch breaks from the hospital, and the last couple of times I’ve been helped by Tiffany in the drive-thru. She always provides excellent, friendly customer service! Tiffany takes my order quickly, repeats it back to make sure it’s correct, and even reminds me to have my app ready. It’s always a pleasant experience when she’s working—she really makes the visit smoother and brighter!

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 1040 Gessner Rd, Houston?

Whataburger at 1040 Gessner Rd, Houston, is open 24 hours every day of the week.

What pickup and delivery options does Whataburger offer?

Whataburger offers in-store pickup, curbside pickup, and delivery services.