Whataburger

4.2
2799 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
12121 KATY FWY, HOUSTON, TX
77079, United States

Hours

Reviews

4.2
2,771 reviews
5 stars
1,657
4 stars
562
3 stars
236
2 stars
106
1 star
210

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food being cold, overcooked, or incorrect orders.

Service Speed

Many reviews highlighted slow service, with long wait times for food and orders being mixed up.

Customer Service

While some staff members received praise for their friendliness and professionalism, others were criticized for rudeness and inattentiveness.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, but there were also complaints about the need for better maintenance.

Order Accuracy

Numerous customers expressed frustration over incorrect orders and missing items, indicating a need for better attention to detail.
  • CB
    christian bonfanti
    Nov 16, 2025
    3.0
    Classic fast food but below average taste for price ( as a non Texan don't take this review too seriously) would i go back? Theres too many "other" options to consider whataburger again.
  • GM
    Gary Montgomery
    Nov 12, 2025
    1.0
    I've tried this WhataBurger twice. I won't do it a third time. The first time, I walked in, waited ten minutes with NO ONE in line and couldn't get service to order food. Today, I made the mistake of going through the drive through and waited for 30 minutes in line 2 while seven or eight other vehicles placed and got their orders in line 1. DON'T GO TO THIS WHATABURGER! All I ordered was a large fry and they couldn't even get that right. You'd get faster and better service diving to the next one and coming back to this location to eat it.
  • CC
    Cam
    Nov 9, 2025
    5.0
    My food didn’t take longer than 5 minutes to come out. I recommend this location. My food was made fresh. The staff was very patient with my order as well. Super nice people.
  • CG
    Cade Gronseth
    Nov 9, 2025
    5.0
    give noel a raise he gave me a good meal my fries were extra crispy just the way i like it and jackson ramey took my order perfectly. dulce got things under control too
  • ER
    Erik Rosas
    Nov 5, 2025
    5.0
    General Consensus Whataburger is often regarded as a superior fast-food option compared to major national chains like McDonald's or Burger King, but generally a step below more premium fast-casual or full-service restaurants . It holds a special, almost iconic place for many in Texas and the Southern US due to its regional identity, customization options, and 24/7 availability. Positive Aspects (Pros) • Customization: Whataburger's greatest strength is its extensive customization, allowing customers to personalize their orders with various toppings (e.g., grilled onions, jalapeños) and different buns (e.g., Texas Toast), often at no extra charge. • Menu Variety: Beyond standard burgers, customers praise specific items like the Patty Melt, the Honey Butter Chicken Biscuit (for breakfast), and the limited-time offers like the Hatch Chile Bacon Burger. • Portion Size/Value: Burgers are often noted as being large for a standard fast-food price. • Service: Many locations are highly praised for having exceptionally friendly, helpful, and attentive staff, which can significantly enhance the overall experience. • Made-to-Order: Food is generally cooked when ordered, leading to a fresher, hotter meal than some competitors, though this can sometimes mean a longer wait. • Unique Condiments: The spicy ketchup and jalapeño ranch are frequently mentioned as delicious and unique. Negative Aspects (Cons) • Inconsistency: A major point of contention is quality control. Reviews indicate significant variation between locations; one restaurant might be excellent, while another might be disappointing with cold food or incorrect orders. • Service Speed: Because food is made to order, wait times can sometimes be long, especially in busy drive-thrus. • Food Quality Issues: Some reviewers report issues such as dry, under-seasoned, or very thin patties; soggy buns; or less-than-fresh vegetables at certain locations. • Fries: While some enjoy the fries, others find them average, sometimes arriving cold or limp. • Price: Some customers feel the price is a bit high for what is ultimately fast food, especially at locations where the quality is lacking. Overall For many, Whataburger is a satisfying, reliable, and customizable fast-food option that surpasses its main rivals. The experience, however, is heavily dependent on the specific location and the quality control of that particular franchise. Loyal fans recommend trying regional favorites and the breakfast menu, which often receive the highest marks.

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 12121 Katy Fwy, Houston?

Whataburger is open 24 hours a day, seven days a week, with possible holiday hour variations.

Does Whataburger offer curbside pickup and delivery services?

Yes, Whataburger offers both curbside pickup and delivery services for customer convenience.