Whataburger

3.9
444 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Whataburger
11020 FM 1960 W., Houston, TX
77065, United States

Hours

Reviews

3.9
444 reviews
5 stars
251
4 stars
66
3 stars
31
2 stars
16
1 star
80

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, often receiving items they did not order.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Customer Service

While some customers praised friendly staff, others experienced rude service and poor management.

Food Quality

Feedback on food quality was mixed, with some enjoying fresh meals while others received cold or stale food.

Cleanliness

The cleanliness of the location received positive remarks, although some customers noted issues with trash and dirty tables.
  • SL
    Skyelar Leigh
    1 day ago
    1.0
    Honestly, if I could give them 0 stars, I would. Every time I go here, my order is messed up in some form or fashion. This one is an absolutely horrible Whataburger! My advice is to go elsewhere.
  • IM
    Isaac Maduro
    2 days ago
    5.0
    This location is kinda new. They made my burger like it was whataburger in 2006 lol!! So good. Had to wait a lil, but thats how you know they cooked it all fresh. Service was nice. I had a nice conversation with the drive thru. Very polite young lady. If your in jersey village try this location!
  • ML
    Mrs. Lopez
    2 days ago
    5.0
    Paris, Paris, Paris — you are exactly the type of individual that any businesswoman or employer would be proud to have on their team. You are doing an amazing job at Whataburger. Today, I watched you clearly communicate with the kitchen about missing items while also guiding your team members working in Lane B. It was obvious that you truly love what you do, and that energy shows in how you lead and serve customers. People like you give us hope that there are still great workers who care, take pride in their job, and go above and beyond. Thank you so much for such a wonderful experience today. I look forward to coming back to Whataburger and enjoying more great food. Have a wonderful day!
  • JA
    Jose Arellano
    3 days ago
    3.0
    Really not a fan of the wait times, that includes most locations I have visited.
  • BS
    Brian Shah
    Dec 11, 2025
    1.0
    Placed an online order for pickup thru the drive thru. Arrived 10 minutes after placing order. Was asked to pull forward and had to wait an extra ten minutes. Ordered a biscuits and gravy, hash browns and a bacon egg and cheese biscuit. Received a medium fried and a patty melt. Obviously someone else’s order. The employees that work this store have risen to the level of incompetence that seems to dominate the fast food industries these days. Luckily I will be able to dispute the transaction with my bank and get my money back. Come on Whataburger. What has happened to yall?

Frequently Asked Questions About Whataburger

What are the operating hours of Whataburger at 11020 FM 1960 W, Houston?

Whataburger is open 24 hours a day, seven days a week at this location.

Does Whataburger serve breakfast, lunch, and dinner?

Yes, Whataburger serves breakfast, lunch, and dinner all day long.