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Whataburger

3.9
(458 reviews)

Business Details

11020 FM 1960 W., Houston, TX
77065, United States
(281) 571-7135
http://www.whataburger.com/

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • TakeoutAvailable
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Whataburger
11020 FM 1960 W., Houston, TX
77065, United States

Hours

Reviews

3.9
458 reviews
5 stars
263
4 stars
66
3 stars
33
2 stars
16
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, while others reported poor service and long wait times.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, leading to frustration among customers.

Food Quality

While some customers enjoyed the fresh and hot food, others complained about cold or stale items.

Cleanliness

The restaurant was noted for its cleanliness and modern design, contributing positively to the dining experience.

Wait Times

Several reviews mentioned excessively long wait times, particularly in the drive-thru, impacting overall satisfaction.
  • TM
    Tracy Manes
    Feb 11, 2026
    5.0
    Much better food than your average Whataburger. The ingredients were very fresh and the meat tasted like it was home cooked. Like Whataburger used to be years ago.
  • TA
    Tay Allen
    Feb 2, 2026
    5.0
    One of the best Whataburgers, line was full but the service was faster than expected we received hot and fresh food
  • JE
    JoAnne vela Engle
    Jan 30, 2026
    3.0
    I get it’s lunch time but no one is answering the phone. I’m trying to update the order or at least see if I could before it is made/delivered. Someone needs to answer the phone, that’s customer service too.
  • MD
    Martin Dillinger
    Jan 28, 2026
    5.0
    I appreciate great customer service.Will continue to visit this specific whataburger.
  • ML
    Mrs. Lopez
    Jan 10, 2026
    5.0
    Paris, Paris, Paris — you are exactly the type of individual that any businesswoman or employer would be proud to have on their team. You are doing an amazing job at Whataburger. Today, I watched you clearly communicate with the kitchen about missing items while also guiding your team members working in Lane B. It was obvious that you truly love what you do, and that energy shows in how you lead and serve customers. People like you give us hope that there are still great workers who care, take pride in their job, and go above and beyond. Thank you so much for such a wonderful experience today. I look forward to coming back to Whataburger and enjoying more great food. Have a wonderful day!

Brand Certified Facts from Whataburger

Whataburger partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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