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Many customers reported receiving cold, incorrect, or poorly prepared food, leading to dissatisfaction.
Customer Service
Numerous reviews highlighted rude and unprofessional staff behavior, with several customers expressing frustration over poor service and long wait times.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and lack of proper food handling practices.
Staff Attitude
Customers noted a mix of friendly and rude staff, with some praising individual employees while others criticized the overall attitude of the team.
TB
Tamika B
1 day ago
1.0
Place getting worst and worst; all these teenagers do is NOTHING NO CLEANING NOTHING AND YOU EXPECT SOMEONE TO EAT HERE?!!! Walk right back out no service
CR
Craig Richardson
3 days ago
4.0
It was pretty good
MC
Marc Chaparro
Nov 12, 2025
1.0
Getting rid of the sweet and sour sauce was ridiculous!!! Goodbye Wendy's
JJ
Jillian
Nov 11, 2025
1.0
Seriously, if you're thinking about grabbing the Wendy's Biggie Bag from this location, just don't. I just paid for this, and it is completely wrong and stone cold. Look at this. I ordered the Bacon and Chicken Biggie Bag. Problem number one: they forgot the bacon entirely on the chicken sandwich. This thing is completely naked! But the biggest issue is the quality control and temperature. These are supposed to be hot fries, but I just got them, and they are ice-cold and rubbery. And to top it off, this order was missing the secondary side I paid for. I've got a partially filled drink and a completely messed-up meal. This is an easy 1 out of 5. Absolutely zero quality control. If this was helpful, please hit the 'Helpful' button on Google Maps to warn others about ordering from here!
SS
Stephanie Swift
Nov 6, 2025
1.0
Food was cold and service was colder! I asked to add a 6 piece nugget at the window and all I heard from the grill area is, “ I told you no add one at the window”! - I mean this lady must’ve have said this at least 5 times. Very unprofessional, they rush you, and had the audacity to serve me cold, bad food after all that ranting, you didn’t even get the planned order right! There on a slow Thursday night, nobody else in line or in the store! The guy at the window was very professional and I could tell that the loud, rude person on the grill was making him uncomfortable enough for him to try to deflect her foolishness. I see why this place is always empty, all these bad reviews, they only serve us that did no any better! Run, far away!
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 22523 Imperial Valley Dr, Houston, TX?
The drive-through at this Wendy's location is open daily from 6:00 AM to 2:00 AM.
Does this Wendy's location in Houston serve breakfast?
Yes, they serve breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order delivery from the 22523 Imperial Valley Dr Wendy's?
Yes, delivery is available. You can check availability and order via the Wendy’s app or at order.wendys.com by entering your address.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy’s at 22523 Imperial Valley Dr for questions or feedback?
You can call (713) 587-6706 or reach the Customer Care team via the Wendy’s Contact page or by calling 888-624-8140.
Where can I find nutrition and allergen information for menu items at this Wendy’s?
Nutrition and allergen info is available on the menu website, the Wendy’s mobile app, and in-restaurant nutrition information posters.
What are some nearby places where I can get fuel close to this Wendy's?
There are several nearby gas stations including Mobil, Exxon, Shell, and Texaco Food Mart, convenient if you want to fuel up before or after your visit.
Are there other food options near this Wendy's at 22523 Imperial Valley Dr?
Yes, nearby you can find other restaurants like Sonic Drive-In, El Mana Taqueria, Los Gemelos Taqueria, and Waffle House for variety in dining options.
Is there a credit union near Wendy’s on Imperial Valley Dr for banking needs?
Smart Financial Credit Union is located nearby, offering convenient banking and financial advising services to customers in the area.
Does this Wendy’s offer dine-in, takeout, and drive-thru services?
Yes, this location offers dine-in, takeout, drive-thru, and delivery services.