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Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, indicating a lack of quality control.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling practices.
Staff Attitude
Customers frequently noted unhelpful and dismissive attitudes from staff, contributing to a negative dining experience.
Inconsistent Experience
While some customers had positive experiences with friendly service and fresh food, these were overshadowed by the majority of negative feedback.
KB
Krissy B
2 days ago
1.0
My food was so cold I will never eat anything else again from here…
SH
Samuel “PachucoSam” Herrera
4 days ago
4.0
It's ok
JG
Jezmin Greene
Jan 27, 2026
1.0
I came here at 1:40am and the order taker said they were closed at the drive thru and for me to come back during normal business hours. According to the website, this location closes at 2am.
VC
Vixen Controls
Jan 14, 2026
1.0
My family and I pulled up to this Wendy’s at 9:05 pm expecting fresh, fast food, and unfortunately, that was not my experience at all. The fries were extremely cold, so cold they were hard and stale. I can tolerate lukewarm fries, but these were completely unacceptable.
On top of that, the manager on duty had a very poor attitude. I tried to speak with her about my order, but she ignored me and showed no interest in addressing the issue before I drove off. To make matters worse, I found hair in my food, which is completely unacceptable from a food service establishment.
All I ordered were three $5 Biggie Bags, and somehow even that wasn’t done right. Fast food is supposed to be quick and fresh. If I wanted cold food and poor service, I could’ve stayed home.
This location seriously needs to work on customer service, food quality, and freshness. Do better.
TB
Tamika B
Jan 12, 2026
1.0
Place getting worst and worst; all these teenagers do is NOTHING NO CLEANING NOTHING AND YOU EXPECT SOMEONE TO EAT HERE?!!! Walk right back out no service
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's located at 22523 Imperial Valley Dr, Houston, TX?
The drive-through at this Wendy's location is open daily from 6:00 AM to 2:00 AM.
Does this Wendy's location in Houston serve breakfast?
Yes, they serve breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
Can I order delivery from the 22523 Imperial Valley Dr Wendy's?
Yes, delivery is available. You can check availability and order via the Wendy’s app or at order.wendys.com by entering your address.
What payment options are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
How can I contact Wendy’s at 22523 Imperial Valley Dr for questions or feedback?
You can call (713) 587-6706 or reach the Customer Care team via the Wendy’s Contact page or by calling 888-624-8140.
Where can I find nutrition and allergen information for menu items at this Wendy’s?
Nutrition and allergen info is available on the menu website, the Wendy’s mobile app, and in-restaurant nutrition information posters.
What are some nearby places where I can get fuel close to this Wendy's?
There are several nearby gas stations including Mobil, Exxon, Shell, and Texaco Food Mart, convenient if you want to fuel up before or after your visit.
Are there other food options near this Wendy's at 22523 Imperial Valley Dr?
Yes, nearby you can find other restaurants like Sonic Drive-In, El Mana Taqueria, Los Gemelos Taqueria, and Waffle House for variety in dining options.
Is there a credit union near Wendy’s on Imperial Valley Dr for banking needs?
Smart Financial Credit Union is located nearby, offering convenient banking and financial advising services to customers in the area.
Does this Wendy’s offer dine-in, takeout, and drive-thru services?
Yes, this location offers dine-in, takeout, drive-thru, and delivery services.
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