Wendy's

3.3
536 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
22523 Imperial Valley Dr, Houston, TX
77073, United States

Hours

Reviews

3.3
536 reviews
5 stars
211
4 stars
76
3 stars
62
2 stars
34
1 star
153

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty bathrooms and sticky surfaces.

Food Quality

Many reviews mentioned cold, stale, or improperly prepared food, with some customers experiencing food poisoning.

Customer Service

Numerous complaints about rude or unhelpful staff, with reports of poor communication and long wait times.

Order Accuracy

Frequent issues with incorrect orders, missing items, and confusion during the ordering process.

Staff Attitude

Several customers noted a lack of professionalism and friendliness among staff, with some describing employees as lazy or disrespectful.
  • MC
    Marc Chaparro
    Nov 12, 2025
    1.0
    Getting rid of the sweet and sour sauce was ridiculous!!! Goodbye Wendy's
  • JJ
    Jillian
    Nov 11, 2025
    1.0
    Seriously, if you're thinking about grabbing the Wendy's Biggie Bag from this location, just don't. I just paid for this, and it is completely wrong and stone cold. Look at this. I ordered the Bacon and Chicken Biggie Bag. Problem number one: they forgot the bacon entirely on the chicken sandwich. This thing is completely naked! But the biggest issue is the quality control and temperature. These are supposed to be hot fries, but I just got them, and they are ice-cold and rubbery. And to top it off, this order was missing the secondary side I paid for. I've got a partially filled drink and a completely messed-up meal. This is an easy 1 out of 5. Absolutely zero quality control. If this was helpful, please hit the 'Helpful' button on Google Maps to warn others about ordering from here!
  • SS
    Stephanie Swift
    Nov 6, 2025
    1.0
    Food was cold and service was colder! I asked to add a 6 piece nugget at the window and all I heard from the grill area is, “ I told you no add one at the window”! - I mean this lady must’ve have said this at least 5 times. Very unprofessional, they rush you, and had the audacity to serve me cold, bad food after all that ranting, you didn’t even get the planned order right! There on a slow Thursday night, nobody else in line or in the store! The guy at the window was very professional and I could tell that the loud, rude person on the grill was making him uncomfortable enough for him to try to deflect her foolishness. I see why this place is always empty, all these bad reviews, they only serve us that did no any better! Run, far away!
  • MR
    michelle richardson
    Oct 27, 2025
    5.0
    Nice and clean.Food was good and hot.The staff was prompt and helpful.
  • CR
    Celine Rivera
    Oct 16, 2025
    1.0
    Don't go here unless you're desperate. I went around midnight, they forgot my drink, took forever to come back to the window after I honked multiple times to remind them about my drink, didn't even apologize for forgetting or the wait or anything, then I properly look at the food at the bottom of the bag and it's not even hot... The cheese didn't even melt.. so yeah, only go if you're desperate or wanna take the gamble cause they do have their moments of 5 star rating worthy service

Frequently Asked Questions About Wendy's

Is 079 Imperial Valley Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.