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Numerous customers reported that the food was often cold, overcooked, or not fresh, with some even receiving raw items.
Service Issues
Many reviews highlighted poor customer service, including long wait times, incorrect orders, and rude staff behavior.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors, and concerns about food handling.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer frustration.
ES
ELGORDO SERVIN
Jan 21, 2026
1.0
we order a combo with chicken sandwich and it was over cooked in black grease it tasted horrible. I opened looked at the chicken pattie and it was almost black. These people are a disgrace to the fast food industry. The owner should fire the whole crew working on this day 1/21/26 6:45 pm. The frys were also old and the nuggets smelled horrible because they were cooked in old oil. I will call the city of houston on this establishments for them to get inspected. I know the big head honcho that inspects these fast food restaurants in the south east area. People do not go spend your money here because they are clearly killing people with their nasty food.
HO
Haley Orellana
Dec 19, 2025
1.0
This location is very slow with orders. Even when ordering ahead you’ll be waiting 30+ minutes. Even with waiting the food comes out cold. The employees are also not very organized. I will not be coming back to this location. Very bad service.
S1
Smart 1
Dec 12, 2025
1.0
I ordered chicken strips and specifically asked for them to be cooked fresh. Instead, they just dropped them back in the grease twice and tried to pass them off as fresh. I can tell the difference between food that’s truly fresh and food that’s reheated. Won’t be coming back.
YR
Yiraliz R
Nov 26, 2025
1.0
If you order for uber is because you don’t have enough time to go to the restaurant I order a burguer chilli and some nuggets with fries they only send me one item this is so wrong, 😑
YL
yohessi lozano
Nov 25, 2025
1.0
Terrible experience. The fries were cold, hard, and tasted like old oil. I asked for extra mayo on my burger and they didn’t add any. I also ordered a Coke Zero and they gave me regular Coke.
The customer service was awful — the person at the counter had such a bad attitude that I didn’t even want to ask for a replacement because I was honestly afraid they might mess with my food.
I will never order from this location again. I expect at least fresh food and basic respect, but they completely failed in every way. Very disappointed.