At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with reports of rude staff and unprofessional behavior.
Food Quality
Many customers complained about cold or improperly prepared food, with some noting that items were missing or incorrect.
Speed of Service
Several reviews mentioned long wait times for food, both in the drive-thru and inside the restaurant.
Cleanliness
Some customers reported unsanitary conditions, including flies and unkempt staff, which negatively impacted their dining experience.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good food at certain times.
CC
Chadsity Cobbins
Feb 7, 2026
1.0
I ordered through the mobile app. I was told by the a Wendy’s employee who worked at the window to pull over and they will bring it out. I have sat here for 30 minutes and nobody came to give me my food. I went inside and they stated they were looking for me and threw it away. I have been sitting in the mobile order parking spot the entire time and no one ever came out. I asked for a refund and was told I could not get one because it would make it seem like their system was short. So now I am without food and my money. This is ridiculous and unprofessional.
JJ
Jade Junique
Nov 17, 2025
1.0
Nasty cold food with nasty attitudes.
RB
Rod Ball
Nov 13, 2025
5.0
Had to sponsor Wendy's since they were closing a lot of Wendy's this location is very great food was hot and fresh 🗽
KD
Kam Dot
Nov 12, 2025
2.0
Went through the drive thru for my fries to be cold immediately. And it just seems as if the jr. burgers continue to get smaller and smaller over the years. Also ordered nuggets and received the wrong sauce. I would have understood if they were out of the one I wanted, but I wasnt even notified or asked if I wanted a different one.
JR
Joe Reynaga
Nov 11, 2025
3.0
Wendy's has always had good food. Their customer service though has gone down.