At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported issues with cold or improperly prepared food, including cold fries and incorrect orders.
Customer Service
There were numerous complaints about rude or unprofessional staff, with some customers experiencing long wait times and poor service.
Cleanliness
Several reviews mentioned unsanitary conditions, including flies and unkempt staff, contributing to a negative dining experience.
Order Accuracy
Many customers noted that their orders were incorrect or incomplete, leading to frustration and dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendly service and highlighted enjoyable food experiences.
JJ
Jade Junique
Nov 17, 2025
1.0
Nasty cold food with nasty attitudes.
RB
Rod Ball
Nov 13, 2025
5.0
Had to sponsor Wendy's since they were closing a lot of Wendy's this location is very great food was hot and fresh 🗽
KD
Kam Dot
Nov 12, 2025
2.0
Went through the drive thru for my fries to be cold immediately. And it just seems as if the jr. burgers continue to get smaller and smaller over the years. Also ordered nuggets and received the wrong sauce. I would have understood if they were out of the one I wanted, but I wasnt even notified or asked if I wanted a different one.
JR
Joe Reynaga
Nov 11, 2025
3.0
Wendy's has always had good food. Their customer service though has gone down.
DT
David Trevas
Nov 5, 2025
5.0
I really enjoyed my visit to this Wendy's today. The fries were especially hot and crispy. I usually go to the Wendy's on Kirby or Bissonnet and both seem like a business that's about to fold. The S. Main location was clean and pleasant. My new favorite Wendy's!