At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted poor customer service, with staff often being rude or dismissive.
Food Quality
Many customers reported receiving cold, old, or improperly cooked food, leading to dissatisfaction.
Order Accuracy
A significant number of reviews mentioned incorrect orders being given, contributing to frustration among customers.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant and bathrooms, affecting the overall dining experience.
Speed of Service
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant.
CM
Ciara Matthews
Feb 16, 2026
1.0
Horrible customer service. Workers had an attitude. And wouldn't give me a refund.
FV
fernanda velasqquez
Feb 11, 2026
5.0
Good staff ,roshun was so sweet and gerson was respectful as well .
CT
Candace Taulbee
Feb 10, 2026
3.0
I have a hard time eating fast food & when I went here once again I was looked at but the staff was more worried about doing their side work & cleaning so I guess they did not care what I had to do. Even though they were cleaning the restaurant still seemed super dirty & since the staff was not interested in helping me I just turned around & left. I won’t go back there the atmosphere was filthy & rude.
JG
Javier GONZALEZ
Jan 23, 2026
4.0
Really i couldnt enter at that time so i just asked my order by drive thru
EP
Erick Daniel Rivera Portales
Jan 3, 2026
5.0
I went to this place like 2 days agos and I like how fast they took my order and I like how the baconator taste and I like there Oroe brownie frosty I would definitely come back for more