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Mixed reviews on customer service; some staff are friendly while others are reported as rude and unprofessional.
Food Quality
Food quality is inconsistent; some customers enjoyed their meals while others received cold or poorly prepared food.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Cleanliness
Reports of dirty tables and unsanitary conditions in the dining area, affecting the overall dining experience.
Management Issues
Negative feedback regarding management's attitude and handling of customer complaints, indicating a need for better training.
AL
Alexandra Lopez
Nov 16, 2025
1.0
They got my order wrong and when I asked for the right one they got all mad and still gave me the wrong order the people working there are awful if I could give it zero stars I would.
LD
Luna D
Oct 29, 2025
1.0
Drive thru was horrible
T2
The Spot 2
Oct 23, 2025
1.0
10/23/2025, approximately 9:25 PM
I arrived at this Wendy’s around 9:25 PM. The lobby was closed, so I proceeded to the drive-thru window to place an order. I was in my Metro Transit uniform, which clearly indicates that I’m a bus operator.
The first young lady at the window was polite but had difficulty understanding me, so she called for the manager. When the manager came, she asked the employee if the store was closed. The employee responded that the lobby was closed but the drive-thru was still open.
I asked if I could place an order, and the manager looked me up and down before saying, “We can’t take orders like that.” I asked what she meant, and she explained that they don’t serve people who walk up to the window. I informed her that I drive buses and cannot bring a 40-foot bus through the drive-thru lane. She repeated that she couldn’t take my order.
The lack of professionalism and customer service was disappointing. Rather than trying to offer a reasonable solution, I was dismissed without consideration. I ended up going next door to Jack in the Box, where the manager was courteous and happy to take my order without issue.
This experience left a poor impression of Wendy’s management and highlights a need for better customer service training and understanding of unique situations like this one.
OF
Omar Ali Flores
Oct 14, 2025
5.0
Muy buena experiencia y muy Rica la comida
TX
Trouble Man xxx
Sep 9, 2025
2.0
This Dave' s single cheeseburger is good, but it's not worth almost seven dollars. It took fourteen minutes before my food was ready. It was good, but not worth almost twenty dollars.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Houston, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Houston, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (832) 509-1445.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
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Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 025 Greens Wendy’s serve breakfast?
Yes, this Wendy’s location in Houston, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's located at 243 Greens Road, Houston?
The drive-thru at this Wendy's is open from 6:00 AM to 1:00 AM Monday through Friday and Sunday, and from 10:00 AM to 1:00 AM on Saturdays.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Houston, TX serves breakfast, including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at Wendy's 243 Greens Road?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does Wendy's at 243 Greens Road offer delivery and takeout?
Yes, this location offers both delivery and takeout services along with dine-in and drive-thru options.
What are the main meals served at Wendy's on Greens Road?
This Wendy's serves breakfast, lunch, and dinner meals.
How can I contact Wendy's at 243 Greens Road for feedback or questions?
You can call Wendy's directly at (832) 509-1445 or reach the Customer Care team via their Contact page or by phone at 888-624-8140. You may also complete a customer satisfaction survey online.
Are there any educational institutions near Wendy's at 243 Greens Road?
Yes, the Tulsa Welding School & Technology Center and Tulsa Welding School/Houston Campus are nearby and could be convenient spots if you're visiting the area.
What shopping options are available near Wendy's 243 Greens Road?
Nearby shopping locations include Greenspoint Mall, King Billiards, various jewelry stores like Mama's Jewelry and Payless Jewelers, and boutiques such as Turquesa Boutique and Cassie's Desirable Temptations.
Are there other fast food restaurants near Wendy's at 243 Greens Road?
Yes, Jack in the Box is located nearby, offering additional quick meal options in the vicinity.
What are some entertainment or specialty stores near Wendy's on Greens Road?
Nearby entertainment and specialty spots include Retro Mania Video Games, a video game and hobby shop, and beauty salons like African hair braiding and The Oliver barber shop.