Wendy's

3.7
1317 reviews

About

Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
243 Greens Road, Houston, TX
77060, United States

Hours

Reviews

3.7
1,317 reviews
5 stars
560
4 stars
275
3 stars
219
2 stars
78
1 star
185

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly while others are reported as rude and unprofessional.

Food Quality

Food quality is inconsistent; some customers enjoyed their meals while others received cold or poorly prepared food.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Cleanliness

Reports of dirty tables and unsanitary conditions in the dining area, affecting the overall dining experience.

Management Issues

Negative feedback regarding management's attitude and handling of customer complaints, indicating a need for better training.
  • AL
    Alexandra Lopez
    Nov 16, 2025
    1.0
    They got my order wrong and when I asked for the right one they got all mad and still gave me the wrong order the people working there are awful if I could give it zero stars I would.
  • LD
    Luna D
    Oct 29, 2025
    1.0
    Drive thru was horrible
  • T2
    The Spot 2
    Oct 23, 2025
    1.0
    10/23/2025, approximately 9:25 PM I arrived at this Wendy’s around 9:25 PM. The lobby was closed, so I proceeded to the drive-thru window to place an order. I was in my Metro Transit uniform, which clearly indicates that I’m a bus operator. The first young lady at the window was polite but had difficulty understanding me, so she called for the manager. When the manager came, she asked the employee if the store was closed. The employee responded that the lobby was closed but the drive-thru was still open. I asked if I could place an order, and the manager looked me up and down before saying, “We can’t take orders like that.” I asked what she meant, and she explained that they don’t serve people who walk up to the window. I informed her that I drive buses and cannot bring a 40-foot bus through the drive-thru lane. She repeated that she couldn’t take my order. The lack of professionalism and customer service was disappointing. Rather than trying to offer a reasonable solution, I was dismissed without consideration. I ended up going next door to Jack in the Box, where the manager was courteous and happy to take my order without issue. This experience left a poor impression of Wendy’s management and highlights a need for better customer service training and understanding of unique situations like this one.
  • OF
    Omar Ali Flores
    Oct 14, 2025
    5.0
    Muy buena experiencia y muy Rica la comida
  • TX
    Trouble Man xxx
    Sep 9, 2025
    2.0
    This Dave' s single cheeseburger is good, but it's not worth almost seven dollars. It took fourteen minutes before my food was ready. It was good, but not worth almost twenty dollars.

Frequently Asked Questions About Wendy's

Is 025 Greens Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.