At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Mixed reviews on service quality, with some praising friendly staff while others reported rude management and unprofessional behavior.
Food Freshness
Numerous complaints about food being served cold or not fresh, with some customers expressing disappointment over incorrect orders.
Management Issues
Several reviews highlighted poor management practices, including rude behavior from managers and lack of effective communication.
Positive Experiences
Some customers had positive experiences with specific staff members who provided excellent service and made their visits enjoyable.
GG
George Gonzales
1 day ago
5.0
Diamond did a very outstanding job and was kind 👍
HM
Hally Martin
3 days ago
5.0
10/10 recommend
HM
Hally Martin
3 days ago
5.0
10/10 recommend service was fast customers were delt with fast service and smooth service
LG
Lucia Gonzales
Jan 23, 2026
3.0
Luis the manager there is very rude and speaks to his staff very disrespectfully. He needs to be removed. Not a very good look for the franchise. There is another female manager believe hername is Rosie she is a sweetheart. She took my order and was very friendly.
LC
Latoya Cornelious
Jan 20, 2026
1.0
I ordered a biggie bag meal. My fries & nuggets were cold. I asked for fresh food and was given old fries. I went inside to have my order fixed and was told that everything was fresh. I continued to ask for my order to be remade and still received food that was not fresh. They pre-cooked everything and it was not hot due to them rushing. I was very disappointed. Will not be returning.