Business Details
About
Fast Food RestaurantBreakfast Restaurant
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
1,439 reviews
5 stars
594
4 stars
328
3 stars
189
2 stars
101
1 star
227
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including wrong orders, rude staff, and long wait times.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or improperly prepared items.
Staff Attitude
Several customers noted unprofessional behavior and negative attitudes from staff, particularly during late shifts.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with some customers suggesting to double-check orders before leaving.
Cleanliness
Reports of unsanitary conditions, including dirty dining areas and concerns about food hygiene.
- HCHipolito CastilloNov 14, 20255.0Exelente atención el joven que nos atendió muy pero muy amable probamos los nuevos chicken tenders y estaban deliciosos
- JPJacqueline PenaNov 9, 20252.0This is by far the worst location I’ve been to. I went through the drive through. Tried to order and the woman was rushing through the order. At one point I apologized and ask if she could repeat herself because she asked for a drink size.. and the biggie bag comes with a small, so I was confused why she was asking. When I asked her to review my order, she couldn’t hear me, so I drove up. There was a different person at the window so I ask the young man to please review my order. He then takes my card, asks me to go park -which was fine, but he had my card. When he tries to give me my card, he drops it. Doesn’t even apologize or say anything, just.. oh. It fell. So I have to squeeze out of my car to get it. Cannot provide a receipt. Printer doesn’t work. I finally get my food. There was like 10 fries in the small fry tray. And cold. No napkins. No ketchup.
- SCStopWytOnWyt CrimeNov 7, 20251.0Friday, 11/7/2025 7:33pm every single hispanic person here did not speak english, and all of them were extremely rude, except for one young man that was very professional an working his butt off.They were screaming and yelling at him.When he was trying to service me will definitely never come back
- DFDirty FoxOct 30, 20255.0Been stopping here for years when I pass by. My order has been correct, customer service is good and the in app promotions keep me coming back! Props on having the fancy cola machines that lets you customize your soda.
- CJCindy JohnsonOct 27, 20251.0Service was absolutely HORRIBLE. I came in and there was no one in front. Waited for someone to acknowledge i was there. It never came. I heard talking but no one was visible.
Frequently Asked Questions About Wendy's
Is 012 Shepherd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Houston, TX?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Houston, TX into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (832) 509-2884.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 012 Shepherd Wendy’s serve breakfast?
Yes, this Wendy’s location in Houston, TX serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of the drive-thru at Wendy's on 715 W 28th St, Houston, TX?
The drive-thru is open daily from 6:00 AM to 2:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Houston, TX serves breakfast including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Is Wendy's delivery available at this location?
You can check if delivery is available near you by using the Wendy's app or visiting order.wendys.com and entering your delivery address.
What payment options are accepted at Wendy's on 715 W 28th St?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment methods.
How can I contact Wendy's at 715 W 28th St for questions or feedback?
You can call (832) 509-2884 directly, visit the Wendy's Contact page online, use Live Chat, call 888-624-8140, or complete the Wendy's Customer Satisfaction Survey online.
Where can I find Wendy's menu and pricing information for this location?
Menu prices and details can be found at https://order.wendys.com by selecting this location or through the Wendy's mobile app.
What nearby restaurants can I visit around Wendy's on 715 W 28th St?
Nearby dining options include Taqueria Durango, Micheladas El Güero food trucks, Wingstop chicken restaurant, Taco Cabana, and Soul Taco food truck.
Are there nearby gas stations or automotive services near Wendy's?
Yes, Chevron Station Houston, Chevron, Shell gas stations, Shannonautocleaning car wash, Prime Wheels & Suspension, Good-Year Motors car dealer, and Car Snappy automotive repair are nearby.
What nearby amenities can customers use when visiting Wendy's?
Customers can visit nearby places such as Holiday Flowers and Gifts shop, Fiesta Beverage Mart grocery store, AT&T Store, Mattress Firm retail, and Sunrise Dental Center.
Does Wendy's on 715 W 28th St have any social media presence for updates and promotions?
Yes, Wendy's has social media accounts including TikTok (@wendys), Facebook, Instagram (@wendys), and Twitter (@wendys) that share updates and specials.