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Wendy's

3.7
(1455 reviews)

Business Details

715 W 28th St, Houston, TX
77008, United States
(832) 509-2884

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
715 W 28th St, Houston, TX
77008, United States

Hours

Reviews

3.7
1,455 reviews
5 stars
602
4 stars
331
3 stars
188
2 stars
101
1 star
233

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unprofessional.

Food Quality

Many customers reported issues with food quality, including cold, stale, and improperly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and concerns about food safety.

Order Accuracy

A significant number of customers experienced problems with incorrect orders and lack of attention to detail.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and good service.
  • FL
    Fernanda Lopez
    Feb 14, 2026
    1.0
    Very rude lady working drive thru they don't care about attention to detail at all and it shows very bad customer service this is at like 12 am
  • JR
    Jay Rome
    Feb 3, 2026
    1.0
    Don't come here. They have rats on the fryers.
  • CS
    C S
    Feb 2, 2026
    1.0
    This location make wendys looks bad. Fry was dry and old with a funny taste that i cannot explain, burger was very salty, .... just not Wendy's standard
  • CP
    cristian perez
    Jan 26, 2026
    5.0
    El mejor wendy’s que he visitado.
  • SG
    Simon Goldstein
    Jan 22, 2026
    1.0
    Terrible customer service the ladies working night had me sitting for 15 minutes I go back to window and ask how much longer and they are standing in the front on their cellphones and screaming at me.

Frequently Asked Questions About Wendy's

Is 012 Shepherd Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of the drive-thru at Wendy's on 715 W 28th St, Houston, TX?

The drive-thru is open daily from 6:00 AM to 2:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
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