Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported issues with food quality, including cold items, incorrect orders, and unsanitary conditions.
Service Issues
Many reviews highlighted poor customer service, including rude staff, unorganized service, and long wait times.
Cleanliness
Multiple customers noted that the restaurant was dirty, with sticky floors and tables, and unpleasant odors.
Positive Experiences
Some customers praised specific staff members for their friendly service and mentioned good experiences with food quality at certain times.
HE
Haley Easy
Dec 20, 2025
3.0
I know what not to get Wendy’s chicken strips looking like some micro baby chicken strips. No thank you… 🙂↔️ I spent $10 for this…that’s wild never again.
KF
Kristina Ford
Nov 18, 2025
1.0
My husband and I order 2 Dave's Doubles and a Large fry and the order came to $18 and change. Upon arriving at home we realized that neither sandwich was correct. One was a bacon Jr cheeseburger and the other was a Dave's single. We went back to the restaurant and was given the correct order but only after the manager had to tell the woman making the sandwiches, TWICE, no tomatoes on one and that they were doubles, not singles. The floor was sticky and the place was dirty.
VN
Veronica Cortez Nunez
Oct 23, 2025
5.0
Love this particular location always great food and service 😊
FF
Farhan
Sep 14, 2025
1.0
The restaurant was not clean, the tables were sticky, and no one seemed to be paying attention to the dining area. The staff looked unorganized and not very friendly. Food took way too long to come out, and when it did, it wasn’t hot or fresh. Honestly expected better from Wendy’s—definitely not worth the visit.
GS
Greg Simmons
Aug 30, 2025
3.0
Waited 20 minutes for my food while watching others walk out with their food
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:00 AM to 2:00 AM.
Is this Wendy's location currently open for business?
Yes, this Wendy's location at 5000 Fm 1960 W, Houston, TX, is currently open and serving customers.
Does Wendy's at 5000 Fm 1960 W offer breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or at order.wendys.com for quick and easy online ordering.
How can I contact this Wendy's for questions or feedback?
You can call (832) 284-7283, use the Wendy's Contact page live chat, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
What nearby food options are there around Wendy's at 5000 Fm 1960 W?
Nearby you can find other fast food options such as McDonald’s, Papa John’s Pizza, Arby’s, Matsu Japanese Restaurant, and Ramadan Halal Meat Market.
Are there any nearby automotive or repair services close to Wendy’s?
Yes, A Plus Transmission Specialists and TitleMax Title Loans are nearby for automotive repair and loan services.
What other amenities and services are close to this Wendy's location?
Nearby amenities include Champions Urgent Care for medical needs, DSW Designer Shoe Warehouse, 99 Cents Only Stores, and Ollie’s Bargain Outlet for shopping.
Does this Wendy’s location have dine-in and delivery options?
Yes, this Wendy’s offers dine-in, drive-thru, and delivery where available. You can check delivery availability on the Wendy’s app or website.