Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customer experiences with service varied widely, with some praising fast and friendly service while others reported rude staff and incorrect orders.
Food Quality
Food quality was inconsistent, with reports of cold, stale, or improperly prepared items, alongside some positive mentions of fresh and hot meals.
Cleanliness
Multiple reviews highlighted cleanliness issues, including sticky floors and dirty tables, contributing to a negative dining experience.
Management Issues
Several customers expressed dissatisfaction with management, citing poor customer service and unprofessional behavior from staff.
Value for Money
Customers frequently mentioned high prices relative to the quality of food, leading to disappointment and a perception of poor value.
LM
Leonard Moore
1 day ago
1.0
Those that order “in-app” or use drive thru would never notice and counter customers usually don’t recognize. The posted prices on the board are not as charged in point of sale system. Usually 10¢ or so…. Just enough to stay “under” the radar. Then, the meal… fries were “Luke” warm at best. Sandwich ($8.00… one of the most expensive sandwich only fast food options) contained the expected meat and bun but little else. Certainly not as advertised, everywhere. Passed up two other fast food chains and one restaurant for a good old fashioned Wendy’s burger and could have not been more disappointed.
RF
ryan flippin
Feb 20, 2026
4.0
Quick service, and hot food. The neighborhood where this Wendys is sorta sketchy. Keep your doors locked.
DW
Danielle Walton
Jan 26, 2026
5.0
Everything was delicious and fresh.Nice and hot. Service was great and fast.Great job team.Keep up the good work.
TB
Triton Travolta Barberra
Jan 21, 2026
5.0
So many things on the menu nowadays that you can get all picky-choosey about what to order. I got the new brownie batter chocolate frosty swirl! Come check this place out, I bet you won't forget it!!!!
HE
Haley Easy
Dec 20, 2025
3.0
I know what not to get Wendy’s chicken strips looking like some micro baby chicken strips. No thank you… 🙂↔️ I spent $10 for this…that’s wild never again.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-thru at this Wendy's location?
The drive-thru is open daily from 6:00 AM to 2:00 AM.
Is this Wendy's location currently open for business?
Yes, this Wendy's location at 5000 Fm 1960 W, Houston, TX, is currently open and serving customers.
Does Wendy's at 5000 Fm 1960 W offer breakfast?
Yes, this Wendy's location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I order Wendy's food online or via an app?
Yes, you can order through the Wendy's app or at order.wendys.com for quick and easy online ordering.
How can I contact this Wendy's for questions or feedback?
You can call (832) 284-7283, use the Wendy's Contact page live chat, call 888-624-8140, or complete the Wendy’s Customer Satisfaction Survey online.
What nearby food options are there around Wendy's at 5000 Fm 1960 W?
Nearby you can find other fast food options such as McDonald’s, Papa John’s Pizza, Arby’s, Matsu Japanese Restaurant, and Ramadan Halal Meat Market.
Are there any nearby automotive or repair services close to Wendy’s?
Yes, A Plus Transmission Specialists and TitleMax Title Loans are nearby for automotive repair and loan services.
What other amenities and services are close to this Wendy's location?
Nearby amenities include Champions Urgent Care for medical needs, DSW Designer Shoe Warehouse, 99 Cents Only Stores, and Ollie’s Bargain Outlet for shopping.
Does this Wendy’s location have dine-in and delivery options?
Yes, this Wendy’s offers dine-in, drive-thru, and delivery where available. You can check delivery availability on the Wendy’s app or website.
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