Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
1,095 reviews
5 stars
459
4 stars
202
3 stars
171
2 stars
72
1 star
191
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting rude and dismissive behavior from staff, particularly at the drive-thru.
Food Quality
A significant number of customers complained about the food being cold, old, or not fresh, with specific mentions of dry burgers and cold fries.
Order Accuracy
Several customers experienced issues with incorrect orders, including missing items and wrong food being served.
Wait Times
Many reviews noted long wait times both in the drive-thru and for mobile orders, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the food when it was fresh.
- BBBriana BDec 30, 20255.0Great experience, quick service and friendly staff. Thank you for making our day a bit easier with friendly service and fresh food. 😊
- ALAlex LemelleDec 27, 20255.0Only negative if I had to say something would be that lady is loud over that intercom
- NWNeacha Tashay WilliamsDec 23, 20255.0Nery was so pleasant. Getting fast food today can be such a negative experience sometimes. His customer service is essential and why I will choose this location.
- TSTianna ShepherdDec 18, 20251.0The food here is old, don't bother - no one is expecting gourmet from Wendy's but come on, my nuggets were like chewing through a boot. If you dont want to work just say that and clear the way for people who do. Eeeuuyuckkk!
- JGJoshua GrahamDec 7, 20251.0The lady at the drive through didn’t speak English and was incredibly rude, she was yelling through the loudspeaker and we had to repeat ourselves at the window multiple times and even then she still got the order wrong, didn’t even offer to give a receipt and the food came slow.
Frequently Asked Questions About Wendy's
Is 020 Kirby Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours of this Wendy's location?
This Wendy's at 5003 Kirby, Houston, TX is open daily from 6:00 AM to 12:00 AM.
Does this Wendy's offer drive-through service?
Yes, the drive-through is open every day from 6:00 AM to midnight.
Can I order Wendy's food online or via an app?
You can order online at order.wendys.com or through the Wendy's mobile app available at https://apps.apple.com/us/app/wendys/id540518599.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this location serve breakfast, lunch, and dinner?
Yes, breakfast, lunch, and dinner are served at this Wendy's location in Houston, TX.
How can I contact this Wendy's for questions or feedback?
You can call (832) 509-1793 or reach out to Wendy's Customer Care via their Contact page or Customer Satisfaction Survey online.
Is delivery available for this Wendy's location?
Delivery availability can be checked on the Wendy's app or at order.wendys.com by entering your delivery address.
Are there any fast food competitors near this Wendy's?
Yes, nearby fast food competitors include McDonald's and Burger King, both offering similar quick-service dining options.
What other dining options are available close to this Wendy's?
Nearby restaurants include Goode Company Armadillo Palace, a barbecue and American restaurant; Crimson Lounge, a bar and lounge; and On The Kirb, an American restaurant and bar, offering variety for before or after your Wendy's visit.
Are there any nearby services or places of interest customers might visit around this Wendy's?
Customers can also visit nearby beauty salons like Upper Kirby Nail Salon and spas such as Eminence Organic Nails and Spa or Celine Organic Nails & Spa along with entertainment venues and auto services close by.