Wendy's

3.6
1095 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
5003 Kirby, Houston, TX
77098, United States

Hours

Reviews

3.6
1,095 reviews
5 stars
459
4 stars
202
3 stars
171
2 stars
72
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with many customers reporting rude and dismissive behavior from staff, particularly at the drive-thru.

Food Quality

A significant number of customers complained about the food being cold, old, or not fresh, with specific mentions of dry burgers and cold fries.

Order Accuracy

Several customers experienced issues with incorrect orders, including missing items and wrong food being served.

Wait Times

Many reviews noted long wait times both in the drive-thru and for mobile orders, leading to frustration among customers.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the food when it was fresh.
  • BB
    Briana B
    Dec 30, 2025
    5.0
    Great experience, quick service and friendly staff. Thank you for making our day a bit easier with friendly service and fresh food. 😊
  • AL
    Alex Lemelle
    Dec 27, 2025
    5.0
    Only negative if I had to say something would be that lady is loud over that intercom
  • NW
    Neacha Tashay Williams
    Dec 23, 2025
    5.0
    Nery was so pleasant. Getting fast food today can be such a negative experience sometimes. His customer service is essential and why I will choose this location.
  • TS
    Tianna Shepherd
    Dec 18, 2025
    1.0
    The food here is old, don't bother - no one is expecting gourmet from Wendy's but come on, my nuggets were like chewing through a boot. If you dont want to work just say that and clear the way for people who do. Eeeuuyuckkk!
  • JG
    Joshua Graham
    Dec 7, 2025
    1.0
    The lady at the drive through didn’t speak English and was incredibly rude, she was yelling through the loudspeaker and we had to repeat ourselves at the window multiple times and even then she still got the order wrong, didn’t even offer to give a receipt and the food came slow.

Frequently Asked Questions About Wendy's

Is 020 Kirby Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of this Wendy's location?

This Wendy's at 5003 Kirby, Houston, TX is open daily from 6:00 AM to 12:00 AM.