Wendy's

3.5
943 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3910 Old Spanish Trl, Houston, TX
77021, United States

Hours

Reviews

3.5
943 reviews
5 stars
368
4 stars
195
3 stars
137
2 stars
65
1 star
178

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a negative dining experience.

Food Quality

Several reviews mentioned cold, stale, or improperly prepared food, including undercooked items and missing ingredients.

Management Concerns

Customers expressed dissatisfaction with management behavior, citing unprofessionalism and poor handling of customer complaints.

Inconsistent Experience

While some customers had positive experiences with food quality and service, many others reported significant issues, indicating a lack of consistency.
  • TP
    T Phillips
    Dec 4, 2025
    5.0
    It's Christmas and there's no decorations
  • ME
    Mia Evans
    Dec 4, 2025
    2.0
    Ngl I didn’t want to do this review but I gotta say something, I’ve been coming here since I moved back on this side of town for two years now. They was my go to! The last time I went at night they messed up my friend order so I started to slowing stop coming here because of that and construction, so now I’ve been trying the morning. This crew NEEDS help! Every time I go there something is wrong with my order! They always got people waiting soo long so even if I want to come back I’ll have to wait! The last time I went there for breakfast instead of giving me a coffee they gave me a frosty. Today I got my order and they forgot my meat in my biscuit! Fries was lukewarm like they came from someone else’s bag! Coffee today had little to no cold foam in it! Straight milk and I had to add my own caramel just to taste something besides milk. Even if I went back up there to get it fixed, they forgot my receipt and damn near forgot to give me my card back. I will not be back this was a second chance blown I’ll stick to the one by my job
  • PT
    Patricia Tealer
    Nov 21, 2025
    1.0
    Service is real bad , they take forever to fix your order always wanting you to pull up to the red rail to get off the timer .. 3910 OST is a bad location
  • BG
    Brian Greul
    Nov 11, 2025
    1.0
    Slow slow slow. 5 minutes and still wouldn’t take order. Left and went somewhere else.
  • BB
    berg brown
    Oct 25, 2025
    1.0
    I ordered a number 2 and a 6 piece, and only till I made it home did I realize that there was no 6 piece in the bag. They charged me for it and everything.

Frequently Asked Questions About Wendy's

Is 073 Ost Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Houston, TX?

The drive-through is open daily from 6:00 AM to 1:00 AM.