At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Numerous reviews highlighted consistently poor customer service, with reports of rude staff, long wait times, and unprofessional behavior from management.
Food Quality
Many customers complained about the food being stale, cold, or improperly prepared, with specific mentions of burnt items and incorrect orders.
Cleanliness
Some reviews noted that the restaurant was clean, while others reported unsanitary conditions, indicating inconsistency in maintenance.
Management Issues
Several customers expressed dissatisfaction with management's handling of complaints and staff behavior, suggesting a need for better oversight and training.
JM
Jenys Milvos
Nov 17, 2025
1.0
The hardest nuggets ever 🥹
CC
Christina Casarez
Nov 10, 2025
1.0
There is a heavy set man that is always in the windowbhe is rude called me stupid refuse to allow to pay an uncharted for the bigger drink then kept and wouldn't give it back to me. I have reported him on several occasions and nothing is being done. He refuses to allow me to use my touch pay and wants my phone as I know that is against policy. He needs to be fired so rude
MA
MIR SAIF ALI
Nov 8, 2025
1.0
The night delivery person was very rude and did not know how to speak with customers. He behaved disrespectfully while delivering my order. Please review today’s camera footage and take strict action. I hope your store ensures better customer service and hires staff who treat people with respect.
FA
Francis Averilla
Oct 8, 2025
1.0
Our son was attending an event at nearby HCU. We decided to grab a quick bite since the event was going to run longer than expected. Since Wendy’s was minutes away, I ordered via the mobile app for drive thru pickup. This was around 630pm and the first thing we noticed was the entire parking lot was empty. Maybe a slow night, right? Unfortunately, we found out why and will definitely make sure not to patronize this location ever again. After getting our food and making the short drive back to HCU, we started eating some fries. They tasted very stale, most were burnt and covered with a ridiculous amount of salt. Garbage.
The burgers were even more disappointing. Thankfully we decided to inspect the burgers before taking a bite and so glad we did. The patties were nothing close to being fresh. Very dry, very stale, even worse than the fries. All garbage.
BC
Boost Customer
Sep 13, 2025
1.0
The fries were salty if I had high blood pressure it would have been serious
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at this Wendy's location?
The drive-through is open every day from 9:00 AM to 1:00 AM.
Does this Wendy's serve breakfast, and what meals are offered?
Yes, this location serves breakfast along with lunch and dinner.
Can I order Wendy's food for delivery near this location?
Delivery is available. You can check if delivery is available near you by entering your address on our app or at order.wendys.com.
What payment options does this Wendy's accept?
This Wendy's location accepts American Express, Visa, MasterCard, Discover, and cash.
Does this Wendy's offer dine-in and drive-thru services?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services.
How can I contact the Wendy's at 7215 Fondren for questions or feedback?
You can call the restaurant directly at (832) 284-7269, or contact Wendy's Customer Care via the online contact page or customer satisfaction survey.
Where can I view the menu and pricing for this Wendy's location?
Menu and pricing are available on order.wendys.com or via the Wendy's mobile app by selecting this location.
What nearby restaurants could I visit before or after dining at Wendy's?
Nearby options include another Wendy's, Jack in the Box, Antojitos Hondureños Latin, and Pollo Riko for a variety of fast food and Latin American cuisine.
Are there nearby automotive services near Wendy's at 7215 Fondren?
Yes, Midnight Motors and Lucas King Body and Mechanic Shop provide automotive repair and tire services nearby, convenient if you need car service while grabbing a meal.
What other professional or legal services are nearby that customers might find useful?
Nearby you can find legal services like PKS Law Firm, PLLC, Esposito & Associates, and The Wadhawan Law Firm, as well as other professional services like Stemmons Enterprise and a tax service by Marquez Tax Service.