Wendy's

3.5
796 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Houston, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Houston, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7215 Fondren, Houston, TX
77036, United States

Hours

Reviews

3.5
796 reviews
5 stars
343
4 stars
137
3 stars
99
2 stars
48
1 star
169

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude staff, long wait times, and unprofessional behavior from management.

Food Quality

Many customers complained about the food being stale, cold, or improperly prepared, with specific mentions of burnt items and incorrect orders.

Cleanliness

Some reviews noted that the restaurant was clean, while others reported unsanitary conditions, indicating inconsistency in maintenance.

Management Issues

Several customers expressed dissatisfaction with management's handling of complaints and staff behavior, suggesting a need for better oversight and training.
  • JM
    Jenys Milvos
    Nov 17, 2025
    1.0
    The hardest nuggets ever 🥹
  • CC
    Christina Casarez
    Nov 10, 2025
    1.0
    There is a heavy set man that is always in the windowbhe is rude called me stupid refuse to allow to pay an uncharted for the bigger drink then kept and wouldn't give it back to me. I have reported him on several occasions and nothing is being done. He refuses to allow me to use my touch pay and wants my phone as I know that is against policy. He needs to be fired so rude
  • MA
    MIR SAIF ALI
    Nov 8, 2025
    1.0
    The night delivery person was very rude and did not know how to speak with customers. He behaved disrespectfully while delivering my order. Please review today’s camera footage and take strict action. I hope your store ensures better customer service and hires staff who treat people with respect.
  • FA
    Francis Averilla
    Oct 8, 2025
    1.0
    Our son was attending an event at nearby HCU. We decided to grab a quick bite since the event was going to run longer than expected. Since Wendy’s was minutes away, I ordered via the mobile app for drive thru pickup. This was around 630pm and the first thing we noticed was the entire parking lot was empty. Maybe a slow night, right? Unfortunately, we found out why and will definitely make sure not to patronize this location ever again. After getting our food and making the short drive back to HCU, we started eating some fries. They tasted very stale, most were burnt and covered with a ridiculous amount of salt. Garbage. The burgers were even more disappointing. Thankfully we decided to inspect the burgers before taking a bite and so glad we did. The patties were nothing close to being fresh. Very dry, very stale, even worse than the fries. All garbage.
  • BC
    Boost Customer
    Sep 13, 2025
    1.0
    The fries were salty if I had high blood pressure it would have been serious

Frequently Asked Questions About Wendy's

Is 002 Fondren Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at this Wendy's location?

The drive-through is open every day from 9:00 AM to 1:00 AM.